PeopleCert

Online Exams & Customer Experience Assistant, French Speaking

PeopleCert

full-time

Posted on:

Location: 🇬🇷 Greece

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Provide exemplary customer service to candidates, testing centers, and other stakeholders through email, chat, and phone
  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms (online proctoring)
  • Enforce exam rules and protocols and handle technical or procedural issues during exams
  • Execute administrative tasks related to exam registrations, scheduling, and result processing
  • Maintain accurate and up-to-date records in systems, ensuring compliance with procedures and standards
  • Collaborate with cross-functional teams to streamline processes and improve operational efficiency
  • Work effectively in a team environment and liaise with other teams to reach best possible results
  • Carry out reasonably allocated duties and apply a flexible, adaptable customer-centric approach
  • Ensure work and presence align with company values: Quality, Passion, Integrity, Innovation
  • Perform SELT-related duties subject to background and security checks

Requirements

  • Bachelor's degree (any discipline) will be an asset
  • Previous experience in similar position/function is an asset
  • Prior working experience in the certification of persons and/or training and exam fields would be an advantage
  • Passionate with Customer Satisfaction
  • Excellent command of the English & French language (native-like or C2 level certification desired; LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
  • Advanced computer literacy is required (ECDL Advance level certification would be considered a plus)
  • Excellent interpersonal, verbal, and written communication skills
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays)
  • Must undergo Background Check for SELT duties; if working on the SELT service in the UK, checks may include DBS, Right to Work, BPSS/CTC, financial background check, and employment reference check; equivalents required outside the UK