apply2day

Customer Support Representative, Italian

apply2day

full-time

Posted on:

Origin:  • 🇬🇷 Greece

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Part of a fast-paced team with flexible working hours and growth opportunities
  • Manage incoming chat, mail or phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the methods/tools
  • Keep records of customer interaction, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies

Requirements

  • Fluency in Italian (C1 - C2)
  • Very good command of English (B2 – C1)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively