Professional Services Consultant

Pendo.io

Professional Services Consultant leading customer engagements at Pendo. Guiding organizations in Pendo implementation, adoption, and scaling for business outcomes.

Posted 6/15/2026full-timeSan Francisco • California, New York, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $112,800 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptNode.jsPython

About the role

Key responsibilities & impact

Lead onboarding engagements that accelerate customer time-to-value.
Partner with customers to understand their business goals, challenges, and success metrics.
Enable customers on the full range of Pendo products and modules.
Lead custom consulting engagements that may include hands-on configuration, optimization, governance, product operations, and Center of Excellence development.
Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines.
Build trusted relationships across customer stakeholders.
Drive measurable business results tied to the goals established at the start of each engagement.
Deliver projects on time, within scope, and with high customer satisfaction.
Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business.

Requirements

What you’ll need

3+ years of experience in consulting, implementation, customer success, professional services, or a customer-facing SaaS role.
Experience leading customer engagements, managing multiple projects simultaneously, and maintaining quality, customer satisfaction, scope, and delivery timelines.
Strong communication, facilitation, and stakeholder management skills, with the ability to build trust across practitioners, leaders, and executive sponsors.
Ability to translate customer goals, challenges, and success metrics into practical implementation approaches that drive measurable outcomes.
Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical solutions such as in-app tagging, Pendo installation, and guide building.
Proficiency in JavaScript, Python, or Node.js, with the ability to write production-quality backend code.
Experience with REST APIs, webhooks, and event-driven architectures.
Deep curiosity and strong problem-solving ability in ambiguous customer and delivery environments.
Ability to travel up to 25%.

Benefits

Comp & perks

Highly competitive, employer-heavy coverage including $0 premium options
Strong 401(k) match
Equity
Flexible time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CSSHTMLJavaScriptPythonNode.jsREST APIswebhooksevent-driven architecturesPendo installationguide building

Soft Skills

communicationfacilitationstakeholder managementbuilding trustproblem-solvingcuriositycustomer satisfactionproject managementmentoringcollaboration