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About the role
Key responsibilities & impact- Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.
- Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery.
- Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.
- Collect feedback from attendees, trainers, and clients after each engagement.
- Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward.
- Identify opportunities to improve systems, workflows, tooling, and operating models.
Requirements
What you’ll need- 5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.
- Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.
- Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities.
- Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale.
- Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders.
- Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners.
Benefits
Comp & perks- Highly competitive, employer-heavy coverage, including $0 premium options
- Strong 401(k) match
- Equity
- Flexible time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Program ManagementProject ManagementOperations ManagementProcess ImprovementCustomer Needs Analysis
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving Skills