PeopleCert

Customer Support

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.
• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

Customer Experience Assistant – French Speaking

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.
• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
• Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

Customer Experience Assistant – Spanish Speaking

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
• Enforce exam rules and protocols to maintain the integrity of the certification process.
• Handle any technical or procedural issues that may arise during exams.
• Execute administrative tasks related to exam registrations, scheduling, and result processing.
• Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.

Online Exams Customer Experience Assistant, German Speaking

Account Manager

• Execute a U.S. business development strategy that expands LANGUAGECERT recognition and market share across higher education, pathway programs, and workforce sectors.
• Build and manage relationships with universities, community colleges, ESL programs, accreditation bodies, and government education agencies.
• Lead institutional recognition campaigns, securing acceptance of LANGUAGECERT exams for admissions, placement, and credentialing purposes.
• Identify and grow channel partners (language schools, test centers, recruitment agencies, and education consultants) to promote and deliver LANGUAGECERT products.
• Represent LANGUAGECERT at U.S. and international education conferences (e.g., NAFSA, TESOL, IACAC…), delivering presentations and building advocacy among institutional decision-makers.
• Partner with global marketing and communications teams to design outreach campaigns tailored to the U.S. higher education landscape.
• Track performance metrics, recognition achievements, and partner success stories, reporting regularly to senior leadership.
• Collaborate with customer support and operations teams to ensure seamless partner experience and continuous improvement.
• Stay informed on U.S. policy changes, immigration trends, and education industry developments that may impact recognition and test adoption.

Education Partnership Manager

Human Resources

• Maintain and update employee records, ensuring compliance with legal and company requirements
• Process payroll-related documentation and liaise with the payroll team to ensure accuracy
• Manage employee benefits administration, including enrollments, changes, and communication with service providers
• Handle employee inquiries related to HR policies, benefits, and other HR-related matters
• Ensure compliance with labor laws and company policies, staying up to date with regulatory changes
• Prepare, analyze, and maintain HR reports, records, and documentation to support compliance
• Generate and present HR metrics and reports on key areas
• Maintain confidentiality and handle sensitive information with discretion

HR Administrative Trainee

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms
• Enforce exam rules and protocols to maintain the integrity of the certification process
• Handle technical or procedural issues that arise during exams
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in systems ensuring compliance with procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team environment and carry out reasonably allocated duties flexibly to serve multinational operations across multiple time zones
• Ensure work and presence align with company values: Quality - Passion - Integrity – Innovation

Online Exams and Customer Experience Assistant, English Speaking

• Provide exemplary customer service to candidates, testing centers, and other stakeholders via email, chat and phone
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process
• Oversee secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
• Enforce exam rules and protocols and handle technical or procedural issues during exams
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in internal systems ensuring compliance with procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team, carry out reasonably allocated duties, and align work with company values across multiple time zones

Online Exams and Customer Experience Assistant, English Speaker

Operations

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast
• Monitor utilization of HSTCs and recommend adjustments or expansions based on demand
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments
• Coordinate with internal teams to manage unforeseen events and ensure minimum impact on candidates and stakeholders
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards
• Handle HSTC requests regarding changes in setup or personnel, directing them to appropriate internal teams
• Identify and communicate quality-related observations or opportunities for improvement to relevant teams
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement
• Report to the High Stakes Test Centre Management Team Leader and work with partners and internal teams to provide tools and processes for efficient exam delivery

Operations Coordinator

Cloud Engineer

• Build, customize, and integrate AI-powered services into PeopleCert’s enterprise applications and digital platforms
• Develop and maintain custom applications, APIs, and integrations on Microsoft Azure
• Collaborate with Machine Learning and MLOps Engineers to wrap models into production-ready services (Azure Functions, Web APIs, Logic Apps)
• Extend and integrate AI-driven functionality within enterprise applications and platforms
• Build connectors and plugins to expose AI features within workflows (business apps, reporting, automation)
• Ensure code and integrations follow best practices for security, scalability, and maintainability
• Support monitoring, troubleshooting, and optimization of Azure-based AI services
• Work with the AI Solution Architect to align implementations with enterprise architecture and standards
• Work closely with the AI team to turn prototypes into usable enterprise solutions and embed AI capabilities into business workflows

Azure Developer

Product Designer

• Roll out the company’s Digital First strategy to improve digital customer experiences and conversion rates
• Lead a team of empowered UX professionals delivering UX design services across the organization
• Oversee end-to-end digital experience design for all PeopleCert target users and touchpoints (sales and marketing websites, self-service after-login environments)
• Operationalize UX research methodologies to increase understanding of user needs and behavioral patterns
• Create artifacts such as personas, empathy maps and customer journey maps
• Drive UX optimization initiatives for digital properties
• Work closely with digital channel managers to understand expectations and design respective journeys
• Collaborate with stakeholders to deliver world-leading software products

Head of UX/UI

Machine Learning Engineer

• Ensure PeopleCert’s AI models run reliably, securely, and at scale in production.
• Design, implement, and manage CI/CD pipelines for AI/ML models.
• Automate deployment workflows for training, testing, and serving models in enterprise environments.
• Set up monitoring and observability frameworks to detect model drift, bias, and performance degradation.
• Collaborate with Machine Learning Engineers to transition models from prototype to production.
• Optimize infrastructure for scalability, performance, and cost efficiency.
• Ensure compliance with enterprise security, data protection, and regulatory requirements.
• Document workflows and establish best practices for AI operations.
• Turn prototypes into trusted enterprise services and maintain model health once live.
• May work on Home Office Secure English Language Tests (SELTs) requiring background checks and language proficiency.

MLOps Engineer

Administration

• Ensure smooth operation of High Stakes Test Centers (HSTCs)
• Maintain accurate and up-to-date records for all HSTCs within PeopleCert’s systems
• Act as point of contact for onboarding-related queries and provide guidance to stakeholders
• Oversee readiness phase for onboarding new partners and manage their setup process
• Supervise installation and configuration of PeopleCert’s Test Management and Monitoring tools
• Coordinate with internal teams to facilitate and complete demonstration exams during readiness
• Track completion of mandatory HSTC training through the PeopleCert platform and engage partners for compliance
• Request, review, and approve required documentation submitted by HSTCs to meet organizational standards

Associate, Office Administrator

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms
• Enforce exam rules and protocols to maintain the integrity of the certification process
• Handle technical or procedural issues that may arise during exams
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in systems, ensuring compliance with established procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team, liaise with other teams, and carry out allocated duties with a flexible, customer-centric approach
• Ensure work and presence align with company values: Quality, Passion, Integrity, Innovation

Online Exams and Customer Experience Assistant, Polish Speaker

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
• Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
• Enforce exam rules and protocols and handle technical or procedural issues during exams
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in systems, ensuring compliance with procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team environment and liaise with other teams to reach best possible results
• Carry out reasonably allocated duties and apply a flexible, adaptable customer-centric approach
• Ensure work and presence align with company values: Quality, Passion, Integrity, Innovation
• Perform SELT-related duties subject to background and security checks

Online Exams & Customer Experience Assistant, French Speaking

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
• Oversee secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
• Enforce exam rules and protocols and handle technical/procedural issues during exams
• Execute back-office exam operations: exam registrations, scheduling, result processing, and maintaining accurate records
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team environment and carry out flexible, customer-centric duties across multiple time zones
• Ensure work and presence align with PeopleCert’s values “Quality - Passion - Integrity – Innovation”

Online Exams and Customer Experience Assistant, German Speaking

• Provide exemplary customer service to candidates, testing centers, and stakeholders via email, chat, and phone
• Oversee secure and fair conduct of certification exams at testing centers or online platforms; enforce exam rules and handle technical/procedural issues
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in systems ensuring compliance with procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team environment and carry out reasonably allocated duties aligned with company values
• Ensure flexibility to serve PeopleCert’s multinational presence and global operations across multiple time zones

Online Exams and Customer Experience Assistant, Spanish Speaking

Product Marketing

• Lead the development and execution of go-to-market strategies for the Membership Platform to drive user engagement, product adoption, and long-term value
• Act as the voice of the customer and advocate for the Membership Platform, blending strategic insight with creative execution
• Lead the go-to-market strategy for new platform features, ensuring seamless cross-functional execution
• Design and continuously improve the Membership Platform’s end-to-end customer journey — from awareness and onboarding to engagement and long-term retention
• Identify and address friction points to create a seamless, high-value experience that deepens user loyalty
• Craft compelling, insight-driven value propositions tailored to specific customer segments and funnel stages
• Analyze industry trends and competitive offerings to keep the platform differentiated and aligned with customer expectations
• Develop and execute innovative multi-channel marketing campaigns guiding users through discovery, activation, and advocacy
• Collaborate with internal teams to produce impactful campaigns and experiences across all channels
• Work cross-functionally with product, growth, and partner teams to turn market needs into growth initiatives

Product Marketing Manager – Membership

• Design, fine-tune, and evaluate ML and generative AI models for enterprise and product use cases
• Take foundation models and classical ML approaches and adapt them to deliver real-world value for learners, partners, and internal teams
• Build and maintain experimentation pipelines for training and benchmarking models
• Collaborate with Data Engineers to prepare and manage high-quality training datasets
• Work closely with MLOps Engineers to ensure models transition smoothly into production
• Contribute to building responsible AI by testing for bias, robustness, and explainability
• Collaborate within an international, cross-functional team to deliver assessment and certification platform features

Solutions Engineer

• Manage and coordinate the work of the AI team (ML, MLOps, Data, Azure development) to deliver high-impact projects
• Define and own the solution architecture for AI systems integrated into enterprise applications and digital platforms
• Translate business requirements and strategic objectives into actionable technical designs
• Oversee integration of ML models and AI services into enterprise applications, ensuring performance, security, and compliance
• Establish technical standards, best practices, and governance frameworks for AI delivery
• Act as the main technical liaison between business stakeholders and the AI engineering team
• Stay ahead of AI/ML trends and recommend practical adoption paths for PeopleCert
• Manage day-to-day work of the AI team, ensuring technical excellence, smooth collaboration, and alignment with the Head of AI Enablement's strategic vision
• Design end-to-end systems, guide implementation, and ensure solutions are scalable, secure, and business-driven

AI Solutions Architect

Business Development Rep

• Overseeing all activities within America to help expand the America market
• Connect with corporates, government entities and other professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PC partner organizations in America and help them sell more ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Mentor and guide a commercial and events team to achieve defined goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate activities with the company's operations base respecting local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory/segment
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

Senior Business Development Manager, ITIL

DevOps Engineer

• Lead the global commercial growth of the DevOps portfolio and define/execute the commercial roadmap.
• Build and maintain strong relationships with corporates, training organizations, and professional associations to expand market presence.
• Drive revenue growth by implementing a target-driven sales and partnership strategy.
• Collaborate with Product, Marketing, and Partner teams to ensure alignment of go-to-market initiatives.
• Represent PeopleCert at DevOps-related industry events, conferences, and trade shows to promote thought leadership.
• Monitor market trends, competitor activity, and customer needs to adjust commercial strategies proactively.
• Provide forecasts, reporting, and insights to senior leadership on performance and growth opportunities.
• Mentor and guide a commercial team to achieve defined goals and objectives.

Head of DevOps

• Oversee all activities within India to expand the India market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PeopleCert partner organizations in India to help them sell ITIL products
• Forge and nurture relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve defined goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products through a target-driven sales strategy
• Coordinate activities in tandem with the company's operations base and respect local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory/segment
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

• Oversee all activities within the UK to expand the UK market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PC partner organisations in the UK to help them sell more ITIL products
• Forge and nurture high-impact relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve defined goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products via target-driven sales strategy
• Coordinate activities with the company's operations base, respecting local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory/segment
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints working with support teams
• Participate in trade shows, language education events and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

Senior Business Development Manager

• Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
• Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
• Report to High Stakes Test Centre Management Team Leader and liaise with partners and internal stakeholders to ensure efficient exam delivery.

• Oversee all activities within Australia to expand the Australia market
• Connect with corporates, government entities and professional organizations to grow awareness and market size of PeopleCert products
• Work closely with PeopleCert partner organizations in Australia to increase sales of ITIL products
• Forge and nurture relationships with senior decision-makers to promote ITIL products
• Mentor and guide a commercial and events team to achieve goals and objectives
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products through target-driven sales strategy
• Coordinate activities with headquarters and adapt to local market conditions and culture
• Plan and organise personal sales strategy to maximise Return on Time Investment for the territory
• Monitor progress against daily/weekly/monthly targets and report to Headquarters
• Facilitate and expedite resolution of customer problems and complaints with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth