Sama

Account Manager

• Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client’s organization.
• Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships.
• Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact.
• Become the go-to point of contact and advisor for your clients.
• Advise clients on their people development strategy to meet business objectives
• Onboard new customers by facilitating demos and training around the product.
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals.
• Create and lead quarterly and annual business strategy reviews with each client.
• Unlock upsell opportunities to optimize impact for the client.
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

Product Designer

• Own end-to-end design for key product areas, from discovery through delivery
• Translate user needs, business goals, and technical constraints into elegant solutions
• Create wireframes, user flows, high-fidelity mockups, and interactive prototypes
• Collaborate closely with Product Managers and Engineers to bring ideas to life
• Participate in user research and usability testing to inform design decisions
• Contribute to and evolve our design system for consistency and scalability
• Design marketing materials that align with the product brand, such as landing pages, ads, and campaign assets
• Collaborate with the marketing team to refine and elevate our visual storytelling
• Support the sales team with design for presentations, one-pagers, and other collateral
• Ensure brand cohesion across digital product, web, and sales experiences

Solutions Engineer

• Partner with Sama Account Executives and Sama Account Managers to deliver new customer pilots and grow technical relationships with existing customers.
• Lead technical scoping and requirements gathering to design complex AI data solutions for clients, providing machine learning expertise through product demos, proof-of-concepts, and workshops that align with client business objectives.
• Design, develop, and maintain demos, integrations, and other tools for executing successful pilot programs and customer expansions.
• Become an expert in Sama products from a business and technical standpoint and maintain up-to-date knowledge of relevant industry trends and emerging technologies.
• Evangelize Sama and engage with customers at major industry events and academic conferences.
• Partner with Product and R&D to influence the Product roadmap based on real-time industry insights.
• Collaborate with fellow SEs and technical teams to share best practices, lessons learned, and technical insights.

Project Manager

• Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
• Document and share feedback with the individual labelers
• Identify trends and insights in quality performance, and effectively mitigate quality performance issues.
• Communicate quality trends and insights to the customer. Calibrate with the customer on instructions and edge cases.
• Evaluate responses generated by AI, verifying correctness, clarity, relevance, and alignment with task instructions.
• Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products.
• Collaborate with cross-functional teams to update labeling workflows and improve quality.
• Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives.
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
• calibration sessions to align QA standards across teams and help train new reviewers or analysts.
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment.
• Ensure that documentation is up to date.

Quality Analyst, Project Coordinator – Spanish

Artificial Intelligence

• Respond to a set of prompts simulating realistic business or casual communication.
• Write clear, plausible short texts (3–4 sentences for business settings, 1–2 sentences for casual chat).
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
• Review annotated message pairs (input text + corrected/proofread version) to ensure:
• All grammar/spelling/preposition/punctuation errors are corrected appropriately
• Meaning is preserved between input and corrected text
• Error types are classified correctly
• Explanations are clear and linguistically sound

AI Evaluator, Spanish

• Review and audit labeled datasets for text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
• Document and share feedback with individual labelers; provide actionable and constructive feedback.
• Identify trends and insights in quality performance and mitigate quality issues.
• Communicate quality trends and calibrate with the customer on instructions and edge cases.
• Evaluate AI-generated responses for correctness, clarity, relevance, and alignment with task instructions.
• Apply Consumer Packaged Goods domain knowledge to classify and describe products.
• Collaborate with cross-functional teams to update labeling workflows and improve quality.
• Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement.
• Generate responses with intentional but realistic grammar, spelling, and structural errors as required.
• Run calibration sessions to align QA standards and help train new reviewers or analysts.
• Adapt quickly to evolving guidelines, new task types, and AI model updates; ensure documentation is up to date.

Quality Analyst Project Coordinator, French

• Support the development of advanced AI tools for grammar correction and proofreading by creating annotated French datasets
• Respond to prompts simulating realistic business or casual communication
• Write clear, plausible short texts (3–4 sentences for business, 1–2 sentences for casual chat)
• Generate responses with intentional but realistic grammar, spelling, and structural errors
• Review annotated message pairs (input text + corrected/proofread version) to ensure corrections are appropriate and meaning is preserved
• Classify error types correctly and ensure explanations are clear and linguistically sound
• Collaborate with delivery managers and share quality best practices to aid project goals

AI Evaluator, French

Sales Development Rep

• Book 8–10 qualified meetings per month and influence $2M+ pipeline per quarter with enterprise AI/ML leaders
• Execute multi-threaded outbound campaigns (1:1, 1:few, 1:many) targeting C-level and technical personas
• Own outreach across email, LinkedIn, phone, and events; drive 15–20% sequence reply rates
• Lead discovery conversations to validate needs and document opportunity potential in CRM
• Collaborate with AEs to hand off sales-ready opportunities and influence $100K+ average deal sizes
• Architect repeatable outbound processes, sequence strategy, persona-based messaging, and A/B testing frameworks
• Build and manage segmented account lists using firmographics, product fit, and intent signals
• Own outbound playbooks with reporting on touchpoints → meetings → pipeline conversion metrics
• Maintain and optimize outbound tech stack (Salesforce, Apollo, Clay, Gong, LinkedIn Sales Navigator)
• Ensure 100% CRM attribution of outbound activity, pipeline source, and rep accountability
• Continuously evaluate tools and automation to increase outreach velocity and reduce manual effort
• Define and track KPIs; build real-time dashboards and insights for Sales, Marketing, and RevOps
• Enable outbound best practices for AEs and BDRs including list curation, personalization, and message testing

Sales Development Lead, Outbound/Enterprise

• Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines
• Document and share feedback with the individual labelers
• Identify trends and insights in quality performance and mitigate quality performance issues
• Communicate quality trends and insights to the customer and calibrate with the customer on instructions and edge cases
• Evaluate responses generated by AI for correctness, clarity, relevance, and alignment with task instructions
• Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products
• Collaborate with cross-functional teams to update labeling workflows and improve quality
• Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives
• Generate responses with intentional but realistic grammar, spelling, and structural errors
• Run calibration sessions to align QA standards across teams and help train new reviewers or analysts
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment
• Ensure that documentation is up to date