Pearson VUE

Sales

• Responsible for growing the revenue and usage of Pearson’s industry leading digital platforms
• Create strategic plans focusing on winning new business, retaining, and upselling base business
• Own the end-to-end sales process
• Leverage internal teams to ensure customers are set up for long-term success with digital learning solutions
• Demonstrate a strong commitment to a team-based selling culture
• Work in a fast-paced environment with the ability to problem solve & project manage
• Research and identify potential customers through social selling, including cold calling, networking, and online research
• Effectively communicate the Pearson value and how it can meet the customer's specific needs

Sales Representative

Product Manager

• Develop and articulate the product vision, ensuring alignment with Pearson’s strategic goals, customer requirements, and financial constraints.
• Design agentic AI product experiences, working collaboratively with cross-functional teams within Qualifications and across Pearson to drive innovation and excellence.
• Partner with product management and technology teams to deliver products that provide a seamless experience for all user groups, including customers, learners, and internal staff.
• Champion the voice of the customer and learner in all product decisions, leveraging data and insights to inform product strategy and prioritization.
• Ensure product initiatives are delivered on time, within budget, and to the highest standards of quality and compliance.
• Foster a culture of collaboration, experimentation, and continuous improvement within the product team and across stakeholder groups.

Principal Product Management

• Oversee complex, cross-functional product streams
• Ensure execution aligns with broader transformation strategy
• Manage teams executing on numerous high-value product initiatives
• Partner closely with department heads and technology leaders
• Balance project throughput while maintaining compliance
• Define and manage a product team upskilling programme

Manager, Product Management

• Create frameworks using firmographics, buying behavior, and lifecycle data to identify high-value opportunities and guide sales toward segments that drive growth and learner impact.
• Optimize how we deploy sales resources across Field, Inside Sales, Renewals, and Channel teams.
• Define the roles we need across the entire funnel and orchestrate how they work together to convert demand into revenue.
• Establish clear definitions, metrics, and expectations for each stage of the sales process.
• Build systematic ways to gather insights from field teams and customers, translating them into actionable recommendations for Product & Marketing.

Sales Strategy Architect, Business Architecture

Human Resources

• Partnering with senior leadership to provide proactive, commercially focused HR advice that influences organisational decisions.
• Building strong, trusted relationships at VP and executive level, acting as a strategic advisor across PSQ and A&Q.
• Leading and embedding core People & Culture initiatives such as Career Architecture, Enhanced Performance Management, Leadership Uplift, Talent, Pearson Promise, and broader performance culture programmes.
• Taking ownership of large‑scale A&Q people initiatives.
• Developing a more strategic, insight‑driven approach to engagement that drives long‑term cultural improvement.
• Strengthening workforce planning capability by forecasting future skills, building talent pipelines and reducing reliance on reactive restructuring.

Lead Specialist, HR Business Partner

Creative Strategist

• Elevate the overall creative standard by developing ideas that reflect agency-level quality.
• Lead conceptual thinking for campaign-level, brand-defining, and high-impact Studio projects.
• Translate complex ideas into clear creative strategies, narratives, and design approaches.
• Shape briefs, frames, stories, and creative territories that guide the rest of The Studio.
• Provide creative direction across digital, editorial, environmental, social, and motion work.
• Serve as the anchor point between all creative verticals ensuring alignment, clarity, and consistency.
• Partner with Video & Media, Content & Copy, Digital Design, Brand System Management, and Operations to ensure shared understanding of creative direction.
• Facilitate idea development sessions, ideation workshops, and creative alignment conversations.
• Champion Pearson's brand identity system and ensure conceptual work pushes the brand forward while staying grounded in its strategic foundation.
• Lead creative reviews at all project stages; from concept through final delivery.

Manager, Creative Strategy – Design

• Selling effective and innovative digital, print, and service solutions that address the challenges faced by students, faculty, and institutions.
• Achieving or surpassing territory sales targets by offering course-based solutions to faculty.
• Accelerating the shift toward subscription-based materials to tackle student affordability.
• Collaborating with specialists and account executives to implement solutions.
• Conducting impactful back-to-school campaigns that boost student engagement.

Sales Specialist

• Design and implement AI-driven workflows for digital content development and learning products
• Lead initiatives to integrate generative AI into existing and new content creation processes
• Partner with product managers, subject matter experts, and technical teams to deliver AI-enabled solutions aligned with business objectives
• Support migration and enhancement of platforms (e.g. ActiveLearn to ActiveHub) to ensure seamless user experience
• Monitor and optimise AI workflows for scalability, compliance, and quality assurance
• Stay abreast of emerging AI technologies and recommend innovative applications for education

Product Management Specialist

Support Engineer

• Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
• Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
• Specify user problems and provide a detailed solution to resolve each issue.
• Act as liaison for application problems between users and developers.
• Assist in the collection of data for identifying user requirements that may result in future system development or training.
• Keep current with the development of our ever-changing applications.
• Document products, processes or problems in detail and suggest improvements or solutions.
• Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
• Work occasional additional hours, 2nd shift, and/or weekends when necessary.
• Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
• Projects - supports continuous improvement initiatives.
• Other duties as assigned.

Customer Service Technical Support Administrator

Customer Success Manager

• Develop a tailored implementation strategy for each partner that integrates our “gold-standard” implementation milestones for each product with the account’s unique instructional, assessment, and technology priorities and ecosystem.
• Develop clear goals for the account’s implementation, and build shared investment in a healthy successful implementation, so that everyone knows what “success” looks like and you can guide the account through the year accordingly.
• Guide partners through roster data integrations, platform configurations, and compliance requirements for all products, so everything is set up just right!
• Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.
• Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty.
• Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health.
• Travel up to 4 nights per month for onsite activity supporting key implementation milestones or conference attendance alongside your accounts.
• Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.
• Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience.
• Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.
• Operate with a focus on systems and scalability that optimize the customer experience, business efficiency, and industry leadership.

Customer Success

Product Operations

• Driving standardization in tooling, governance, and reporting across the product development lifecycle.
• Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization.
• Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation.
• Guide teams on structuring work in Jira to support effective planning, reporting, and execution.
• Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues.
• Champion agile ways of working by helping teams adopt and tailor practices to their context.
• Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices.
• Facilitate communities of practice and strategic learning forums to support continuous improvement.
• Serve as a change leader during process or tool changes.
• Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms).
• Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively.
• Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency.
• Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact.
• Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics.

Product Operations Lead

Events

• Establish and run the end-to-end program plan, including milestones, RAID (risks, assumptions, issues, dependencies), and governance cadence.
• Create and lead cross-BU and PEM working forums to drive alignment, decision-making, and on-time delivery.
• Partner with senior marketing, sales, and business leaders to define success metrics, investment priorities, and commercial goals.
• Drive collaboration across brand, content, digital, field marketing, communications, and events teams.
• Translate WorldSkills brand moments into qualified pipeline, including booth strategy, session planning, and partner activations.
• Coordinate with RevOps and CRM teams to ensure lead qualification, consent capture, automation, and post-event follow-up, with full compliance and measurable conversion.
• Build dashboards and executive reporting aligned to awareness, engagement, and conversion KPIs (e.g. reach, media impact, leads generated, opportunities influenced, deals won).
• Deliver weekly status updates, monthly steering committee materials, and post-event impact reports.

PMO – WorldSkills Marketing & Event Program

QA Engineer

• Adhere to company and project standards and guidelines.
• Awareness of release process, all SQE artifacts, tools and methodologies in the organization.
• Responsible for implementing test scenarios and test cases based on the designed provided.
• Conduct peer reviewing QA artifacts such as test cases and test scenarios.
• Ability to develop parts of the test strategies and contribute test strategy design process.
• Responsible for on-time delivery and timely escalations/update of risks, issues, status and exemptions to leadership.
• Conduct functional testing on UI, API components with industry recognized tools & frameworks I.e., Selenium, Testfully, Rest Assured...etc.
• Conduct Non-functional testing (Performance, Security, Accessibility...etc.) with industry recognized tools.
• Create an automation culture within the team and automate repeatable processes to speed up the testing activities while improving the quality and efficiency.
• Contribute and assist in Shift-left testing for faster and efficient releases.
• Design & Automate tests aligned with the standards and best practices.
• Leverage automation to optimize the regression test suite and support the team to achieve in-sprint test automation goals.
• Establish a CI/CD setup using automated tools and work closely with DevOps teams to optimize to deliver better ROI.
• Effective communication with the team, leadership, internal and external customers covering all aspects of team needs.
• Awareness of agile development practice and QA activities in the organization.
• Learn and adopt modern technologies with a focus on improving the product.

Senior Engineer – Software Quality Engineering

Growth Marketing

• Contribute to the development and implementation of divisional and enterprise strategies, including market analysis, business case support, and performance tracking.
• Translate strategic goals into actionable plans with clear milestones and measurable impact, supporting team and leadership priorities.
• Partner with business leaders to define priorities and support capability development initiatives.
• Provide high-quality analyses and recommendations that inform strategic decision-making.
• Support M&A activities, including research, analysis, and due diligence.
• Participate in cross-functional programs and initiatives to deliver impactful outcomes.
• Support the implementation of strategic operating rhythms (e.g., OKRs, quarterly reviews, dashboards) to ensure progress and accountability.
• Continuously refine processes and analytical approaches to improve execution effectiveness.
• Assist in commercial strategy, partnership evaluation, and deal structuring, including financial modeling and value proposition development.
• Contribute to go-to-market strategies and customer-centric narratives that position the organization for competitive advantage.
• Operate effectively through ambiguity and change, collaborating across diverse teams.
• Communicate complex ideas with clarity to senior audiences through persuasive storytelling and presentation materials.
• Build relationships across business units to support coherence and execution discipline.
• Prepare stakeholder-facing reports (including decks and memos) to keep central teams informed on critical projects.

Growth & Strategy Manager – Contractual

Customer Support

• Responding to customer inquiries via chat and email: Answering questions, providing information, and addressing concerns related to their purchases.
• Escalating to internal departments or external clients as needed based on customer's query
• Troubleshooting technical issues: Resolving customer problems and escalating complex issues to higher levels of support when needed
• Providing product or service assistance: Helping customers navigate products or services, train users on how to redeem a voucher/study material, etc.
• Documenting customer interactions: Recording the nature of inquiries, solutions provided, and any follow-up actions via case notes
• Communicating professionally: Maintaining a high level of professionalism and customer service etiquette in all interactions
• Following up with help tickets: Communicating with customers via email to follow up with help tickets