Senior Program Manager, Mind the Product Training

Pendo.io

Sr. Program Manager driving training programs for customer product management at Pendo.

Posted 7/10/2026full-timeSan Francisco • California, North Carolina • 🇺🇸 United StatesSenior💰 $113,000 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and program management within a customer-facing SaaS environment, focusing on effective communication, stakeholder coordination, and process improvement. Proven ability to translate customer needs into actionable plans while managing complex initiatives and enhancing the overall training experience.

Highest-signal resume keywords

Operations ManagementProgram ManagementProject ManagementCustomer EngagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementOperations ManagementProcess ImprovementCustomer Needs Analysis

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving Skills

Industry Keywords

SaaS EnvironmentCustomer SuccessProfessional ServicesEnablementConsulting Operations

About the role

Key responsibilities & impact

Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.
Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery.
Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.
Collect feedback from attendees, trainers, and clients after each engagement.
Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward.
Identify opportunities to improve systems, workflows, tooling, and operating models.

Requirements

What you’ll need

5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.
Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.
Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities.
Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale.
Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders.
Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners.

Benefits

Comp & perks

Highly competitive, employer-heavy coverage, including $0 premium options
Strong 401(k) match
Equity
Flexible time off