Pearson VUE

Customer Support

• Lead the transition of knowledge systems to Salesforce and related tools
• Own the migration approach including inventory, cleanup, taxonomy, and workflows
• Establish ongoing governance standards and review cadence
• Partner with IT, Support, Sales, and Product teams to drive adoption and efficiency

Lead Specialist, Customer Service Enablement – Knowledge Management

Data Engineer

• Own the design and delivery of the data transformation (Source → Curated) layer within the Integration Hub
• Transform legacy data into canonical and microservice-ready formats
• Design, develop and maintain scalable ETL/ELT pipelines using Azure-based data platforms and related tooling
• Define and implement engineering standards, reusable components and best practices across the transformation layer
• Design and build reusable pipeline components, frameworks and patterns
• Oversee the work of Data Engineers, including code reviews, pair programming and technical guidance
• Mentor and support engineers to improve capability and delivery quality
• Ensure data integrity, consistency and reliability across transformation processes
• Drive performance optimisation through query tuning, indexing strategies and partitioning
• Lead design decisions across data modelling, pipeline automation and testing approaches
• Implement monitoring, alerting and operational processes for data pipelines
• Work with Change Data Capture (CDC) technologies to support integration with legacy systems
• Collaborate with stakeholders to ensure solutions meet functional and non-functional requirements
• Support CI/CD practices and version control for pipelines and database changes

Senior Data Engineer

Sales

• Present product solutions to prospective clients
• Consult on technology needs for online learning environments
• Identify new business opportunities and drive revenue by negotiating and closing deals
• Maintain long-term commercial relationships
• Work with educators and decision-makers
• Deliver tailored product presentations
• Collaborate with internal teams to align offerings with market needs
• Contribute to strategic bids
• Provide accurate sales forecasting
• Operate effectively in a fast-paced environment

Sales Specialist

Operations

• Establish clear and consistent ways of working for the Market Presence CoE and partner teams.
• Create repeatable processes, templates, and metrics across all event tiers.
• Optimise and integrate event and workflow tools.
• Enable scalable planning, budgeting, and vendor engagement models.

Principal, Operations, Market Presence

• Accommodation Scheduling & Implementation
• Interface with clients, candidates, and internal teams to ensure exceptional service is provided.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
• Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
• Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.
• Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.
• Client Support
• Serve as primary contact for clients on accommodation scheduling and implementation inquires.
• Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.
• Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.

Advanced Associate, Customer Service

Customer Success Manager

• Lead a team of Customer Success Specialists (CSS).
• Drive revenue retention and renewals with proactive engagement.
• Utilize data to address potential issues and develop strategies.
• Serve as a product champion and deliver actionable business intelligence.
• Guide the team in realizing the full potential and ROI of products.
• Execute the vision and build the workflows for the Customer Success Function.

Team Manager, Customer Success – Higher Education

• This role is responsible for serving as a trusted partner to a dedicated book of business, driving adoption, engagement, and consistent revenue retention.
• In this position, you will manage the end-to-end customer journey, from initial adoption through the renewal cycle, ensuring our products and platforms deliver on their promise.
• By proactively solving courseware challenges and demonstrating ongoing value, you protect our revenue base and build deep-seated loyalty within your book of business.
• Your success is defined by your ability to navigate the academic cycle and anticipate educator needs, ensuring faculty and students realize the full potential of our technology, which facilitates account renewals and the successful continuation of our partnership.
• The Customer Success Specialist reports directly to the Team Manager, Customer Success – Higher Education.

Customer Success Specialist – Higher Education

• Leads and scales an Enterprise sales organization currently generating ~$20M in annual bookings and revenue to $100M+ within the next two years.
• Owns and delivers a transformational growth agenda, scaling the Enterprise business from ~$20M to $100M+ in bookings and revenue over a two-year horizon.
• Builds, hires, and leads a high-performing Enterprise sales organization, ensuring each seller effectively owns and grows a $5M+ book of business as scale is achieved.
• Personally leads and closes the largest, most complex Enterprise and ‘mega’ deals, partnering directly with customer executives and internal senior leadership, including CEO-level collaboration.
• Establishes and enforces best-in-class operating rhythms (daily, weekly, monthly) across pipeline management, forecasting, deal inspection, and execution discipline.
• Creates and sustains a performance culture that is fanatical about hitting numbers, driving bookings and revenue growth, and winning consistently in competitive Enterprise environments.
• Synthesizes customer feedback, deal learnings, and market signals into clear input for Product and Operational teams to accelerate resolution of blockers and influence future roadmap decisions.
• Leads effectively through ambiguity and rapid growth, setting clarity and direction during change while inspiring teams with high energy, confidence, and accountability.
• Shapes Enterprise market, account, and customer strategy, identifying growth opportunities, whitespace, and scalable motions across industries and verticals.
• Partners closely with Product, Marketing, Solutioning, Customer Success, Finance, Legal, and RevOps to ensure Enterprise growth is operationally sound, repeatable, and scalable.
• Develops future leaders through coaching, succession planning, and performance management aligned to the demands of enterprise-scale growth.

Lead, Sales

Social Media Manager

• Own the full content lifecycle: ideation, scripting, filming, editing, captioning, and delivery
• Produce short‑ and long‑form video content optimized for LinkedIn, TikTok, YouTube, Instagram, and Facebook
• Set up and operate your own camera, lighting, and audio — filming yourself or others, remotely or on location
• Edit and package content efficiently while maintaining a consistently high production standard
• Design supporting social assets including thumbnails, carousels, and static visuals
• Repurpose and adapt content across platforms with clear intent and platform‑specific nuance
• Act as a visible, trusted on‑camera voice for Pearson across social channels
• Communicate complex ideas, research, and narratives in a clear, engaging, and accessible way
• Build trust and connection with audiences through strong storytelling and presence
• Create platform‑native content that reflects best practices, formats, and audience behaviour
• Stay ahead of social trends, creator techniques, and platform updates across LinkedIn, TikTok, YouTube, and Meta
• Act as a bridge between Pearson’s Brand Creative Studio and Social Media teams

Advanced Specialist, Social Media Content Creator

Product Marketing

• Support on the development and implementation of marketing campaigns/activity that drives lead generation and adoption of Post-16 Level 2/3 amongst our schools and FE colleges customer groups.
• Manage the promotion of BTEC Level 1 and below and Sweet Education to drive leads and revenue.
• Manage the production and distribution of the monthly newsletter.
• Manage the production and implementation of marketing communication for multi-channel campaigns.
• Use customer insights, competitor and market share to inform campaigns.
• Support the planning, development and production of high-quality marketing content – sales collateral/presentations, website, subject content, emails, video, social posts and for all stages of the customer journey, to maximise campaign effectiveness.
• Work closely with the Advanced Specialists, Manager and design team to create campaigns that follow brand guidelines and ladder effectively to wider product marketing and brand strategy.
• Work closely with Brand/Content team to develop messaging frameworks and write engaging copy for campaigns – using customer insights and Pearson brand and TOV guidelines.
• Tracking and measuring the results of campaigns and support in the production of performance reports

Product Marketing Specialist

• Meet or exceed weekly, monthly, and seasonal sales targets through the successful adoption of course-based and digital learning solutions within Nursing programs
• Build, manage, and advance a strong pipeline of competitive opportunities using market intelligence, customer insights, and data-driven prioritization
• Identify, develop, and close new business opportunities through a blend of in-person campus engagement and virtual selling strategies
• Execute disciplined sales strategies and account plans designed to drive market share growth and long-term customer value
• Develop trusted relationships with nursing faculty, program directors, department leaders, and institutional decision-makers by understanding their instructional goals, accreditation priorities, and evolving program needs
• Deliver compelling presentations, consultative recommendations, and tailored solutions aligned to customer objectives, learner outcomes, and workforce readiness goals
• Maintain strong knowledge of Pearson’s nursing education solutions, digital platforms, and learning technologies to effectively position customer value
• Partner closely with local teams and cross-functional stakeholders to strengthen pipeline development, customer engagement, and sales execution
• Maintain disciplined pipeline management and accurate CRM reporting to support forecasting and business planning
• Leverage sales tools, analytics platforms, and customer insights to improve efficiency, prioritization, and sales effectiveness
• Contribute to a collaborative and inclusive team environment through knowledge sharing, partnership, and best practice exchange

Higher Education Executive Sales Specialist, Nursing

• Meet or exceed weekly, monthly, and seasonal sales targets through the successful adoption of course-based and digital learning solutions
• Build, manage, and advance a strong pipeline of competitive opportunities using market intelligence, customer insights, and data-driven prioritization
• Identify, develop, and close new business opportunities through a blend of in-person customer engagement and virtual selling strategies
• Execute disciplined sales strategies and account plans designed to drive market share growth and long-term customer value
• Develop trusted relationships with instructors, department leaders, and institutional decision-makers by understanding their goals, challenges, and evolving instructional needs
• Deliver compelling presentations, consultative recommendations, and tailored solutions aligned to customer and learner needs
• Utilize effective selling techniques including pre-call planning, strategic questioning, and opportunity management to successfully advance deals through the pipeline
• Maintain strong knowledge of Pearson products, platforms, technologies, and learning solutions to effectively position customer value
• Partner closely with local teams and cross-functional stakeholders to strengthen pipeline development, customer engagement, and sales execution
• Maintain disciplined pipeline management and accurate CRM reporting to support forecasting and business planning
• Leverage sales tools, analytics platforms, and customer insights to improve efficiency, prioritization, and sales effectiveness
• Contribute to an inclusive, collaborative team environment through knowledge sharing, partnership, and best practice exchange

Higher Education Executive Sales Specialist – Carolinas

• Meet or exceed weekly, monthly, and seasonal sales targets through the successful adoption of course-based and digital learning solutions within Nursing programs
• Build, manage, and advance a strong pipeline of competitive opportunities using market intelligence, customer insights, and data-driven prioritization
• Identify, develop, and close new business opportunities through a blend of in-person campus engagement and virtual selling strategies
• Execute disciplined sales strategies and account plans designed to drive market share growth and long-term customer value
• Develop trusted relationships with nursing faculty, program directors, department leaders, and institutional decision-makers by understanding their instructional goals, accreditation priorities, and evolving program needs
• Deliver compelling presentations, consultative recommendations, and tailored solutions aligned to customer objectives, learner outcomes, and workforce readiness goals
• Utilize effective selling techniques including pre-call planning, strategic questioning, and opportunity management to successfully advance deals through the sales pipeline
• Maintain strong knowledge of Pearson’s nursing education solutions, digital platforms, and learning technologies to effectively position customer value
• Partner closely with local teams and cross-functional stakeholders to strengthen pipeline development, customer engagement, and sales execution
• Maintain disciplined pipeline management and accurate CRM reporting to support forecasting and business planning
• Leverage sales tools, analytics platforms, and customer insights to improve efficiency, prioritization, and sales effectiveness
• Contribute to a collaborative and inclusive team environment through knowledge sharing, partnership, and best practice exchange

• Join the Pearson operations team where we are dedicated to helping support candidates and clients throughout their certification testing process.
• The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience technical issues during the OnVUE exam process.
• Focus on both live troubleshooting and post-issue research within the Pearson VUE case management system.
• Connect with test takers to offer support, guidance, and reassurance while walking customers through basic troubleshooting steps.
• Use active listening to understand the candidate's concerns, demonstrating comprehension of the issue through the use of asking probing questions, providing supportive directions, and empathetic reassurance during high-stress situations.

• Lead growth of Pearson’s institutional business across the K-12 segment.
• Own achievement of revenue, volume, and pipeline targets for the assigned region / portfolio.
• Develop and execute territory and account plans to drive growth across private schools, school chains, education trusts, and relevant government or quasi-government opportunities.
• Identify, qualify, and convert new institutional opportunities while expanding existing accounts.
• Manage, coach, and develop a team of institutional sales managers / business development executives.
• Set clear performance expectations and drive accountability across sales, pipeline, and activity metrics.
• Conduct regular business reviews, pipeline reviews, and performance reviews to ensure strong execution and target achievement.
• Develop and manage relationships with school owners, principals, and institutional decision-makers.
• Lead team in selling outcome-led solutions rather than product-only propositions.
• Build and maintain a healthy institutional pipeline with clear progression from prospecting to closure.
• Work closely with product, marketing, academic, customer success, finance, and operations teams to ensure strong customer experience and successful delivery.

Lead Specialist, Customer Service Enablement – Knowledge Management

Senior Data Engineer

Sales Specialist

Principal, Operations, Market Presence

Advanced Associate, Customer Service

Team Manager, Customer Success – Higher Education

Customer Success Specialist – Higher Education

Lead, Sales

Advanced Specialist, Social Media Content Creator

Product Marketing Specialist

Higher Education Executive Sales Specialist, Nursing

Higher Education Executive Sales Specialist – Carolinas

Higher Education Executive Sales Specialist, Nursing

Advanced Associate, Customer Service

Team Manager, Sales