Manager, Underwriting Support Services
Converge Insurance
Job Level
Mid-LevelSenior
About the role
- Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
- Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast.
- Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
- Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
- Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
- Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
- Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
- Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
- Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
- Report to High Stakes Test Centre Management Team Leader and liaise with partners and internal stakeholders to ensure efficient exam delivery.
Requirements
- Bachelor’s degree in business administration, operations management, or a related field preferred.
- 1-3 previous working experience in a multi-cultured environment would be considered a plus.
- Excellent attention to detail.
- Excellent command of the English Language (Level C2). Extra languages desired
- Advanced computer literacy is required. ECDL Advance level certification is desirable
- Clear and effective communication skills, both written and verbal.
- Strong organizational and time-management skills.
- Ability to work under pressure and meet tight deadlines.
- Experience in liaising with multiple teams and departments.
- Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
- Flexibility to travel as required to support operational needs.
- If working on SELT services: must undergo Background Check (DBS/basic or enhanced in UK), Right to Work checks, HO security checks (BPSS/CTC), financial background check, employment reference checks, and declare any criminal record/bankruptcy. Appropriate English skills required for SELT candidate interaction.
