Customer Support

• Provide exemplary customer service to candidates, testing centers, and other stakeholders via email, chat and phone
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination and certification process
• Oversee secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
• Enforce exam rules and protocols and handle technical or procedural issues during exams
• Execute administrative tasks related to exam registrations, scheduling, and result processing
• Maintain accurate and up-to-date records in internal systems ensuring compliance with procedures and standards
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency
• Work effectively in a team, carry out reasonably allocated duties, and align work with company values across multiple time zones

Online Exams and Customer Experience Assistant, English Speaker

Customer Support Agent – Day Shift

Customer Support Agent, Swedish Speaker

Customer Support Specialist, Forex