Converge Insurance

Recruitment

• Lead full cycle recruiting for all roles across the organization, from kickoff to offer.
• Build recruiting infrastructure including intake processes, scorecards, interview loops, and talent pipelines.
• Own sourcing strategy and proactively engage active and passive candidates.
• Manage and streamline ATS workflows, reporting, and data integrity.
• Partner with hiring managers to define role requirements and success profiles.
• Track recruiting KPIs and deliver weekly hiring reporting and insights to head of people.
• Build and maintain a strong employer brand presence across platforms and talent communities.
• Support onboarding and offboarding workflows, ensuring a seamless employee experience.
• Assist with People Ops initiatives including performance cycles, engagement, and employee programs.
• Help maintain and update policies, documentation, and SOPs.

Talent Acquisition – People Operations Partner

People Operations

Talent & People Operations Partner

Underwriter

• Develop and execute a comprehensive digital underwriting strategy that aligns with company goals and supports our expansion efforts, especially in the areas of automation, data analytics, and AI-driven underwriting.
• Own the P&L for the digital underwriting function. Develop financial plans, manage budgets, and ensure cost-effective execution of underwriting activities while driving profitable growth.
• Drive digital transformation initiatives that streamline underwriting processes, improve efficiency, and enhance customer experience. This includes implementing digital platforms, improving data collection, and ensuring robust risk assessment capabilities.
• Collaborate closely with cross-functional teams including claims, product, distribution and technology to ensure seamless integration of digital underwriting solutions across the organization.
• Work closely with Head of Product to ensure compliance and digital underwriting processes adhere to regulatory standards and risk management protocols.
• Establish and monitor KPIs to measure the success of digital underwriting initiatives and implement continuous improvement programs.
• Manage relationships with external vendors and technology team, ensuring that digital underwriting tools and platforms meet our evolving business needs.
• Stay up to date on digital underwriting trends, emerging technologies, and industry best practices to continuously drive innovation and competitive advantage.

Head of Digital Underwriting

• Lead, mentor, and manage a team of underwriting assistants.
• Ensure timely and accurate processing of submissions, policy issuance, endorsements, renewals, and cancellations.
• Maintain procedures and best practices for underwriting support functions to ensure KPIs are met.
• Act as a liaison between underwriting assistants and underwriting staff to resolve workflow issues and improve efficiencies.
• Coordinate with IT, compliance, claims, and other departments to support cross-functional projects and initiatives.
• Participates with Cyber Underwriters in the new business and account renewals that support underwriting decisions that are consistent with Converge’s growth and retention goals for Open Market and Digital business.
• Partners with Underwriters to establish support needs for new and in force policies (i.e., identify / gather relevant account information to quote and / or bind the policy etc.) for Open Market and Digital business.
• Responsible for all administrative tasks associated with assisting the underwriter with the full lifecycle of a risk.
• Prepares new submissions for underwriter review.
• Prepares files for renewal including file organization, loss runs and contract comparison.
• Issues new business policies, renewal policies, and endorsements including document creation, file maintenance and systems updates.
• Maintains underwriting files and documentation to the required standards.
• Identify opportunities to automate or improve administrative and support processes.
• Recommend enhancements to workflows and systems to increase speed, accuracy, and customer service.
• Track team performance metrics.
• Provide regular reports to underwriting management on team efficiency and operational risks.
• Ensure team adheres to underwriting guidelines, company policies, and regulatory requirements.
• Support internal and external audits by providing documentation and process explanations.

Talent Acquisition – People Operations Partner

Talent & People Operations Partner

Head of Digital Underwriting

Manager, Underwriting Support Services