Service Dispatcher / Service Fusion Administrator
Rezolut
Manager, Underwriting Support Services
Converge Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor, and manage a team of underwriting assistants.
- Ensure timely and accurate processing of submissions, policy issuance, endorsements, renewals, and cancellations.
- Maintain procedures and best practices for underwriting support functions to ensure KPIs are met.
- Act as a liaison between underwriting assistants and underwriting staff to resolve workflow issues and improve efficiencies.
- Coordinate with IT, compliance, claims, and other departments to support cross-functional projects and initiatives.
- Participates with Cyber Underwriters in the new business and account renewals that support underwriting decisions that are consistent with Converge’s growth and retention goals for Open Market and Digital business.
- Partners with Underwriters to establish support needs for new and in force policies (i.e., identify / gather relevant account information to quote and / or bind the policy etc.) for Open Market and Digital business.
- Responsible for all administrative tasks associated with assisting the underwriter with the full lifecycle of a risk.
- Prepares new submissions for underwriter review.
- Prepares files for renewal including file organization, loss runs and contract comparison.
- Issues new business policies, renewal policies, and endorsements including document creation, file maintenance and systems updates.
- Maintains underwriting files and documentation to the required standards.
- Identify opportunities to automate or improve administrative and support processes.
- Recommend enhancements to workflows and systems to increase speed, accuracy, and customer service.
- Track team performance metrics.
- Provide regular reports to underwriting management on team efficiency and operational risks.
- Ensure team adheres to underwriting guidelines, company policies, and regulatory requirements.
- Support internal and external audits by providing documentation and process explanations.
Requirements
- Education: Bachelor's degree in business, Insurance, Risk Management, or related field (or equivalent experience).
- Experience: Minimum of 5 years of experience in an insurance underwriting support or operations role.
- At least 2 years of supervisory or management experience preferred.
- Knowledge of cyber insurance is a plus.
- Skills & Competencies: Strong leadership and people management skills; Excellent organizational and time-management abilities; Proficient in insurance policy management systems and Microsoft Office Suite; High attention to detail and commitment to quality; Strong written and verbal communication skills; Ability to multitask and work in a deadline-driven environment.
