Job Level
Mid-LevelSenior
About the role
- Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements
- Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast
- Monitor utilization of HSTCs and recommend adjustments or expansions based on demand
- Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments
- Coordinate with internal teams to manage unforeseen events and ensure minimum impact on candidates and stakeholders
- Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards
- Handle HSTC requests regarding changes in setup or personnel, directing them to appropriate internal teams
- Identify and communicate quality-related observations or opportunities for improvement to relevant teams
- Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement
- Report to the High Stakes Test Centre Management Team Leader and work with partners and internal teams to provide tools and processes for efficient exam delivery
Requirements
- Bachelor’s degree in business administration, operations management, or a related field preferred
- 3+ years of previous working experience in a multi-cultured environment (considered a plus)
- Excellent attention to detail
- Excellent command of the English Language (Level C2); extra languages desired
- Advanced computer literacy required (ECDL Advance level certification desirable)
- Clear and effective communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to work under pressure and meet tight deadlines
- Experience in liaising with multiple teams and departments
- Strong focus on compliance with regulations, company policies, and industry standards
- Flexibility to travel as required to support operational needs
- For SELT roles: must undergo acceptable background checks (DBS basic/enhanced when in UK, Right to Work in the UK check, HO security check BPSS or CTC, financial background check, employment reference check) or equivalent checks if outside the UK
- If required to speak to SELT candidates: appropriately skilled in English and, where applicable, in the official language of the relevant country