Talent Support Specialist
Learnlight
Customer Care Manager
ValueNet Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Central communication hub: Coordinate interactions between internal departments and clients to ensure a seamless customer experience
- Relationship building: Develop and maintain long-term client relationships through personal engagement
- Needs analysis: Identify individual customer needs and ensure satisfaction for both companies and employees
- Proactive customer updates about new benefits, developments and optimization opportunities
- Portfolio development: Continuously expand the benefits offering and implement innovative bonus models
Requirements
- Completed business degree or equivalent qualification
- At least two years of professional experience, ideally in enterprise account management, project management or customer success management
- Strong service and customer orientation combined with empathy, assertiveness and excellent communication skills
- Independent, solution-focused work style with strong planning and coordination abilities
- Fluent German and English, both written and spoken
Benefits
- Flexible working hours, modern office in Fuerteventura or 100% remote across the Canary Islands
- Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location
- 30 days vacation, permanent contract & private supplemental health insurance
- Above-average salary compared to the national standard
- Support with obtaining an NIE number & administrative procedures and a welcoming local team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business degreeproject managementcustomer success managemententerprise account management
Soft skills
service orientationcustomer orientationempathyassertivenesscommunication skillsplanning abilitiescoordination abilitiessolution-focused work style
