Online Exams Customer Experience Assistant – Japanese Speaking

PeopleCert

Online Exams & Customer Experience Assistant ensuring high standards of support for certification processes at PeopleCert. Collaborating with teams to enhance quality and efficiency.

Posted 7/22/2026full-timeRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication across various channels, ensuring a positive experience throughout the certification process. Proficient in managing examination protocols and maintaining compliance while supporting a multinational operation.

Highest-signal resume keywords

Customer Service ExcellenceNative Japanese Language ProficiencyNative or C2 Level English ProficiencyAdvanced PC SkillsInterpersonal Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem SolvingOrganizational SkillsFlexibilitySelf-Motivation

Industry Keywords

Certification ProcessExamination SupervisionCustomer SatisfactionTraining and AssessmentCompliance with Examination Protocols

About the role

Key responsibilities & impact

メール、チャット、電話など各種コミュニケーションチャネルを通じて、受験者、試験センター、その他関係者に優れたカスタマーサービスを提供
問い合わせ対応、問題解決、認定プロセス全体におけるポジティブな顧客体験を実現
試験センターまたはオンラインプラットフォームにおける認定試験の安全かつ公正な実施を監督
試験規則およびプロトコルを遵守し、認定プロセスの正当性を保持
試験中に発生する技術的または手続き上の問題に対応
試験登録、スケジューリング、結果処理に関する事務作業を実施
システム内の記録を正確かつ最新の状態に保ち、規定手順や基準を遵守
部門横断的なチームと連携し、プロセスの効率化と運営の最適化を推進
チーム環境で効果的に働き、他チームと連携して最良の結果を達成
柔軟かつ適応力のあるカスタマーセンター思考を持ち、PeopleCertの多国籍事業とグローバルオペレーションを支援
常に「品質・情熱・誠実・革新」の企業価値観に則った行動を実践

Requirements

What you’ll need

学士号取得者は尚可
類似業務での経験があれば尚可
人材評価、研修、資格試験業界での経験があれば優遇
顧客満足への高い情熱
日本語力：　ネイティブレベル、顧客対応が可能なこと
英語力：ネイティブレベルまたはC2レベル相当（LanguageCert C2 LTEまたはC2 IESOL取得者歓迎）。その他言語力も尚可
高度なPCスキル
優れた対人能力、口頭および文書によるコミュニケーション能力
自主性があり、組織力に優れ、柔軟かつ高い業務量・短納期環境に対応できる方
24時間体制のシフト勤務（夜勤・週末・祝日勤務を含む）に対応可能な方

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PeopleCert Website LinkedIn All Job Openings 501 - 1000 employees Founded 2000 📚 Education ☁️ SaaS 🤝 B2B Education
SaaS
B2B PeopleCert is a global leader in business and IT certifications, providing professional qualifications to individuals and organizations. The company offers a wide range of certification programs, including ITIL, PRINCE2, DevOps, and LanguageCert, aimed at advancing careers in areas such as IT service management, project management, software development, and language proficiency. PeopleCert supports continuous professional development through eLearning, virtual, and in-person training solutions, and membership resources for career advancement. With a focus on helping professionals validate their skills and align with business goals, PeopleCert sets the standard in professional certification and training services. Online Exams Customer Experience Assistant – Japanese Speaking Job not on LinkedIn 🔥 1 hour ago 🇯🇵 Japan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
メール、チャット、電話など各種コミュニケーションチャネルを通じて、受験者、試験センター、その他関係者に優れたカスタマーサービスを提供
問い合わせ対応、問題解決、認定プロセス全体におけるポジティブな顧客体験を実現
試験センターまたはオンラインプラットフォームにおける認定試験の安全かつ公正な実施を監督
試験規則およびプロトコルを遵守し、認定プロセスの正当性を保持
試験中に発生する技術的または手続き上の問題に対応
試験登録、スケジューリング、結果処理に関する事務作業を実施
システム内の記録を正確かつ最新の状態に保ち、規定手順や基準を遵守
部門横断的なチームと連携し、プロセスの効率化と運営の最適化を推進
チーム環境で効果的に働き、他チームと連携して最良の結果を達成
柔軟かつ適応力のあるカスタマーセンター思考を持ち、PeopleCertの多国籍事業とグローバルオペレーションを支援
常に「品質・情熱・誠実・革新」の企業価値観に則った行動を実践 🎯 Requirements
学士号取得者は尚可
類似業務での経験があれば尚可
人材評価、研修、資格試験業界での経験があれば優遇
顧客満足への高い情熱
日本語力：　ネイティブレベル、顧客対応が可能なこと
英語力：ネイティブレベルまたはC2レベル相当（LanguageCert C2 LTEまたはC2 IESOL取得者歓迎）。その他言語力も尚可
高度なPCスキル
優れた対人能力、口頭および文書によるコミュニケーション能力
自主性があり、組織力に優れ、柔軟かつ高い業務量・短納期環境に対応できる方
24時間体制のシフト勤務（夜勤・週末・祝日勤務を含む）に対応可能な方 Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support, Japanese 🕒 2 days ago Purple Technology 51 - 200 Website LinkedIn All Job Openings Customer Support Specialist fluent in Japanese managing inquiries for FinTech services via email and chat. Delivering exceptional customer support and maintaining thorough communication records. 🇯🇵 Japan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required カスタマーサポートスペシャリスト – 日本語メイン/英語歓迎 🕒 July 13 Rove Concepts 201 - 500 Website LinkedIn All Job Openings Customer Support Specialist providing exceptional customer service from anywhere in Japan. Handling inquiries via email, chat, and community channels with a focus on growth and problem-solving in a remote environment. 🇯🇵 Japan – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required Customer Support Officer, Japanese 🕒 July 2 David Kennedy Recruitment Ltd. 11 - 50 🎯 Recruiter 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Officer supporting Japanese-speaking clients in South East Asia for a leading FX/CFD brokerage. Addressing client inquiries and providing technical and account-related support. 🇯🇵 Japan – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Customer Support Specialist – Japanese/Mandarin Speaker 🕒 June 30 Red Hat 10,000+ employees 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Specialist aiding Japanese clients with account management and troubleshooting. Collaborating with internal teams to ensure seamless customer service in a bilingual environment. 🇯🇵 Japan – Remote 💰 Corporate Round on 1999-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇯🇵 Japanese Required Client Support Representative 🕒 May 13 SupplyCore Inc. 201 - 500 🏛️ Government 🤝 B2B 🚗 Transport Website LinkedIn All Job Openings Contract Support Representative serving as primary contact for customers at SupplyCore. Overseeing orders and providing solutions while liaising between customers and agencies in Japan. 🇯🇵 Japan – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇯🇵 Japanese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs