Professional Services Senior Consultant
Pendo.io
Professional Services Senior Consultant II
Pendo.io
full-time
Posted on:
Location Type: Office
Location: Raleigh • New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $134,000 - $174,000 per year
Job Level
Senior
About the role
- Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
- Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
- Utilize expertise in transformation and change management to guide customers through adoption of new products or processes, ensuring smooth transitions and maximizing impact.
- Advocate for change and influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic goals.
- Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, assisting customers with installing Pendo and ongoing success.
- Provide technical expertise in areas such as setup, authentication, analytics, and more, translating complex concepts into actionable business solutions for customers.
- Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
- Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends.
- Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team’s overall capabilities.
- Drive operational efficiency within the Professional Services team by creating reusable assets, frameworks, and contributing to the evolution of delivery methodologies.
Requirements
- Technology Consulting Expertise: 7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to deliver compelling presentations and drive customer success.
- Technical Acumen: Strong proficiency in CSS and HTML with the ability to design and implement technical solutions, including in-app tagging, setup, and analytics.
- Transformation & Change Management: Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
- Bachelor’s degree preferred.
- Experience with digital transformation initiatives and working with large Enterprise customers.
- Proficiency in frontend and backend development, including designing scalable, reusable frameworks.
- Familiarity with advanced analytics and customer success tools.
- Proven track record of working with large Enterprise customers, advocating for their needs, and driving successful outcomes.
- Highly effective communication and presentation skills, with the ability to engage confidently at all organizational levels, both internally and externally.
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CSSHTMLin-app taggingsetupanalyticsfrontend developmentbackend developmenttechnical solutionstransformation initiativeschange management
Soft skills
customer engagementcollaborationinfluencingcommunicationpresentation skillsrelationship buildingmentoringoperational efficiencyadvocacyproblem-solving
