Customer Support

• Handle inbound calls professionally, accurately, consistently, and efficiently
• Work to problem solve issues that are called in or assigned, until the issue is resolved
• Transfer inbound calls to the appropriate staff when applicable
• Work with IssueAware tickets (those assigned and those created), Salesforce, and other programs as needed to track and resolve issues
• Develop and maintain an in-depth expertise in Connexus, Pearson Connexus, third party resources, and school year cycle tasks to support teachers and school staff
• Complete various projects such as meeting presentations or customer service training reviews as defined by Leadership
• Work collaboratively as a member of the Customer Support team, with schools and other corporate departments such as Instructional Program Development, Connexus Management, Software Development, and Operations Departments

Customer Service Analyst

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative