Lead Clinical Specialist, CRM
Abbott
Sales Associate II, Partner Success
ESA - Electronic Security Association
full-time
Posted on:
Location: Kentucky, New York, North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary support for Outside Sales Representatives, addressing high-level customer inquiries and assisting in account management to maximize revenue and gross margin.
- Prepare and manage quotes, proposals, and business reviews to support the sales process.
- Conduct customer research to identify opportunities for deeper engagement and account growth (cross sell, margin expansion, revenue growth).
- Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
- Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Cultivate strong relationships with existing customers and suppliers to drive satisfaction, loyalty, and retention.
- Partner closely with sales reps, sales engineers, and store teams to deliver a seamless customer experience and coordinate partner meetings.
Requirements
- 3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
- Familiarity with Salesforce or similar CRM platforms.
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
- Technical sales in the Pro AV industry a plus.
- Experience working with a distributor-based sales model a plus.
- Exceptional organizational and multitasking abilities to manage diverse responsibilities.
- Strong analytical skills to interpret sales data and generate actionable insights.
- Excellent written and verbal communication skills for engaging with customers and internal teams.
- Customer-focused mindset with a commitment to delivering high levels of satisfaction.
- Collaborative team player who thrives in a dynamic, fast-paced environment.
- Detail-oriented and proactive in managing tasks and resolving issues.
