Professional Services Senior Consultant II
Pendo.io
Professional Services Senior Consultant
Pendo.io
full-time
Posted on:
Location Type: Office
Location: San Francisco • California, New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $123,100 - $154,200 per year
Job Level
Senior
About the role
- Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards.
- Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes.
- Utilize your expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact.
- Advocate for change and influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic goals.
- Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation through assisting customers with installing Pendo and ongoing success.
- Provide technical expertise in areas such as configuration, authentication, analytics, and more, translating complex concepts into actionable business solutions for customers.
- Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success.
- Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends.
- Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities.
- Drive operational efficiency within the Professional Services team by creating reusable assets, frameworks, and contributing to the evolution of delivery methodologies.
- Partner with CSMs, TAMs, ADs, and other internal stakeholders to ensure customer success throughout implementations.
Requirements
- Technology Consulting Expertise: 7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to use technology to deliver business outcomes and drive customer success.
- Technical Acumen: Strong proficiency in CSS and HTML with the ability to design and implement technical solutions, including in-app tagging, guides, and analytics.
- Transformation & Change Management: Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes.
- Bachelor’s degree preferred.
- Experience with digital transformation initiatives and working with large Enterprise customers.
- Proficiency in frontend and backend development, including designing scalable, reusable frameworks.
- Familiarity with advanced analytics and customer success tools.
- Proven track record of working with large Enterprise customers, advocating for their needs, and driving successful outcomes.
- Highly effective communication and presentation skills, with the ability to engage confidently at all organizational levels, both internally and externally.
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities; send accommodation requests to: accommodation@pendo.io.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CSSHTMLin-app taggingguide creationanalyticsconfigurationauthenticationfrontend developmentbackend developmentdigital transformation
Soft skills
customer engagementchange managementinfluencingcommunicationpresentationmentoringrelationship buildingoperational efficiencycollaborationadvocacy
