Payscale

Account Manager

• Create, drive, and execute on revenue upsell opportunities within a specified book of business
• Partner with Renewals Managers to scope renewals for growth and execute a timely and strategic renewals process within your book of business
• Own the responsibility of all commercial activity within your given book of business
• Generate business opportunities through SDR partnerships, CSM Partnerships, RM Partnerships, professional networking, client account blue printing, customer MQLs, etc.
• Drive brand awareness, TSO campaigns, and lead generation
• Meet and exceed all monthly, quarterly, and annual sales quotas from the first quarter in seat
• Own the sales cycle - from lead generation to closure
• Collaborate with the Customer Success Team to gain deep understanding of client adoption and engagement
• Develop and deliver on a territory business plan working closely with sales leadership and internal partners
• Maintain account and pipeline opportunity forecasting within Salesforce.com
• Proactively manage a book of business and own meeting/exceeding upsell goals

Account Manager I – Mid-Market

Content Marketing Manager

• Write and produce strategic content — whitepapers, guides, templates, expert briefs —that support nurture sequences and demand generation across the funnel
• Develop derivative content from cornerstone assets like proprietary research reports, making insights accessible, campaign-relevant, and tailored to different audience segments
• Weave customer evidence, third-party validation, and real-world use cases into content to strengthen credibility and resonance (case studies are owned by a separate function; your role is to incorporate and reference that evidence strategically)
• Write social copy to inform and support Payscale’s social media team’s publishing cadence on channels like LinkedIn
• Contribute weekly to the Payscale blog with an eye toward SEO, AEO, and GEO best practices
• Write and manage landing page copy for gated and ungated content assets on the Payscale website
• Partner with marketing operations and the website team to manage the publication process end-to-end
• Publish finalized content to Seismic and maintain content organization so sales and enablement teams can find and use it effectively
• Manage content projects in Asana using templates, automation, workback schedules, and structured handoffs to keep cross-functional work on track
• Help establish and refine AI-assisted workflows and governance practices that embed quality, consistency, and efficiency into everyday content production
• Contribute to shared measurement of content performance, including velocity, blog traffic, form-fills, MQLs, influenced pipeline, and brand visibility in AEO/GEO

Solutions Engineer

• Support conversations focused on how customers price jobs, benchmark roles, manage internal equity, and respond to market movement
• Diagnose data quality issues, coverage gaps, and confidence challenges in existing compensation approaches
• Advise customers on appropriate data sets and market pricing strategies based on role scope, geography, industry, and maturity
• Explain compensation data methodology, sources, sample sizes, aging, cuts, and reliability with clarity and credibility
• Help customers interpret market ranges, percentiles, and trends to support their ideal compensation strategy
• Compare and contextualize different compensation data approaches (Payscale’s data, third party surveys, blended sources, modeled data)
• Translate compensation data into narratives that resonate with HR, Finance, and executive stakeholders
• Tie market insights to business outcomes such as attraction, retention, pay equity, and cost management
• Help customers move from reactive pricing to more proactive, data-informed compensation decisions
• Partner with Account Managers, Account Executives and our Customer facing organization to support the data side of deal strategy, technical validation, and executive discussions
• Tailor conversations to customer maturity—from foundational benchmarking to advanced market strategy
• Support customer evaluation processes with clear, defensible data positioning

Solutions Consultant, Data & Insights

Sales Development Rep

• Collaborating with full cycle Account Executives on territory planning to develop quality opportunities within assigned geographic territories or industry verticals
• Qualifying all inbound leads by acting as a consultant where we seek to understand prospects needs and address them head on
• Prospecting into accounts by employing innovative techniques and strategies for researching prospective companies and potential buyers to target with persona specific communication via email, phone, and LinkedIn
• Overcoming objections and effectively communicating Payscale’s value propositions to key decision makers such as Senior Managers and Executives regarding appropriate product offerings
• Maintaining up to date records and providing valuable market intelligence to Marketing, Sales, and Product teams in sales tools like Salesforce and Outreach
• Achieving monthly pipeline goals set by sales management
• Continuous learning through mock calls, formal training, and regular coaching and feedback

Sales Development Representative

• Directly manage the inbound and Mid-Market floater team of Sales Development Representatives
• Collaborate with Marketing and Senior Sales Directors to achieve meeting objectives
• Onboard and train new SDR’s
• Responsible for day-to-day SDR operations with focus on meeting setting, meeting completion, and daily productivity measurements
• Provide leadership and oversight of the SDR sales organization to ensure all lead generation metrics are met and/or exceeded
• Report on SDR performance to management and records of all sales activity throughout the sales cycle
• Work cross functionally with marketing to execute against campaigns, MQLs, and top of the funnel activities to drive meeting volume
• Define, implement, and manage productivity elements and measurements of SDR teams
• Leverage Salesloft to manage and build calling and emailing cadences
• Engage with other SDR leaders to identify SPIFFs, training opportunities, and role-playing engagements.
• Responsible for career pathing and skill development of the SDR team
• Lead by example, engage, embrace, and embody how a high performing outbound, lead generation, engine is required to operate in a fast-paced work environment

Sales Development Manager

Sales

• Support the design, modeling, and documentation of sales incentive compensation plans (ICPs) for roles across the GTM organization including AEs, SDRs, CSMs and Sales Management.
• Administer monthly and quarterly commission calculations; partner with Finance and Revenue Operations to ensure accuracy, timeliness, and auditability of all commission payouts.
• Maintain and audit data within the company’s incentive compensation management (ICM) platform (Spiff) and flag discrepancies for resolution.
• Produce weekly, monthly, and quarterly GTM compensation reporting — including attainment summaries, overage/accelerator analysis, and plan cost-to-revenue ratios — for Sales leadership and Finance.
• Field and resolve commission-related inquiries from sales reps and managers, escalating complex disputes per defined SLA.
• Assist in annual sales compensation plan design cycles: model plan economics, create scenario analyses, and prepare materials for plan launch and rollout.

Sales Incentive Compensation Analyst I

Technical Account Manager

• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Act as the primary point of contact for technical and compensation inquiries and escalations.
• Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work.
• Provide expert guidance on Payscale product capabilities, best practices, and effective strategies.
• Assist customers in troubleshooting and resolving technical issues promptly.
• Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions.
• Work with customers to understand custom training needs and help develop a training program.
• Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell.
• Develop and execute account plans to drive customer value and ROI from Payscale. Including being a trusted advisor on their compensation workflows and how to maximize use of Payscale to achieve their compensation goals.
• Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements.
• Partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases.
• Drive adoption of new product features through proactive training and adoption focused sessions with customers.
• Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions.
• Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities.
• Contribute to the Company Knowledge Base

• Create, drive, and execute on revenue upsell opportunities within a specified book of business
• Generate business opportunities through CDR partnerships, professional networking, client account blue printing customer MQLs, etc.
• Drive brand awareness, TSO campaigns, and lead generation
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle - from lead generation to closure
• Develop and deliver on a territory business plan working closely with sales leadership and internal partners
• Maintain account and pipeline opportunity forecasting within Salesforce
• Ensure proper customer satisfaction scores and align with retention strategies of the business
• Proactively manage a book of business and own meeting/exceeding renewal, upsell, and retention goals

Account Manager II – Mid-Market

• Collaborating with full cycle Account Executives to develop quality opportunities within enterprise organizations across the country
• Qualifying leads by acting as a consultant where we seek to understand prospects needs and address them head on
• Prospecting into accounts by employing innovative techniques and strategies for researching prospective companies and potential buyers to target with persona specific communication via email, phone, and LinkedIn
• Overcoming objections and effectively communicating Payscale’s value propositions to key decision makers such as Senior Managers and Executives regarding appropriate product offerings
• High level knowledge of product offerings
• Staying current on industry trends and maintaining high level knowledge of competitor’s product offerings
• Maintaining up to date records and providing valuable market intelligence to Marketing, Sales, and Product teams in sales tools like Salesforce and Outreach
• Achieving monthly pipeline goals set by sales management
• Continuous learning through mock calls, formal training, and regular coaching and feedback

Senior Sales Development Representative

• Collaborating with full cycle Account Executives on territory planning to develop quality opportunities within assigned geographic territories or industry verticals
• Qualifying all inbound leads by acting as a consultant where we seek to understand prospects needs and address them head on
• Prospecting into accounts by employing innovative techniques and strategies for researching prospective companies and potential buyers to target with persona specific communication via email, phone, and LinkedIn
• Overcoming objections and effectively communicating Payscale’s value propositions to key decision makers such as Senior Managers and Executives regarding appropriate product offerings
• High level knowledge of product offerings Staying current on industry trends and maintaining high level knowledge of competitor’s product offerings
• Maintaining up to date records and providing valuable market intelligence to Marketing, Sales, and Product teams in sales tools like Salesforce and Outreach
• Achieving monthly pipeline goals set by sales management
• Continuous learning through mock calls, formal training, and regular coaching and feedback

Program Manager

• Define, lead, and deliver cross-functional, company-wide strategic initiatives with executive visibility.
• Establish and evolve program governance models, ensuring structured execution, milestone tracking, and success measurement.
• Drive cross-functional collaboration, aligning business priorities, dependencies, and resources to achieve program goals.
• Serve as a strategic advisor to senior leaders, providing insights, recommendations, and risk mitigation strategies.
• Enhance operational efficiency, developing scalable processes, frameworks, and best practices for program execution.
• Develop and execute executive-level communications, crafting clear reports and presentations for senior leadership.
• Continuously refine program management methodologies, leveraging data-driven insights to improve execution and outcomes.

Senior Program Manager

Customer Success Manager

• Hire, lead, coach, and develop a high-performing team of CSMs to exceed retention, renewal-readiness, and expansion goals.
• Drive accountability through effective one-on-ones, performance management, and results-focused coaching.
• Analyze team success metrics to inform onboarding, training, and mentoring strategies.
• Foster a growth mindset, strong collaboration, and customer-first culture across the team.
• Execute and evolve Customer Success strategies that increase product adoption, utilization, and customer value.
• Ensure CSMs effectively guide customers through key lifecycle moments: onboarding, adoption milestones, value realization, and renewal readiness.
• Analyze customer health, engagement, and success metrics to continuously improve playbooks and engagement approaches.
• Partner closely with Renewals Managers and Account Managers as part of a coordinated account team to ensure alignment across value delivery, renewal execution, and expansion.
• Assist on customer calls, providing real-time coaching and distilling themes for CS, Sales, Marketing, and Product leadership.
• Use data and insights (e.g., Salesforce, Gainsight) to track performance, identify trends, and drive continuous improvement.

Manager, Customer Success

Implementation Specialist

• Build client sites per specifications on their newly signed contracts
• Own the communication process to new clients in self service implementation tracks
• Track self service implementation progress for new customers
• Lead intake calls when clients are having issues with self-service materials
• Research answers or bring in other team members to solve issues
• Provide task-based support to the implementation team.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients.

Onboarding and Implementation Specialist

• Follow up on Inbound Leads- Within 5 minutes of a lead coming into our system the inbound SDR will reach out to the prospect to qualify their needs and schedule time with an Account Executive. On average the Inbound SDR will be making 80-100 dials and sending 50-100 emails.
• Engage with Prospects: Use Outreach sequences, phone calls, personalized emails, and other methods such as LinkedIn to establish rapport, answer any questions, and move prospects forward in the sales funnel.
• Qualify Leads: Assess inbound leads based on predefined criteria to determine their suitability for sales conversations and pipeline development.
• Schedule Demos/Meetings: Book initial meetings or product demonstrations with qualified prospects for Account Executives.
• Collaborate with Sales Team: Work closely with the sales team to ensure that all qualified leads are passed along smoothly and with the appropriate context to increase conversion rates.
• Maintain CRM Updates: Accurately track all lead interactions, updates, and status changes in salesforce to ensure clear communication and reporting.
• Handle Objections: Address common objections and queries from prospects, guiding them toward the next steps in the sales process.
• Provide Feedback: Share insights and feedback with the marketing team about lead quality and effectiveness of campaigns.

Inbound Sales Development Representative

Engineer

• Respond to and resolve support requests through our ticketing system for a remote-first environment
• Troubleshoot complex issues across macOS, Windows, and escalate infrastructure-level issues as appropriate
• Analyze recurring ticket trends and implement automation or systemic fixes to reduce support volume
• Translate complex technical requirements into user-friendly solutions, documentation, and training materials
• Champion the end-user experience by proactively identifying friction points in tooling and driving improvements
• Administer Okta (or equivalent IdP) for SSO, MFA, lifecycle management (provisioning/deprovisioning), and application integrations using SAML and SCIM
• Manage user accounts, groups, and access policies in Microsoft Entra ID (Azure AD) and/or on-premises Active Directory
• Administer endpoint management for Windows, MacOS, and Linux (e.g. Intune, Kandji, Jamf, or Workspace One)
• Standardize, develop provisioning, patching, and decommissioning using automation and MDM.
• Oversee endpoint protection, encryption, and posture enforcement integrated with corporate IAM.

Account Manager I – Mid-Market

Content Marketing Manager

Solutions Consultant, Data & Insights

Sales Development Representative

Sales Development Manager

Sales Incentive Compensation Analyst I

Technical Account Manager

Account Manager II – Mid-Market

Senior Sales Development Representative

Sales Development Representative

Senior Program Manager

Manager, Customer Success

Onboarding and Implementation Specialist

Inbound Sales Development Representative

Workplace Technology Engineer