Commercial Change Manager
Expleo Group
Job Level
Mid-LevelSenior
About the role
- We are seeking a highly detail-oriented and assertive Commercial Manager to support a complex, multi-partner programme experiencing frequent milestone shifts and delivery delays. The successful candidate will be responsible for managing contract changes, assessing commercial impacts, and maintaining clear communication with both internal stakeholders and the client. There is also an expectation of ensuring commercial documentation reflects testing dependencies and outcomes, so a good understanding of software testing lifecycle, quality assurance processes and change management is advantageous. This role is critical to ensuring Expleo’s commercial interests are protected and accurately represented throughout the programme lifecycle. Responsibilities Contract Change Management: Track and manage all contract amendments resulting from milestone changes and delivery delays. Analyse the commercial impact of delays caused by delivery partners and the client. Draft and review change requests, contract variations, and commercial documentation. Stakeholder Engagement: Liaise directly with the client through ad-hoc channels and formal governance forums. Represent Expleo in commercial discussions, ensuring clarity and assertiveness in communication. Collaborate with internal delivery, testing, and planning teams to gather accurate inputs. Programme Oversight: Monitor programme milestones and flag risks related to non-delivery or slippage. Work closely with project planners to understand dependencies and forecast impacts. Maintain a commercial risk register and support mitigation planning. Quality Assurance & Testing Alignment: Understand the testing lifecycle and quality assurance processes to assess delivery readiness. Ensure commercial documentation reflects testing dependencies and outcomes. Reporting & Documentation: Produce regular commercial reports for internal and client governance. Maintain a detailed audit trail of all changes, decisions, and communications.
Requirements
- Degree in Business, Law, Project Management, or a related field. Commercial or contract management certification (e.g., CIPS, IACCM). Experience in regulated or high-compliance sectors (e.g., finance, telecoms, transport). Strong understanding of project planning , milestone tracking, and dependency management. Familiarity with testing and quality assurance processes in a delivery environment. Exceptional attention to detail and ability to manage multiple change requests simultaneously. Excellent written and verbal communication skills; able to communicate assertively and clearly. Proficiency in tools such as Excel, PowerPoint, MS Project , and contract management systems. Proven experience in a commercial analyst or contract management role within complex programmes. Experience working with multi-partner delivery environments and managing client relationships. You will be expected to be on-site with clients in the Southeast of England 1 to 2 days per week or as the programme requires.
