PeopleCert

Business Development Rep

• Oversee all activities within Australia to expand the Australia market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PeopleCert partner organizations in Australia to increase sales of ITIL products
• Forge and nurture relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products through target-driven sales strategy
• Coordinate activities with headquarters and adapt to local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

Senior Business Development Manager

Operations

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
• Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
• Report to High Stakes Test Centre Management Team Leader and liaise with partners and internal stakeholders to ensure efficient exam delivery.

Senior Business Development Manager

Operations Coordinator