PCCW

Analyst

• Design and implement multiple sub-systems for an in-house developed AI-integrated platform across various business domains.
• Oversee the development of secure, scalable, and AI-enhanced solutions using Python, NodeJS and React.
• Leverage prompt engineering and vibe coding for innovative development practices.
• Manage cross-functional teams and offshore team to deliver cutting-edge, AI-driven solutions while aligning with business goals and compliance standards.
• Implement secure SDLC practices with AI, including threat modelling, secure coding, and vulnerability management, to ensure system integrity.
• Take a hands-on approach to project delivery, providing technical guidance and contributing to solutions to meet project goals, including hands-on coding and review.

System Analyst

Account Executive

• 透過電話聯絡現有客戶跟進續約服務
• 推廣其他產品及服務，如CSL., 1O1O, 網上行, nowTV及家居電話等
• 跟從規定及程序處理工作
• 遵從公司政策程序，適時跟進及完成每個工作並致力提供良好客戶服務

Senior Sales Executive

IT Support

• Provide administration support to internal audit department and the team
• Help managing resources plans for the internal audit department
• Assist in documentation and knowledge management for the department, ensuring files and reports are complete and accurate
• Support the preparation of reports and presentation slides
• Manage meeting schedule, prepare minutes and assist in different projects and presentation
• Perform ad-hoc tasks as assigned

Audit Support Administrator

Manager

• Oversee operations and maintenance of mission‑critical facilities within the Facilities Management Department
• Provide strategic direction and operational leadership across assigned facilities
• Identify and analyze critical facility issues, develop maintenance and repair strategies
• Manage operating expenses and ensure alignment with approved budgets
• Lead operations teams in executing preventive and corrective maintenance programmes
• Ensure reliable service delivery and compliance with SLAs and KPIs
• Support both internal and external customers with high service quality standards

Senior Facilities Manager – Building Services

Customer Support

• Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
• Work closely with internal and external parties to ensure timely and professional service to customers
• Handle and resolve the problem cases independently
• Perform any ad hoc tasks as assigned

Customer Services Officer

• 通過多種渠道 ( 電話、電子郵件、實時聊天)以及時的方式解答一般查詢和投訴,提升客戶的整體滿意度
• 為電子平台及手機 APP 用戶提供協助及指導
• 遵守所有監控和服務規定,確保熱線運作順暢

Senior Customer Service Executive

Operations

• A team leader acting as a mentor in device operations drives performance by coaching, guiding, and supporting team members to resolve technical or procedural issues.
• The incumbent works under the Device Operations Manager, tracking performance, facilitating training, fostering a positive work environment, and improving operational efficiency.
• Stock replenishment is the strategic process of reordering and restocking products to maintain optimal inventory levels, preventing stockouts, and meets sales demand.
• It involves analyzing sales data to set reorder points and moving goods from storage to retail locations.
• New project engagement facilitates user requirements by defining "what" must be delivered to solve system or operational issues, ensuring stakeholder agreement and project success.
• A Business Unit (BU) Anchor acting as a user representative reviews operation issues by analyzing system enhancements, refining process flows, and validating reporting accuracy to improve efficiency.

Senior Device Operations Executive

• 處理客人有關使用智能裝置、流動裝置、流動寬頻和其他電腦設備的查詢,並提供建議
• 負責一般銷售及顧客服務工作
• 協助監察貨存
• 有耐心並有效處理客人的疑問

Insource Device Sales Representative

Communications

• Plan and implement marketing communication campaigns and activities to promote brandings, products, and services;
• Collaborate with internal and external parties to create compelling content for various marketing channels, including social media, eDM, website content, and advertising materials;
• Work with creative and media agencies to implement digital marketing campaigns including creative development, SEM strategies, programmatic and network buys;
• Drive traffic and acquire users through digital marketing strategies including SEM, Display Networks ads, Programmatic Ads, Paid Social, SEO, etc.
• Track, analyze, and evaluate the ad and website performance and the effectiveness of advertising campaigns for different brands to provide insight for performance optimization;
• Prepare review reports and strategy proposals for presentations to Management levels;
• Research on industry and competitor practices and propose implementation plan to the business;
• Keep up with digital trends, best practices, and emerging platforms to improve marketing efficiency.
• Proactively develop creative and ad-hoc content ideas across digital channels to enhance brand engagement and communication.

Marketing Communications Manager

• Review the data governance and management framework and update it as required
• Design, oversee and improve privacy management programme controls
• Review processes/procedures, ensure the data governance and management framework is followed, and assess adequacy of data privacy controls
• Conduct sample checking on data privacy controls to ensure they are effective
• Recommend how to strengthen data privacy controls
• Conduct review of the data privacy-related documents
• Perform data classifications based on data definitions in data dictionaries
• Review business justifications for data retention periods, and ensure data housekeeping is in place
• Conduct data privacy risk assessment and propose mitigations
• Perform privacy impact assessment on change requests and implement the required changes
• Support reporting and management of data privacy incidents
• Incorporate lessons learned from data breach incident to enhance data privacy controls
• Collaborate with auditors to complete privacy impact assessment and privacy compliance audit
• Assist in Privacy Commissioner’s investigation and/or inspection

Data Privacy Analyst

Engineer

• Responsible for the operation of audio equipment, sound recording and mixing, fold-back system during live and recording productions
• Knowledge in setup and operation of outdoor broadcast event

Junior Audio Engineer

Business Development Rep

• Solicit new clients, establishing and maintaining good client relationship
• Media planning, proposal development, event management, production follow-up, and provision of professional account services
• Work with internal parties and external vendors to ensure smooth coordination and execution of advertising activities and projects

Business Development Manager

• 提供優質的客戶服務,解答客戶的查詢
• 協助客戶填寫強積金( MPF )入職表格,確保填寫正確無誤
• 處理一般查詢,提供相關資訊以協助客戶
• 控制中心的人流,確保客戶在等候區的秩序
• 其他由上級指派的相關工作

Part-Time Customer Service Officer

Senior Customer Services Officer

Machine Learning Engineer

• Create scalable machine learning models to support a variety of product, user, and business use cases.
• Adapt end-to-end analytics workflows: identify, collect, clean, and process data, build predictive models, and present actionable insights.
• Implement CI/CD practices to ensure model reproducibility, traceability, and scalability.
• Improve ML observability, model evaluations, monitoring, and debugging tools to ensure reliability of deployed models.
• Collaborate with team members and cross-functional partners to operationalize models and integrate them seamlessly into production workflows.
• Translate ambiguous business problems into measurable ML solutions.
• Serve as a key thought partner for stakeholders regarding machine learning algorithms, system architectures, and best practices.