Account Solutions Manager - North Florida
Great Minds
Customer Success Account Manager
Peaksware Holdings, LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $23 - $39 per hour
Job Level
JuniorMid-Level
About the role
- Leverage proactive outreach and Customer Success playbooks to develop and maintain relationships with existing customers to drive renewal and expansion opportunities.
- Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory.
- Respond to inbound communications in a timely fashion and, in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts.
- Anticipate consumer needs and behavior and attempt to defuse difficult situations by staying on top of accounts and serving as the main point of contact for clients.
- Grow assigned book of business by proactively servicing customers' needs, using data and critical thinking to identify opportunities for deeper and broader adoption of products.
- Meet or exceed a quota of renewals and expansions.
- Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Zendesk Sell.
- Negotiate contracts and pricing with current customers as part of the expansion motion and provide updated information about new or improved products to make upsells.
- Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally.
- In coordination with Implementation and Support, conduct demos of the product to illustrate solutions and drive retention and expansion.
- Collaborate among direct team members and across the brand to contribute to a Community of Best Practices and execute on large scale campaigns as directed by the Senior Manager, Customer Success.
- Report to the Senior Manager, Customer Success and work closely with the Account Management, Implementation, and Support teams.
Requirements
- 2-4 years of experience in account management, customer success, or sales in the SaaS space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas.
- Prior experience in the fitness SaaS industry or as an endurance athlete, strength trainer and/or fitness educator.
- Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations.
- Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs.
- Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities.
- Proficiency in CRM systems (such as Zendesk Sell) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities.
- Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients.
- Ability to collaborate across departments, especially with sales, implementation, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging.
- Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner.
- Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company.
- Desired: Familiarity with TrainingPeaks and/or other widely used fitness platforms.
- Degrees are not required and the company values all forms of continued education including four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more.
