Director, Customer Growth – Lifecycle

Pendo.io

Director of Customer Growth managing customer engagement and lifecycle at Pendo. Leading a team to design data-driven interventions for product adoption and retention.

Posted 6/26/2026full-timeRaleigh • New York, North Carolina • 🇺🇸 United StatesLead💰 $190,000 - $220,000 per yearWebsite

ATS Keywords

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Hard Skills

product growthlifecycle designgrowth marketingdata fluencyexperimentationhypothesis formationdata analysiscustomer journey optimizationproduct adoption metricsretention metrics

Soft Skills

leadershipteam developmentcommunicationcustomer behavior analysisstrategic thinkingcollaborationproblem-solvingadaptabilitymentorshipinfluence

Tools & Technologies

PendoAI toolsanalytics softwareSaaS platformsproduct operations toolscustomer engagement toolsdata visualization toolsexperiment management toolsCRM systemsproject management software

Industry Keywords

product-led growthcustomer journeySaaSgrowth programscustomer engagementuser experienceproduct adoptionlifecycle managementmetrics trackingCenter of Excellence

About the role

Key responsibilities & impact

Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle.
Act as one of Pendo’s most important internal practitioners of the product.
Bring front-line visibility into customer behavior directly into product conversations.
Develop and lead a team of approximately five Adoption Managers while also guiding Pendo’s Center of Excellence / Product Operations function.

Requirements

What you’ll need

7+ years of experience in product growth, lifecycle design, or growth marketing in software.
Experience running lifecycle or growth programs in a product-led SaaS company where the end user and economic buyer are different people.
A proven track record of moving product adoption and retention metrics, including clear examples of programs you shipped and the measurable impact they created.
Experience building and leading a team of growth or lifecycle professionals focused on the customer journey.
Strong data fluency, including the ability to scope, query, analyze, and prove the impact of your own work without creating an analyst dependency.
Hands-on experience with experimentation, including forming hypotheses, testing quickly, learning from results, and shipping improvements.
Power-user experience with Pendo.
Daily use of AI tools, with a clear point of view on where they accelerate growth, lifecycle, and customer engagement work.

Benefits

Comp & perks

highly competitive, employer-heavy coverage including $0 premium options
strong 401(k) match
equity
flexible time off