Peaksware Holdings, LLC

Android Engineer

• Move fast and learn faster. Ship and iterate quickly by deploying changes that allow us to learn from real user behavior. Leverage event tracking and data insights to guide smart, high-impact decisions.
• Build features users love. Develop new functionality and squash bugs to continually improve our website and app. You’ll help deliver a seamless, reliable, and delightful experience to our users.
• Manage releases by shipping to the Google Play Store, closely monitoring app performance with tools like Crashlytics.
• Collaborate to create exceptional experiences. Partner closely with Product Managers, UX/UI Designers, and QA to bring thoughtful, intuitive solutions to life.
• Shape the future of our platform. Work with fellow engineers to evolve our architecture, introduce scalable patterns, and bring in tools and processes that raise the bar on quality and efficiency.
• Stay flexible and contribute where it counts. We’re a team that values adaptability—whether it’s jumping into a new challenge or lending a hand across the stack, your impact will be felt.
• Drive growth through experimentation. Design and implement A/B tests that optimize the user journey and uncover what truly drives engagement. Your work will directly impact how users experience our products.

Senior Android Engineer

Marketing

• Collaborate with the marketing teams to develop and execute marketing technology strategies aligned with business objectives.
• Architect, implement, and maintain multi-touch attribution (MTA) models and data pipelines that connect ad platform spend and performance data with internal business metrics.
• Manage the end-to-end Marketing systems and processes that unlock the execution of the marketing strategies.
• Ensure the integrity of frontend data collection and backend data ingestion to allow marketing and data analytics teams to generate timely and actionable insights.
• Collect, analyze, and interpret marketing data to generate timely and actionable insights.
• Provide technical recommendations on stack capabilities, tool connections, and API integrations to optimize marketing strategies and tactics.
• Utilize data management tools and techniques to segment audiences, track campaign performance, and measure marketing ROI.
• Own the implementation of server-side tracking and ad platform Conversions APIs (CAPI) to combat signal loss and ensure accurate downstream attribution.
• Collaborate with the broader data analytics team to ensure data integrity, accuracy, and clean identity resolution across disparate data sources.
• Identify and evaluate emerging marketing technologies, tools, and trends to enhance marketing effectiveness.
• Coordinate with web and mobile developers to implement effective landing pages, forms, and tracking mechanisms.
• Train marketing teams on the effective use of marketing technologies and platforms. Provide ongoing support, troubleshooting, and guidance to ensure optimal utilization of marketing tools.
• Ensure compliance with global data privacy laws (GDPR, CCPA) by using cookie consent frameworks (OneTrust) to programmatically block or allow script firing based on user preferences.

Senior Marketing Technologist

Customer Support

• Receive inbound emails, and/or chats from customers to answer questions and resolve technical issues for our products and accurately record customer interactions within the ZenDesk environment.
• Support processing refunds and answering accounting-related questions using internal platforms, including, but not limited to, Zuora’s Braintree and UserVoice.
• Contribute to the knowledge base by creating and maintaining articles that effectively resolve customer questions and technical issues.
• Engage the customer to suggest the use of additional products when applicable.
• Collaborate cross-functionally within the team and across departments to achieve customer satisfaction goals.
• Influence the customer experience by providing feedback on the voice of the customer.
• Encourage and assist in the adoption of the ecosystem of products and features where appropriate.
• Partner with Marketing, Sales, Product, UX, and Engineering to provide exceptional service for customers.
• Submit and manage product issues and bugs to Product and/or Engineering as appropriate.
• Contribute to our customer-first approach by being open to assisting clients outside of regular business hours, which may include working occasional evenings and weekends.
• Assist in editing and updating technical and FAQ documentation.

Customer Support Representative

Events

• The Marketing Coordinator is responsible for managing and executing marketing efforts and brand initiatives that will help broaden the base of paying users.
• This includes digital media campaigns, partner marketing programs, Endurance Coaching Summit communication, and ambassador program communication.
• As Marketing Coordinator, you will be responsible for the organization and logistics of events for Music Brands (Alfred Music and MakeMusic), which can include conferences, digital events, and reading sessions, amongst other types of events.
• You will develop and maintain positive working relationships with clinicians, dealers, and event organizers.
• Ability to conduct post-event analysis and reporting, in conjunction with Marketing Events Specialist and Manager, Events.
• Regular professional interaction with colleagues, vendors, partners and customers.

Marketing Coordinator – Events

Social Media Manager

• Work closely with the marketing leads and other key stakeholders to create social media campaigns that support our Brand, Growth, and Product marketing strategies.
• Source and create original, topical, on-brand content from industry leaders, partners, influencers, and existing in-house content sources.
• Generate creative scripting and storyboarding to produce high-value content.
• Create compelling visuals, video, audio, copy and other platform-native content, including capture and editing.
• Demonstrate mastery of the TrainHeroic voice, tone, and visual style by ensuring all social media content adheres to brand guidelines.
• Identify opportunities to engage and work with social media influencers, build influencer marketing strategies and campaigns, and collaborate with influencers to activate their networks.
• Manage our content calendar and post to social channels daily.
• Track and analyze social media and advocacy analytics, and utilize the data to gain insights and positively affect future outcomes.
• Stay up to date on changes, trends, and best practices across social media platforms.
• Identify opportunities to engage with potential customers.
• Drive organic engagement and traffic to our marketing website.
• Create and manage a community of super users through tools like Broadcast Channels, ManyChat and Close Friends lists.
• Monitor all social channels and respond appropriately to customer feedback.
• Work with internal stakeholders to identify coaches and athletes for testimonials and/or case studies.
• Actively look for opportunities for photo or video shoots to fill the content library with non-stock assets.
• Manage and organize a robust digital content/asset library using a digital asset management (DAM) system.
• Seek opportunities to create user-generated content (UGC) with existing customers and influencers.
• Work closely with other members of the marketing team to bring stories and experiences to life.
• Coach and mentor junior team members who are actively involved in social media as part of their role.