PCCW

Senior Customer Services Officer

PCCW

full-time

Posted on:

Location Type: Office

Location: Hong Kong • Hong Kong

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Job Level

Senior

About the role

  • Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
  • Work closely with internal and external parties to ensure timely and professional service to customers
  • Handle and resolve the problem cases independently
  • Perform any ad hoc tasks as assigned

Requirements

  • HKCEE / DSE or above in any disciplines
  • IIQE Paper 1 & 3 required
  • Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
  • Shift duty is required
Benefits
  • Performance bonus
  • Medical and dental insurance coverage
  • Structured training programme
  • Clear and excellent career path
  • Birthday Leave
  • Staff Discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingcommunicationprofessionalismindependencecollaboration
Certifications
HKCEEDSEIIQE Paper 1IIQE Paper 3