Associate, Customer Service

Pearson VUE

Advanced Associate in Customer Service assisting with client support and operational aspects of testing programs. Responsible for escalation calls and client management in a hybrid team environment.

Posted 7/9/2026full-timeNoida • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Level 2 and Level 3 Escalation calls
Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
Prepare client reports
Act as an escalation point for service-related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Maintaining the SLA for different LOBs
Reports
Client Management
Events handling

Requirements

What you’ll need

Required Education- Bachelor’s degree
4-5 years’ experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 call support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shift.
Experience in providing application support
Familiar with MS Office
Experienced in collating reports

Benefits

Comp & perks

Open to working in Night shifts and 24*7 environment.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Escalation ManagementOperational TroubleshootingDatabase ManagementReport CollationTraining and Monitoring

Soft Skills

Confident CommunicatorFluid Communication

Certifications

Bachelor's Degree