Payscale

Product Marketing

• Shape and evangelize the strategic narrative for your product or solution area
• Build frameworks for scalable messaging development that enable other PMMs and cross-functional teams to align on differentiated value propositions, proof points, and market readiness
• Leverage AI tools to design scalable, repeatable intelligence workflows
• Lead cross-functional customer segmentation and persona evolution
• Own end-to-end GTM strategy for your product area
• Translate complex capabilities into clear, compelling stories that influence revenue strategy, pricing and packaging, and customer lifecycle programs
• Anticipate shifts in the market landscape and proactively recommend messaging, GTM, or product adaptations
• Build trust and alignment across functions by fostering open communication
• Mentor and uplift others across the marketing and product orgs

Senior Product Marketing Manager

Security Operations

• Direct, manage, and lead the security engineering and security operations team members; own hiring, onboarding, performance reviews, and career development plans aligned to Payscale’s Information Security Career Ladder
• Set strategy and quarterly/annual objectives for both functions and translate them into a prioritized, measurable roadmap; hold regular 1:1s and team connects to maintain a high-performance, feedback-rich culture
• Mentor engineers and analysts at all career levels, providing task-based directives, technical coaching, and growth-oriented feedback
• Own the on-call rotation and after-hours escalation path across both functions, ensuring coverage for time-sensitive detection and response
• Serve as a working leader — remaining hands-on in engineering, architecture, and incident response rather than leading solely through delegation
• Own the design, implementation, and continuous hardening of security controls across corporate, cloud, and hosting environments
• Build and maintain security automation and integrations — SOAR, detection-as-code, and infrastructure-as-code guardrails — to scale coverage without adding headcount
• Engineer and operate the security tooling stack (EDR/XDR, SIEM, identity protection, DLP/CASB, vulnerability scanning), ensuring platforms are well-integrated and meet architectural standards
• Partner with Engineering and Infrastructure to embed “secure by design” into CI/CD, cloud architecture, and product development
• Drive adoption of a zero-trust methodology across identity, endpoint, network, and application layers
• Lead security engineering for enterprise AI and agentic tooling adoption, building controls and guardrails for safe internal use
• Drive the threat detection and incident response capability: detection engineering, playbook development, tabletop exercises, and continuous improvement of MTTA/MTTR metrics
• Lead or oversee incident response events as the designated incident manager for significant or multi-team incidents, running incident command end-to-end
• Own the MDR relationship, holding the provider accountable to SLAs, coverage, and response outcomes
• Extend detection and response to secure enterprise AI and agentic tooling adoption
• Own the vulnerability and exposure management function across all corporate and hosting environments, coordinating cross-functionally on mitigation and remediation with clear SLAs
• Expand security monitoring, visibility, and coverage using existing platforms and open-source tooling
• Own the security engineering and operations portion of the Information Security program roadmap, delivering operational metrics, risk-posture data, and capacity analysis
• Establish and report security KPIs to technology and executive leadership on a regular cadence
• Collaborate with the GRC team on ISO 27001 and SOC 2 evidence, control effectiveness, and audit readiness as it relates to security engineering and operations
• Lead technical evaluations of emerging security vendors and technologies; provide buy/build/partner recommendations to technology management
• Represent security engineering and operations in cross-functional product, engineering, and infrastructure initiatives, ensuring security requirements are incorporated by design

Director, Security Engineering – Operations

Customer Success Manager

• Act as part of the Digital Customer Success team to support PayScale's largest and highest volume customer base (our SMB and Mid-Market customers).
• Work when post-sale through renewal to drive product adoption and value realization. Partner closely with all other post-sales customer experience teams (onboarding, support, and renewal managers) to ensure customer is getting value from Payscale products.
• Act as a product and a compensation expert for our customers, providing best practices to ensure customer loyalty.
• Respond to high volume of inbound customer requests to help better utilize their account and subscription.
• In this role, you will be working with customers via email and Zoom calls.
• Leverage Gainsight technology to set follow up tasks and manage next steps.
• Meet internally to act as 'voice of the customer' with our Product, Support, and other teams across the business.
• This role does not handle a dedicated book of business, but instead works within a team serving our Digital Customers.

Digital Customer Success Manager

Account Manager

• Lead a team of Mid Market Account Managers, holding each individual accountable for exceeding their individual monthly/quarter and annual expansion quotas
• Drive upsell and cross-sell ARR across the Mid Market segment
• Hold weekly 1-1s to review activity, achievements, and attitude of your team
• Present an accurate forecast to the extended revenue leadership team, including your peers, marketing, finance, and legal leadership
• Prepare pipeline reviews with your team
• Coach AMs on account mapping, territory planning, campaign optimization, and prioritization
• Coach AMs on deal-specific strategy, including product positioning, pricing, and negotiation of T&Cs
• Stay current on industry trends and maintain a high-level knowledge of competitors' product offerings
• Meet with the Demand Generation team to review campaign effectiveness and key KPIs
• Work cross functionally with our Customer Success team to gain deeper understanding of client adoption and engagement as well as overall client health.
• Work with our legal, finance, and deal desk operations teams to structure amendments and deal terms that are consistent with accounting and auditing rules
• Meet and exceed all monthly, quarterly, and annual sales quotas
• Ensure proper customer satisfaction scores and align with retention strategies of the business

Manager, Account Management – Mid Market

Sales

• Lead and guide a team of direct sales representatives to meet and exceed sales targets and objectives.
• Develop sales strategies, set goals, analyze data, and monitor KPI performance to drive growth.
• Collaborate cross-functionally with marketing and sales development to execute revenue campaigns
• Collaborate cross-functionally with RevOps to monitor and manage KPI reporting
• Run a monthly performance management cadence
• Lead your team on proactive outbound sales and lead-qualification
• Partner with your reps on customer sales cycles, presentations, and engagements
• Responsible for the career and skill development of your team

Manager, Sales – Mid-Market

Manager

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
• Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
• Address and resolve customer concerns related to renewals, focusing on customer retention.
• Collaborate with account teams to prepare customer-specific renewal or termination documentation.
• Validate and update customer contact information and secure necessary signatures.
• Maintain detailed records of all renewal activities and relevant documentation.
• Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Enterprise Renewals Manager

• Create, drive, and execute on revenue upsell opportunities within a specified book of business
• Partner with Renewals Managers to scope renewals for growth and execute a timely and strategic renewals process within your book of business
• Own the responsibility of all commercial activity within your given book of business
• Generate business opportunities through SDR partnerships, CSM Partnerships, RM Partnerships, professional networking, client account blue printing, customer MQLs, etc.
• Drive brand awareness, TSO campaigns, and lead generation
• Meet and exceed all monthly, quarterly, and annual sales quotas from the first quarter in seat
• Own the sales cycle - from lead generation to closure
• Collaborate with the Customer Success Team to gain deep understanding of client adoption and engagement
• Develop and deliver on a territory business plan working closely with sales leadership and internal partners
• Maintain account and pipeline opportunity forecasting within Salesforce.com
• Proactively manage a book of business and own meeting/exceeding upsell goals

Account Manager I – Mid-Market

Content Marketing Manager

• Write and produce strategic content — whitepapers, guides, templates, expert briefs —that support nurture sequences and demand generation across the funnel
• Develop derivative content from cornerstone assets like proprietary research reports, making insights accessible, campaign-relevant, and tailored to different audience segments
• Weave customer evidence, third-party validation, and real-world use cases into content to strengthen credibility and resonance (case studies are owned by a separate function; your role is to incorporate and reference that evidence strategically)
• Write social copy to inform and support Payscale’s social media team’s publishing cadence on channels like LinkedIn
• Contribute weekly to the Payscale blog with an eye toward SEO, AEO, and GEO best practices
• Write and manage landing page copy for gated and ungated content assets on the Payscale website
• Partner with marketing operations and the website team to manage the publication process end-to-end
• Publish finalized content to Seismic and maintain content organization so sales and enablement teams can find and use it effectively
• Manage content projects in Asana using templates, automation, workback schedules, and structured handoffs to keep cross-functional work on track
• Help establish and refine AI-assisted workflows and governance practices that embed quality, consistency, and efficiency into everyday content production
• Contribute to shared measurement of content performance, including velocity, blog traffic, form-fills, MQLs, influenced pipeline, and brand visibility in AEO/GEO