PCCW

Accounting Manager

• Perform accounting functions mainly focus on account payable
• Support daily accounting duty, data entry, documentation and prepare invoice
• Assist in month end closing, prepare journal entries and reconcile account balance
• Provide support in ad hoc projects and assignments

Accounting Officer

Customer Support

• Provide technical support via phone and email to address query/incident reported from users
• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
• Monitor and maintain service quality in accordance to Service Level Agreement

Customer Service Executive

Operations

• Develop and implement strategic plans for roaming and voice billing operations.
• Lead a high-performing team, fostering a culture of excellence, innovation, and accountability.
• Oversee all aspects of roaming or voice billing processes, ensuring accuracy and efficiency.
• Manage credit risk and mitigate frauds.
• Implement best practices and technology solutions to enhance billing operations.
• Manage settlement agreements with vendors, handle & resolve disputes.
• Support cross-BU and network interconnect billings and settlement.
• Manage settlement operations and processes, initiate continuous improvement to streamline operations and optimize cost savings.
• Monitor financial performance and analyze billing data to identify trends and opportunities for improvement.
• Collaborate with finance teams to ensure accurate forecasting and budgeting.
• Work closely with internal departments (e.g., sales, Legal, Finance & IT) to align billing processes with AR and P& L targets.
• Build strong relationships with external partners and vendors to enhance cooperation and compliance.
• Ensure compliance with industry regulations and standards related to billing and settlement processes.
• Stay updated on industry trends and regulatory changes affecting roaming and voice services.

Assistant Vice President – Roaming Operations

Engineer

• Assist in the execution and management of preventive and corrective maintenance work, minor addition and alternation work in building facilities, focusing on electrical systems
• Conduct fault investigations, oversee the tendering process, perform feasibility studies, prepare specifications and reports, monitor site work progress, develop maintenance plans, and liaise with end users
• Supervise contractors and in-house technicians to ensure best value and service delivery in accordance with agreed SLA and KPI
• Attend emergency call out service if necessary

Building Services Engineer

Manager

• Oversee end-to-end scheme payment operations to ensure accuracy, compliance, and timely processing
• Lead and supervise the team in executing scheme-related transactions in accordance with regulatory and internal requirements
• Collaborate with internal stakeholders to enhance process efficiency and strengthen control measures
• Support audits, compliance reviews, and regulatory reporting
• Drive continuous improvement initiatives in workflow, control frameworks, and service quality

• Assist engineers in performing design, planning, implementation and operations for outdoor radio networks
• Install and configure radio and transmission equipment, including radio equipment installation and commissioning
• Prepare survey reports, technical proposals, drawings and related documents
• Coordinate logistics for transporting and deploying mobile units to designated locations
• Collaborate with RF engineers, subcontractors and vendors to ensure timely and quality delivery

Assistant Engineer

Analytics Engineer

• Seek a skilled and detail-oriented Data pipelines and Analytics Engineer to join Data Warehouse Team.
• Liaise with different parties to support troubleshooting and problem solving of all Business Intelligence/Data warehouse related issues and improvement area of ETL pipelines and data warehouse architecture.
• Translate Data Pipeline and Analytics requirements into analytics model and data pipeline design.
• Guide and direct the design by working closely with a range of stakeholders including the rest of the architecture team, external developers, data consumers, data providers, and internal/external business users.
• Contribute to use case development, e.g. workshop to gather and validate business requirements.
• Align expectations from different stakeholders to streamline, expedite and solve any complaints and queries from clients.
• Experience of Project Management and Business Transformation in Financial and Insurance Industries is an advantage.
• Model and design the ETL pipeline data structure, storage, integration, integrity check and reconciliation.
• Standardize all exception control and ensure good traceability during trouble shooting.
• Document and write technical specifications for the function and non-functional requirements of the solution.
• Design data model/platform allowing managed growth of the data model to minimize risk and cost of change for a large-scale data platform.
• Analyze new data sources with structured Data Quality Evaluation approach and work with stakeholders to understand the impact of integrating new data into existing pipelines and models.
• Bridge the gap between business requirements and ETL logic by troubleshooting data discrepancies and implementing scalable solutions.

Senior Data Analytics Engineer

Chief Marketing Officer

• Plan and implement marketing communication campaigns and activities to promote brandings, products and services.
• Collaborate with internal and external parties to create compelling content for various marketing channels, including social media, eDM, website content and advertising materials.
• Work with creative and media agencies to implement digital marketing campaigns including creative development, SEM strategies, programmatic and network buys.
• Drive traffic and acquire users through digital marketing strategies including SEM, Display Networks ads, Programmatic Ads, Paid Social, SEO, etc.
• Track, analyze and evaluate the ad and website performance and the effectiveness of advertising campaigns for different brands to provide insight for performance optimization.
• Prepare review reports and strategy proposals for presentations to Management levels.
• Research on industry and competitor practices and propose implementation plan to the business.
• Keep up with digital trends, best practices and emerging platforms to improve marketing efficiency.
• Proactively develop creative and ad-hoc content ideas across digital channels to enhance brand engagement and communication.

Senior Marketing Executive

• Handle customers’ enquiries via telephone and emails for an art district
• Introduce Cultural District facilities
• Perform shift duties within 09:00 – 21:00 including weekends and public holidays

• Develop and implement strategies to grow the profit of the company's entertainment business, including partnership, external job, and other revenue streams.
• Identify and pursue new business opportunities that align with the company's goals and objectives.
• Negotiate and manage relationship with other companies and event partners to expand the company's reach and revenue streams.
• Collaborate with cross-functional teams, including event, finance, and legal, to ensure business objectives are met.
• Manage budgets and financial forecasting for artiste business.

Artiste Management Manager

Account Executive

• 專業推介公司各種產品及服務,包括csl. / 1O1O 流動通話、流動數據、Netvigator 網上行、nowTV以及智能家居服務,以達成銷售目標並滿足顧客需要
• 致力為客人提供最佳顧客體驗,關懷每位客人,達到服務準則
• 提供個人化的增值服務和應用程式的方案

Sales Executive

Security Operations

• Handling security incidents in line with policies and processes
• Triage reported security events
• Investigate potential incidents and perform forensic analysis
• Collaborate with other departments on actions needed to respond to the incident
• Collecting, utilizing and distributing threat Intelligence
• Participate in side projects related to the SOC function
• Communicate with team members on the new policies/procedures related with SOC operations.
• Lead and manage team members to deliver timely incident handling, progress reports, and operational requests for overall security services.
• Provide on-the-spot technical advice and instructions to resolve security incidents promptly.
• Minimize the impact of incidents through proper escalation.

Senior SOC Analyst

• Resolve customer enquiries related to eMPF from various channels.
• Conduct thorough investigations into customer enquiries received via calls, emails, and other communication channels.
• Ensure all issues are resolved promptly and satisfactorily.
• Provide guidance and support to ensure the high performance of team members.
• Maintain compliance with all service level agreement for customer enquiries across various platforms.
• Implement and manage processes to ensure timely resolution of all issues.
• Work closely with the operations and support teams to refine and enhance enquiry-handling procedures.
• Foster a collaborative environment to ensure smooth and efficient operations.
• Regularly analyze enquiry trends and prepare reports for management to develop an improvement plan.

Manager, Enquiry Management

Consultant

• Install, maintain, and repair broadband lines and routers
• Troubleshoot and resolve broadband line and router issues
• Identify upsell opportunity and upsell additional products and services to customers
• Take shift duty and ad hoc tasks as assigned
• Work independently and as part of a team
• Stay up-to-date on the latest broadband and Wi-Fi technologies
• Able to work effectively with customers and colleagues in difficult and stressful situations
• Demonstrate teamwork, motivation, and a results-driven mindset

Technical Consultant

Marketing

• Develop and implement marketing initiatives to enhance customer engagement with Now TV services, driving content awareness, viewership, and adoption of service features.
• Lead and oversee content promotion campaigns to strengthen Now TV’s content proposition across diverse genres, including in-base tune-in programs, on-air promotion, social media engagement, on-ground events and vertical sports community build-up.
• Drive launch promotion campaigns for new content pillars, ensuring maximum visibility and customer acquisition.
• Collaborate closely with Content, Product, and Design teams as a key stakeholder to review and optimize the user experience of the Now TV interface.
• Manage and nurture relationships with content partners of 130+ sports & entertainment channels to ensure alignment and maximize promotional opportunities.
• Act as marketing lead in partnership with Marcom and Branding teams to strengthen Now TV’s brand positioning and drive brand-building initiatives.

Accounting Officer

Customer Service Executive

Assistant Vice President – Roaming Operations

Building Services Engineer

Manager

Assistant Engineer

Senior Data Analytics Engineer

Senior Marketing Executive

Customer Service Executive

Artiste Management Manager

Sales Executive

Senior SOC Analyst

Manager, Enquiry Management

Technical Consultant

Assistant Vice President – Entertainment Marketing