Pendo.io

Program Manager

• Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.
• Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery.
• Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.
• Collect feedback from attendees, trainers, and clients after each engagement.
• Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward.
• Identify opportunities to improve systems, workflows, tooling, and operating models.

Senior Program Manager, Mind the Product Training

Growth Marketing

• Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
• Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle.
• Act as one of Pendo’s most important internal practitioners of the product.
• Bring front-line visibility into customer behavior directly into product conversations.
• Develop and lead a team of approximately five Adoption Managers while also guiding Pendo’s Center of Excellence / Product Operations function.

Director, Customer Growth – Lifecycle

Consultant

• Lead onboarding engagements that accelerate customer time-to-value.
• Partner with customers to understand their business goals, challenges, and success metrics.
• Enable customers on the full range of Pendo products and modules.
• Lead custom consulting engagements that may include hands-on configuration, optimization, governance, product operations, and Center of Excellence development.
• Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines.
• Build trusted relationships across customer stakeholders.
• Drive measurable business results tied to the goals established at the start of each engagement.
• Deliver projects on time, within scope, and with high customer satisfaction.
• Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business.

Professional Services Consultant

Product Manager

• Define the roadmap for your product area and defend prioritization decisions with data, customer insight, and clear reasoning.
• Drive the full product lifecycle from early concept through general availability and post-launch iteration.
• Run continuous discovery with enterprise customers and prospects to understand complex workflows, compliance needs, and buying expectations.
• Work closely with engineering to sequence and scope work, and partner with design on interaction models and user experience.
• Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on your product area.
• Apply AI across the product cycle, including discovery synthesis, early wireframe concepts, specification drafting, competitive analysis, and design exploration.
• Document decisions, write specs that engineering can act on without a verbal walkthrough, and bring a clear point of view to design reviews.

Senior Product Manager

Affiliate Manager

• Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.
• Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.
• Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.
• Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.
• Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.
• Maintain a current understanding of your executive's organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.
• Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.

Senior Program Manager, Mind the Product Training

Director, Customer Growth – Lifecycle

Professional Services Consultant

Senior Product Manager

Senior Executive Business Partner