Pearson VUE

General

• Assist their local Pearson team (Field and Inside Sales Representatives) as needed each month to deliver back-to-school help for their peers, plus participate in faculty presentations where needed.
• Support their local Pearson team additionally with collecting office hour data, distributing flyers to professors, creating student-perspective videos, and other special projects.
• Complete 5-7 virtual projects per month, contributing input, opinions, and content in various formats such as:
• - Participate in focus groups
• - Test-drive products in development
• - Complete surveys
• - Create social media content
• Serve as a Pearson brand ambassador, creating and sharing content on social media, engaging with Pearson’s platforms, and promoting Pearson materials.
• Attend 3-4 virtual meetings per month to collaborate with the team and discuss ongoing initiatives.

Campus Ambassador

Content Manager

• Define & Own the AI-Driven Content Strategy – Embed AI at the core of our content workflows, shifting from static courseware to adaptive, data-informed learning experiences.
• Drive Content Monetization & Business Growth – Unlock new revenue opportunities through strategic innovation, optimizing investments for maximum impact.
• Lead & Inspire a Global Team – Manage a world-class team of 150+ experts in learning design, AI-driven content development, and strategic partnerships.
• Transform the Way We Work – Drive a digital-first, AI-first cultural shift, ensuring our content remains a key competitive differentiator.
• Stay Ahead of Market Trends – Keep Pearson at the forefront of AI-enhanced learning solutions by anticipating competitive threats and emerging opportunities.

Senior Lead, Content Development

QA Engineer

• Define quality strategies and own test planning from requirements through release, partnering closely with cross-functional teams
• Design and execute scalable functional, regression, and integration testing strategies
• Apply hands-on automation framework expertise across UI, API, and backend layers to support major product initiatives
• Test AI-driven functionality, including LLM agents, multi-agent workflows, and RAG pipelines
• Validate AI outputs for accuracy, relevance, consistency, and edge cases across non-deterministic systems
• Own evaluation frameworks (e.g., RAGAS), test datasets, and regression baselines for AI features
• Stay current with the evolving landscape of LLM evaluation, agent testing, and AI observability, and translate emerging techniques into practical testing approaches
• Lead QE team for your project by setting technical direction, defining quality strategy, and ensuring delivery confidence
• Contribute to QE standards and frameworks within your project scope, establishing practices that other engineers can adopt
• Integrate automated tests into CI/CD pipelines and partner with engineering leads to embed quality into the delivery process
• Leverage data, risk signals, and production insights to continuously improve test coverage and effectiveness

Staff Quality Assurance Engineer

Sales

• Own revenue growth for Pearson’s Test Prep portfolio across assigned geographies, customer segments, or named accounts in India, delivering against new business, renewal, and expansion targets.
• Build and manage a healthy pipeline through prospecting, referrals, events, channel activity, and self generated outreach across coaching centres, schools, school groups, and other relevant education partners.
• Use a consultative, solution-selling approach to understand customer priorities, teaching models, learner needs, operational constraints, and commercial drivers, then translate those insights into tailored proposals.
• Sell digital-first and blended solutions, including platform-based products, assessments, content, services, and implementation approaches that address customer needs and improve learner outcomes.
• Lead high-quality discovery conversations with owners, directors, centre heads, principals, academic leaders, and procurement or administrative stakeholders to identify decision criteria and buying processes.
• Conduct compelling product demonstrations and solution presentations that clearly articulate value, differentiation, implementation requirements, and return on investment.
• Create account and territory plans for priority customers, identifying whitespace opportunities, multi stakeholder engagement plans, competitive risks, and growth actions.
• Manage the full sales cycle from lead qualification through proposal, negotiation, closure, onboarding handoff, and post-sale follow-through.
• Develop strong relationships with key decision-makers and influencers, positioning Pearson as a trusted partner rather than a transactional vendor.
• Partner closely with marketing, product, customer success, finance, and operations teams to shape customer solutions, support launches, and ensure smooth delivery and adoption.
• Track activity, pipeline health, forecast accuracy, and account progress consistently in CRM and other business systems.
• Stay close to the Test Prep market in India, including competitor moves, customer buying behaviour, digital adoption trends, and changes in the coaching and school landscape.
• Support collections, commercial hygiene, and contract compliance in partnership with relevant internal stakeholders.
• Represent Pearson in customer meetings, local events, partner forums, and other market-facing opportunities to strengthen brand presence and commercial momentum.
• Share market feedback and recurring customer needs to help inform product enhancements, sales plays, and go-to-market improvements.

Lead Specialist, Sales

Recruitment

• Manage high volumes of applications across multiple recruitment campaigns
• Review, process, and progress applications in line with defined criteria and timelines
• Maintain accurate tracking of candidates through each stage of the recruitment process
• Support recruitment delivery during peak assessment periods
• Screen applications against predefined eligibility requirements
• Apply consistent decision-making using standard frameworks and guidance
• Maintain and update recruitment trackers, ensuring high levels of accuracy
• Coordinate onboarding processes including documentation checks and system updates
• Liaise with Assessment teams to confirm vacancy requirements and validate candidate suitability

Advance Associate, Recruiter

Customer Support

• Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution by using internal processes and critical thinking skills.
• Actively demonstrate the application of concepts and guidelines.
• Using an internal case management system to complete tasks and find best solutions for candidates while adhering and upholding client policies and internal procedures.
• Collect essential and relevant information to highlight trends, sharing findings with internal stakeholders to drive solutioning.
• Follow through on commitments and take responsibility for results, effectively prioritizing tasks. Identify and proposes solutions for barriers to leadership.
• Understands the expectations of a test taker and able to adapt your communication style to meet the needs of a conversation while delivering service that exceeds customer’s needs within department guidelines.
• Effective verbal and written communication skills. Provide clear and concise directions to live candidates while troubleshooting, and/or explaining policies and/or testing procedures.
• Anticipate candidate needs, identifies, and resolves issues that impact the delivery of quality service.
• Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.
• Ability to research, analyze, interpret, and document candidate interactions.
• Exhibits a positive can-do attitude and approach to tasks; meets new challenges and changes with an open mind; demonstrates commitment to the role and supporting a candidate.

Associate, Customer Service

Communications

• Develop and execute communication and engagement plans
• Create and maintain communication assets
• Build and deliver engagement plans across stakeholders
• Contribute to change management initiatives
• Coordinate town halls, workshops, and briefings
• Maintain clear messaging across workstreams
• Track communication impact and stakeholder sentiment

Lead Specialist, Engagement Communications

• Responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio.
• Manage relationships with external assessment associates to produce high-quality assessments to strict deadlines.
• Attend team meetings, manage the workload for allocated qualifications and support colleagues in their day-to-day work.
• Work to deadlines on set activities throughout the year.
• Ensure timely escalations to management on adherence to the paper production processes, schedules or other issues.

Advanced Associate, Content Quality Assurance

Customer Success Manager

• Work in a 24x7x365 environment and participate in an on-call rotation, including holidays, nights, and weekends.
• Develop and maintain knowledge base articles, including triage escalation procedures.
• Initiate and manage incident response activities, including bridge calls, communications, and escalations.
• Ability to work at pace and in environments where sometimes not all the facts are known.
• Monitor and track all critical and non-critical incidents to resolution, ensuring issues are monitored, tracked, and driven to closure.
• Provide detailed, timely communication and updates about incidents to stakeholders, and being comfortable talking to a range of senior stakeholders and executives, and able to work at pace, and in an environment where not all facts are known.
• Track changes, collaborate with Problem and Change Management Teams, and communicate updates effectively.
• Facilitate information gathering from application teams, Level 2 support, engineering teams, and other stakeholders during outages and service degradations.
• Assess the impact and sensitivity of outages and respond accordingly.
• Provide real-time insights to stakeholders.
• Recommend program improvements and process adjustments to relevant product/tech teams.
• Distribute reports, participate in meetings, and share metrics results.
• Support knowledge sharing and training initiatives, including group facilitation and best practices.
• Apply understanding of IT infrastructure dependencies and enterprise incident impacts to balance priorities while driving resolutions.
• Exercise sound judgment within established practices to resolve incidents efficiently.
• Enable teams to deliver high-quality, high-velocity products while embracing change and ensuring alignment with DevOps and engineering best practices.
• Document and improve incident resolution processes, post-incident reviews, and targeted improvements for the organization.
• Help establish and follow evolving processes to meet Pearson’s and customers’ changing needs.

Advanced Specialist, Customer Success

• Pipeline & forecasting support: Assist in managing pipeline hygiene, forecasting accuracy, and funnel analytics. Partner with Sales and RevOps to ensure data integrity and timely updates.
• Performance reporting: Maintain dashboards and reporting tools to track seller performance, KPIs, and OKRs. Provide insights to sales leaders to drive accountability and action.
• Sales process execution: Support the rollout and adoption of standardized sales processes (e.g., One Sales Process initiative), ensuring alignment across business units and geographies.
• Meeting cadence & rhythm of business (RoB): Help coordinate and prepare materials for sales leadership meetings, QBRs, and performance reviews.
• Cross-functional collaboration: Work with Sales Enablement, Deal Desk, and Business Architecture teams to ensure seamless execution across the sales funnel.
• Strategic initiative monitoring: Track progress on key initiatives and support the Director of Sales Excellence in driving execution and reporting outcomes.

Sales Excellence Specialist

• Partner with marketing stakeholders to translate business needs into SFMC solutions (e.g., journeys, campaigns, audience segmentation, and personalization).
• Configure and support core SFMC capabilities including Journey Builder, Email Studio, Automation Studio, Contact Builder, and Data Extensions.
• Build and optimize campaign workflows, triggered communications, and lifecycle journeys to improve performance, speed, and scalability.
• Support end-to-end campaign execution including audience preparation, QA, deployment, and post-send validation.
• Support the transition of campaigns, journeys, and data models from legacy Marketing Cloud environments to Marketing Cloud Advanced, ensuring minimal disruption and improved scalability.
• Monitor campaign performance, execution reliability, and platform usage to identify optimization opportunities and reduce defects.

Advanced Specialist, Technology Solutions

• Manage the end-to-end implementation process for a portfolio of school district accounts, from signed contract through initial platform adoption
• Lead kickoff calls and project planning sessions with district stakeholders, establishing clear ownership, timelines, and success criteria
• Build phased implementation plans tailored to each district's configuration needs, grade levels served, and relevant state CTE or career readiness requirements
• Coordinate technical setup with district IT staff, including data integration, SSO configuration, and roster management
• Deliver role-specific training for administrators, CTE directors, and teachers, adapted to each district's context and pace
• Design and build the foundational implementation playbook: a repeatable, scalable process for onboarding new districts that the team can use and improve over time
• Develop a library of customer-facing resources, including onboarding guides, product reference materials, training decks, quick-start guides, and administrator how-to documentation
• Create role-specific enablement materials for each district user type so every audience has what they need to use the platform confidently
• Build internal-facing resources for the Customer Success team, including handoff templates, implementation checklists, escalation frameworks, and account review guides
• Monitor platform adoption across accounts, identify gaps early, and develop targeted plans to address them before they become risks

Lead Specialist, Customer Success

Project Manager

• Own projects from inception, including defining project scope, objectives, governance, and success criteria from the ground up
• Establish and maintain all project artifacts (e.g. charter, project plans, schedules, budgets, risk & issue logs, status reports)
• Lead end-to-end project delivery, ensuring alignment with business objectives and PMO standards
• Define priorities, timelines, resources, and dependencies in collaboration with stakeholders
• Proactively manage risks, issues, and change throughout the project lifecycle
• Coordinate cross-functional teams and third-party vendors to ensure effective execution
• Communicate progress clearly through regular status updates and stakeholder reporting
• Drive consistency, quality, and continuous improvement in project delivery and processes utilizing AI tools

Project Manager, Specialist

Administrative Assistant

• Supports execution of government relations Objectives and Key Results by coordinating workflows, timelines, and deliverables, helping ensure alignment between day-to-day operations and strategic priorities.
• Compiles and maintains reports, updates, and briefing materials to support internal stakeholder awareness of government relations activity, priorities, and impact.
• Coordinates engagement between internal teams and external partners to support the successful execution of strategic initiatives and events in the US.
• Coordinates meetings, tracks deadlines, and manages calendars for government relations activities, principally in the US but at times extending to Europe, ME, Canada and Asia as necessary.
• Creates, maintains, and improves workflows for contracting and invoice management, adapting to local requirements.
• Processes contracts and invoices, ensuring accuracy, compliance, and timely delivery.
• Supports documentation, reporting, and communication between internal teams and external partners.
• Escalates workflow interruptions or process issues promptly to maintain project momentum.

Administrative Support Specialist

Marketing

• Support the creation and launch of integrated campaigns across digital, paid media, email, and social platforms.
• Translate messaging and positioning into channel-ready assets and activation plans.
• Coordinate campaign calendars, ensuring key milestones are met and launch dates are hit.
• Collaborate with the Centers of Excellence teams to ensure campaigns align to global objectives and ways of working.
• Liaise with Product Marketing to gather local insights and ensure message relevance.
• Work with creative agencies to manage campaign assets, provide feedback, and ensure timely delivery.
• Develop and maintain campaign documentation including briefs, asset trackers, and launch checklists.
• Monitor and optimize live campaign performance across channels and compile regular reports.
• Analyze campaign metrics and support monthly, quarterly, and post-campaign reporting to surface insights and recommend optimizations.
• Ensure campaign readiness by managing QA, approvals, asset handoffs, and go-live processes.
• Maintain a library of campaign materials, templates, and documentation for reuse and consistency.