PeopleCert

Online Exams and Customer Experience Assistant, English Speaking

PeopleCert

full-time

Posted on:

Location: 🇬🇷 Greece

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Job Level

Mid-LevelSenior

About the role

  • Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms
  • Enforce exam rules and protocols to maintain the integrity of the certification process
  • Handle technical or procedural issues that arise during exams
  • Execute administrative tasks related to exam registrations, scheduling, and result processing
  • Maintain accurate and up-to-date records in systems ensuring compliance with procedures and standards
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency
  • Work effectively in a team environment and carry out reasonably allocated duties flexibly to serve multinational operations across multiple time zones
  • Ensure work and presence align with company values: Quality - Passion - Integrity – Innovation

Requirements

  • Bachelor’s degree (any discipline) will be an asset
  • Previous experience in similar position/function will be considered as an asset
  • Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
  • Passionate with Customer Satisfaction
  • Excellent command of the English language (native-like or C2 level desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
  • Advanced computer literacy is required (ECDL Advance level certification would be considered a plus)
  • Excellent interpersonal, verbal, and written communication skills
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)
  • If working on the SELT service: Background Check required; declaration of any criminal record and/or bankruptcy
  • If working on SELT in the UK: basic or enhanced DBS check, Right to Work in the UK check, BPSS or CTC, financial background check, employment reference check
  • If working on SELT outside the UK: background checks equivalent to those stated for the UK