Online Exams and Customer Experience Assistant, English Speaker
PeopleCert
Online Exams and Customer Experience Assistant, English Speaking
PeopleCert
full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
- Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms
- Enforce exam rules and protocols to maintain the integrity of the certification process
- Handle technical or procedural issues that arise during exams
- Execute administrative tasks related to exam registrations, scheduling, and result processing
- Maintain accurate and up-to-date records in systems ensuring compliance with procedures and standards
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency
- Work effectively in a team environment and carry out reasonably allocated duties flexibly to serve multinational operations across multiple time zones
- Ensure work and presence align with company values: Quality - Passion - Integrity – Innovation
Requirements
- Bachelor’s degree (any discipline) will be an asset
- Previous experience in similar position/function will be considered as an asset
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English language (native-like or C2 level desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Advanced computer literacy is required (ECDL Advance level certification would be considered a plus)
- Excellent interpersonal, verbal, and written communication skills
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)
- If working on the SELT service: Background Check required; declaration of any criminal record and/or bankruptcy
- If working on SELT in the UK: basic or enhanced DBS check, Right to Work in the UK check, BPSS or CTC, financial background check, employment reference check
- If working on SELT outside the UK: background checks equivalent to those stated for the UK
