Claims Administrator – Life
EMC Insurance Companies
Service Dispatcher / Service Fusion Administrator
Rezolut
full-time
Posted on:
Location: Arizona, California, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Rezolut Imaging is a national emerging platform of diagnostic medical imaging services.
- Serve as the primary dispatcher for medical imaging equipment service requests across multiple time zones (East Coast and West Coast).
- Administer and manage workflows within Service Fusion to support service operations.
- Coordinate with field service engineers, vendors, and imaging centers to schedule and track service activities.
- Monitor service performance metrics and provide data analysis and reporting to leadership.
- Maintain accurate service records, track ticket progress, and ensure timely resolution.
- Deliver excellent customer service by acting as the central communication point for both internal teams and external partners.
- Identify trends and opportunities for process improvements in service operations.
- Support leadership with special projects related to equipment, service contracts, and operational reporting.
Requirements
- Prior experience in medical imaging, healthcare service operations, or a related field required.
- Proficiency with Service Fusion required.
- Proficiency with Service Applications (i.e. Service Titan, Service Fusion, Service now, etc.)
- Strong analytical skills with experience in data tracking, reporting, and performance analysis.
- Excellent customer service and communication skills with the ability to manage competing priorities.
- Strong organizational and problem-solving abilities with keen attention to detail.
- Ability to work independently in a remote environment while collaborating effectively with a distributed team.
- Flexibility to work across multiple time zones to support nationwide operations.
