Pendo.io

Affiliate Manager

• Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.
• Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.
• Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.
• Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.
• Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.
• Maintain a current understanding of your executive's organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.
• Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.

Senior Executive Business Partner

Engineer

• Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps.
• Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready.
• Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems.
• Own multiple complex technical projects end-to-end, including data engineering and system integration work.
• Advise customers on data architecture, integration patterns, and long-term technical strategy.
• Build reusable code libraries and frameworks that scale across the Professional Services team.
• Identify patterns across engagements and turn them into reusable playbooks and documentation.

Senior Professional Services Engineer – Consultant

Implementation Specialist

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
• Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

Senior Executive Business Partner

Senior Professional Services Engineer – Consultant

Senior Customer Engineer, Enterprise