Spanish Customer Support Representative
apply2day
Quality Analyst / Project Coordinator, Japanese Speaker
Sama
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines
- Document and share feedback with the individual labelers
- Identify trends and insights in quality performance and mitigate quality performance issues
- Communicate quality trends and insights to the customer and calibrate with the customer on instructions and edge cases
- Evaluate responses generated by AI for correctness, clarity, relevance, and alignment with task instructions
- Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products
- Collaborate with cross-functional teams to update labeling workflows and improve quality
- Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives
- Generate responses with intentional but realistic grammar, spelling, and structural errors
- Run calibration sessions to align QA standards across teams and help train new reviewers or analysts
- Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment
- Ensure that documentation is up to date
Requirements
- English as a second language - minimum B2 English proficiency required
- C2 level of Japanese
- Ability to follow linguistic and situational writing prompts
- Excellent written communication and coordination skills
- 2 years working experience in a corporate/ business environment
- Prior experience in at least one: Linguistic QA; Data annotation for NLP/AI projects; ESL/EFL teaching, editing, or copyediting
- Keen eye for detail - spotting subtle grammar and structure issues others miss
- Comfortable reviewing and providing feedback on structured data
- Ability to give actionable and constructive feedback to annotators
- Experience with creating and tracking timelines, milestones, and status reports is a plus
- Access to your own laptop for work
- Preferred: C1 or C2 level English proficiency; Familiarity with error tagging systems; Experience in CPG industry/workflows or retail product knowledge
