Customer Service Agent
Dentsply Sirona
ERP
Junior Customer Support, German-speaking
CBREX
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
Junior
About the role
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products and services, ensuring a high level of customer satisfaction.
- Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Assist customers with troubleshooting and provide technical support when required.
- Document customer interactions and feedback to help improve services and processes.
- Collaborate with other team members to ensure seamless customer service delivery.
Requirements
- Fluent or native-level German (C2) and good command of English (B2).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer concerns.
- Ability to work effectively both independently and as part of a team.
- Basic computer skills and familiarity with CRM systems or willingness to learn.
- Previous experience in customer service is a plus but not mandatory.
- Eligibility to work in Spain.
