Online Exams and Customer Experience Assistant, English Speaking
PeopleCert
Online Exams and Customer Experience Assistant, English Speaker
PeopleCert
full-time
Posted on:
Origin: • 🇨🇾 Cyprus
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exemplary customer service to candidates, testing centers, and other stakeholders via email, chat and phone
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process
- Oversee secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
- Enforce exam rules and protocols and handle technical or procedural issues during exams
- Execute administrative tasks related to exam registrations, scheduling, and result processing
- Maintain accurate and up-to-date records in internal systems ensuring compliance with procedures and standards
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency
- Work effectively in a team, carry out reasonably allocated duties, and align work with company values across multiple time zones
Requirements
- Bachelor’s degree in any discipline will be an asset
- Previous experience in similar position/function considered an asset
- Prior experience in certification of persons and/or training and exam fields considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English language (native-like or C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate a plus)
- Advanced computer literacy required (ECDL Advance level certification considered a plus)
- Excellent interpersonal, verbal, and written communication skills
- Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, deadline-driven environment
- Availability to work 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)
- If working on SELT service: must undergo Background Check and complete declaration of criminal record/bankruptcy
- If working on SELT in the UK: DBS check (basic or enhanced), Right to Work in the UK check, HO security check (BPSS or CTC), financial background check, employment reference checks
