Penn Foster

Sales

• Build and scale Penn Foster’s enterprise sales function, transitioning from an inbound, opportunistic approach to a proactive, structured go-to-market model
• Define and operationalize ideal customer profiles (ICPs), segmentation strategy, and territory design
• Establish a consultative, enterprise sales motion focused on multi-stakeholder, solution-based selling
• Design and implement sales processes, pipeline management standards, and forecasting rigor in partnership with Revenue Operations
• Develop and execute a scalable pipeline generation strategy, including outbound motion and alignment with enterprise marketing
• Hire, lead, and develop a high-performing sales team, including Enterprise Sellers and inside sales representatives
• Assess current team structure and talent; retain, develop, or rebuild as needed to support future growth
• Partner with the Chief Commercial Officer to implement sales methodology and drive adoption across the team
• Build operating cadence, reporting, and performance metrics to drive accountability and visibility
• Lead the evolution of deal strategy from transactional sales toward larger, longer-cycle enterprise partnerships
• Collaborate cross-functionally with Marketing, RevOps, Product, and Customer Success to align go-to-market strategy and execution
• Foster a culture of accountability, continuous improvement, and mission alignment

Vice President – Enterprise Sales

Customer Success Manager

• Establish and operationalize the long-term vision for the Client Success function
• Define what “great” looks like across the end-to-end customer lifecycle, from onboarding through renewal and expansion
• Build a scalable, outcomes-driven client success playbook focused on customer value realization, learner outcomes, retention, and growth
• Create infrastructure, processes, and operating rhythms that improve predictability across customer health, renewals, and expansion
• Design and implement customer segmentation and tiered service models based on account size, complexity, and growth opportunity
• Define engagement strategies, support models, and customer success expectations across segments
• Establish a proactive, consultative customer engagement approach rooted in measurable business outcomes
• Elevate the overall partner experience through responsive service, strategic partnership, and operational excellence
• Evolve the organization from reactive account management to strategic partnership management
• Build frameworks for account planning, customer health monitoring, executive engagement, and expansion opportunity identification
• Support Client Success Managers in developing multi-threaded relationships across partner organizations
• Partner closely with Sales to improve account handoffs, clarify ownership across expansion opportunities, and support long-term account growth
• Lead, coach, and develop a team of Client Success Managers and Client Coordinators
• Assess current team capabilities and organizational structure to support future scale and complexity
• Establish clear performance expectations, accountability measures, and development pathways
• Foster a culture of ownership, urgency, collaboration, continuous improvement, and customer advocacy
• Recruit and develop additional talent as needed to support business growth
• Partner closely with Revenue Operations to define reporting, customer health metrics, forecasting inputs, and performance dashboards
• Build consistent operating cadences including account reviews, business reviews, and renewal planning
• Clarify workflows and partnership models between Client Success and operational support teams to improve scalability and reduce reactive work
• Collaborate cross-functionally with Sales, Operations, Product, Academics, Marketing, and Revenue Operations to improve the end-to-end customer experience
• Create actionable feedback loops that inform operational, product, and customer experience improvements

Head of Client Success

Pharmacist

• The Pharmacy Technician Instructor is responsible for providing instructional support to ensure students meet the established learning objectives.
• The instructor will provide one-on-one instructional support, responses to student’s academic inquiries using distance education technologies.
• Conduct outreach using distance education technologies to provide academic advising and support.
• Participate in curriculum design, including development and revision, and support the creation of student resources.
• Review program and course-level outcomes data and surveys to determine students' needs; provide data-driven interventions/outreach as needed.
• Check email daily and respond to students’ inquiries within 24 hours, complete grading within 5 business days.
• Participate in course design, development, and revision in partnership with the program director and instructional design team.
• Complete 12 hours of Professional Development per year.

Pharmacy Technician Instructor

Financial Planning and Analysis

• Own the annual operating plan, rolling forecasts, and long-range planning processes
• Partner with leaders across the organization to develop financial plans aligned to strategic priorities
• Deliver scenario modeling and business insights that support executive decision-making
• Drive accountability, consistency, and rigor across planning activities
• Assess current planning, reporting, and forecasting processes and identify opportunities to improve efficiency and scalability
• Help lead the evaluation and implementation of a future FP&A planning platform
• Drive automation initiatives utilizing modern reporting, analytics, and AI-enabled capabilities
• Build processes that reduce manual effort and increase organizational agility
• Partner with Sales, Marketing, Operations, and business leaders to evaluate customer acquisition, retention, enrollment, and revenue drivers, providing insights that improve business performance and investment decisions.
• Develop and maintain forecasting models that incorporate key business drivers, including customer acquisition, retention, conversion, and lifetime value metrics.
• Translate complex financial information into actionable business recommendations
• Support strategic investments, growth initiatives, and operational improvements through financial analysis and business case development
• Lead a team consisting of a Manager of FP&A and Senior Analysts
• Assess team capabilities and create development plans that elevate performance and readiness
• Build organizational capability through coaching, mentorship, and succession planning
• Foster a culture of ownership, accountability, innovation, and continuous learning
• Oversee monthly reporting, performance reviews, variance analysis, and KPI reporting
• Develop executive presentations and materials for senior leadership discussions
• Provide forward-looking analysis of key business drivers, risks, and opportunities

Strategic Director, Financial Planning & Analysis

General

• Lead library services and asynchronous learning supports for online community of learners.
• Design, deliver, and assess virtual library services, instructional resources, and student support initiatives.
• Collaborate with instructors, instructional designers, and academic leaders to integrate library resources into the learner experience.
• Teach and assess information literacy courses to support student research skills.
• Develop learning objects, tutorials, and instructional resources supporting research and information literacy.
• Provide direct support to students through research consultations and instructional sessions.
• Manage digital library resources and evaluate content for accessibility and alignment with institutional needs.

Digital Learning Librarian

Director

• Provide strategic direction and operational oversight for the Professional Studies portfolio.
• Ensure alignment of programs with workforce demands, accreditation standards, and institutional goals.
• Lead program evaluation, continuous improvement, and innovation in online pedagogy.
• Identify opportunities for new program development and expansion.
• Oversee curriculum design, updates, and instructional quality across all programs.
• Ensure academic rigor, relevance, and alignment with industry standards.
• Collaborate with instructional design teams to enhance learner experience and outcomes.
• Lead, mentor, and develop faculty and academic staff.
• Establish performance expectations and conduct evaluations.
• Foster a culture of accountability, collaboration, and learner-centered teaching.
• Monitor key performance indicators (retention, completion, satisfaction, and employment outcomes).
• Implement initiatives to improve learner engagement and success.
• Partner with support teams, operations, and other teams to optimize the learner journey.
• Work closely with product, marketing, operations, and workforce partners.
• Contribute to institutional initiatives and strategic planning.
• Ensure programs meet accreditation, regulatory, and compliance requirements.
• Support audits, reporting, and accreditation reviews.
• Maintain documentation and processes aligned with quality assurance standards.

Academic Director, Professional Studies

Instructor

• Provide academic support to students via phone, email, live chat, text, office hours, and appointments
• Create and present webinars
• Provide substantive feedback on subjective exams
• Complete administrative tasks as needed, including composing letters, monitoring spreadsheets, and sharing documents with the team
• Review program- and course-level data to determine student needs and guide outreach initiatives
• Review, evaluate, and suggest lesson, course, or program changes to ensure compliance with established standards, guidelines, and practices
• Perform other duties commensurate with the functions and level of the position

High School Mathematics Instructor

AI Engineer

• Build AI-native products end-to-end &mdash; owning features that shape how millions of learners discover, enroll in, and progress through our programs.
• Collaborate closely with product, platform, and other engineering teams.
• Mentor peers on agentic development practices.
• Design, build, and ship full-stack features end-to-end using TypeScript, Vue.js, and Node, deployed on Azure.
• Write evals and observability for LLM features.
• Use agentic coding tools as your primary development environment.
• Take ownership of AI-powered content authoring and management features.
• Integrate model APIs with consideration for tokenization, latency, cost control, etc.
• Lead code reviews and set technical standards for AI-assisted development.

Senior Software Engineer, AI Experience

Marketing Operations

• Own the end-to-end marketing automation ecosystem across HubSpot and Marketo, including program architecture, workflow design, governance, release management, and operational best practices.
• Define and maintain the MarTech roadmap for top-of-funnel and ABM operations, including evaluation, prioritization, implementation support, adoption planning, and ROI measurement for platforms such as Salesforce integrations, ZoomInfo, LeanData, 6sense, Demandbase, and related tools.
• Establish and govern campaign measurement standards, including campaign hierarchy, UTM governance, naming conventions, source tracking, program templates, and reporting definitions that enable consistent analysis across channels.
• Own marketing attribution strategy and reporting, including attribution model design, campaign influence logic, funnel definitions, source-of-truth documentation, executive dashboards, and insight generation across lead, account, pipeline, and revenue performance.
• Architect and optimize lead lifecycle processes across inquiry, qualification, nurturing, MQL, SAL, opportunity creation, and account engagement, ensuring definitions, stage progression, and service-level expectations are operationally sound and measurable.
• Design, implement, and continuously refine lead scoring, enrichment, normalization, deduplication, and routing logic, with the majority of workflow orchestration living in the marketing automation platform and coordinated appropriately with Salesforce and LeanData where needed.
• Build and maintain high-quality reporting for campaign, funnel, and ABM performance; translate data into practical recommendations that improve targeting, conversion rates, speed-to-lead, program mix, and investment decisions.
• Develop practical AI-enabled workflows that improve marketing operations efficiency and quality, such as campaign QA, segmentation support, reporting narratives, anomaly detection, tagging/classification, enrichment support, and workflow optimization.
• Partner closely with marketing, sales, sales operations, and revenue operations stakeholders to gather requirements, align processes, document standards, and implement scalable operating models that support growth.
• Own marketing data quality and governance within HubSpot and Marketo, including field standards, lifecycle integrity, list strategy, consent and suppression logic, audit routines, and compliance with applicable privacy and email regulations.
• Create, maintain, and improve durable process documentation, operating procedures, and system diagrams so that complex workflows are understandable, auditable, and repeatable.

Marketing Operations Manager

Account Manager

• Drive Strategic Growth
• Develop and execute a comprehensive territory strategy to achieve enrollment, grow partnerships, and revenue goals
• Identify, prospect, and cultivate new school and district partnerships throughout assigned region
• Build and maintain a robust pipeline of opportunities across the territory
• Lead complex sales conversations and guide prospects through the decision-making process
• Analyze territory trends, market opportunities, and competitive dynamics to inform growth strategies
• Build Meaningful Relationships
• Establish trusted relationships with Principals, School Counselors, and district decision makers
• Serve as a consultative partner by understanding school needs and recommending solutions that support student achievement
• Deliver compelling presentations to school and district leadership teams
• Represent Penn Foster at regional and national conferences, industry events, and partner meetings
• Champion Cross-Functional Collaboration
• Partner closely with Marketing, Admissions, Academics, Product, and RevOps teams to ensure an exceptional partner experience
• Act as the voice of the customer internally, sharing market intelligence, partner feedback, and growth opportunities
• Build strong internal relationships and leverage organizational resources to solve challenges and create value for partners

Regional Partnership Manager, K-12 Education

Adjunct Instructor

• Review and evaluate student externship skill submissions using established grading criteria.
• Provide clear, supportive, and constructive written feedback that promotes student growth and learning.
• Apply professional judgment when evaluating skill submissions while maintaining consistency and fairness.
• Identify safety concerns, OSHA violations, and academic integrity issues when appropriate.
• Communicate with students and the Veterinary Academy externship team in a timely manner.
• Maintain accurate grading and evaluation records.
• Participate in required training, meetings, and accreditation activities as needed.
• Review a minimum of 75 student skills every seven days while maintaining established turnaround times.