Payscale

Manager

• Build and lead a Customer Center of Excellence function that creates scalable, repeatable programs to improve customer outcomes across onboarding, adoption, value realization, and renewal readiness.
• Design and operationalize best practices, playbooks, frameworks, and customer programs that can be leveraged across Customer Success, Services, Support, and related post-sales teams.
• Identify opportunities to improve consistency, efficiency, and effectiveness across the customer lifecycle through standardized motions, tools, and program governance.
• Partner with post-sales leaders to translate business priorities into scalable customer programs and interventions.
• Establish mechanisms to test, refine, and scale new customer motions, including pilots and program rollouts.
• Use customer insights, performance metrics, and business outcomes to prioritize COE initiatives and continuously improve impact.
• Own the Customer Education strategy, including the vision, roadmap, and operating model for customer learning and enablement.
• Lead development of educational programs and assets such as onboarding content, webinars, self-service learning, certifications, guided learning journeys, and in-product or digital education experiences.
• Ensure education offerings help customers drive adoption, improve proficiency, and unlock measurable value from the platform.
• Partner closely with Product, Marketing, Customer Success, Support, and Services to align education content to customer needs, product launches, and strategic priorities.
• Evaluate and improve the effectiveness of education programs through engagement, completion, adoption, and business outcome metrics.

Senior Manager, Customer Education, Center of Excellence

Analyst

• Creating and updating Quotes in Salesforce CPQ according to the Revenue and Customer Success Approval Matrix.
• Processing requests via email and Salesforce queues to update language, formatting and/or Order details on an Order Form within SLAs.
• Coordinating with Finance or Legal to approve non-standard requests and then set up CPQ and Salesforce accordingly in order to execute.
• Reviewing, compiling and sending clean copies of contracts for signature via DocuSign.

Deal Desk Analyst I

Backend Engineer

• Collaborate with stakeholders from across the organization to set priorities and drive toward implementation
• Ensure database systems meet all requirements of performance, availability, scalability, quality, and security to produce world class products
• Delivering high-quality work-products; champion quality standards, performance, and scalability
• Research innovative technologies and stay ahead of the industry
• Design and implement resilient and performant database processes and solutions
• Develop custom stored procedures, views, or user-defined functions
• Collaborate with cross-functional teams
• Debug and tune/optimize SQL code either directly or indirectly from the application
• Support Tier2 development team with database requests as needed (including bug fixes, production data manipulation and feature testing)
• On-call duty may be required, responding to critical DB alerts, and escalating if needed

Senior Database Engineer

Customer Support

• Hire, onboard, and develop a high-performing team of Customer Support Analysts.
• Provide regular coaching, mentorship, and performance feedback to support team growth and development.
• Conduct 1:1 meetings, performance reviews, and career development planning.
• Foster a collaborative, customer-focused culture that prioritizes accountability and continuous improvement.
• Ensure the team is equipped with the knowledge, training, and tools needed to support customers effectively.
• Oversee daily support operations including Salesforce case queues, workload distribution, and SLA performance.
• Monitor and manage key support metrics such as response time, resolution time, backlog health and response SLA adherence, and CSAT.
• Act as an escalation point for complex or high-impact customer issues.
• Guide the team in troubleshooting product issues and identifying root causes.
• Work closely with Customer Success Managers, Product Managers, Engineers, and Developers to resolve issues and improve the customer experience.

Manager, Customer Support

Procurement

• Candidate Sourcing: Proactively identify and engage with passive and active candidates through various channels, including LinkedIn, job boards, employee referrals, and other innovative sourcing techniques.
• Talent Pipelining: Build and maintain pipelines of qualified candidates for current and future roles, ensuring a steady flow of talent for high-demand positions before they are open.
• Resume Screening: Review resumes and applications to identify top candidates who meet the qualifications and values of the organization.
• Candidate Outreach: Craft compelling messages to engage passive candidates and nurture relationships with potential hires. Utilize sourcing metrics to identify successful messaging and scalable outreach campaigns.
• Preliminary Interviews: Conduct initial screening calls to assess candidates’ qualifications, experience, and alignment with company values.
• Collaboration: Partner closely with talent acquisition partners, hiring managers, and other stakeholders to understand job requirements and deliver high-quality candidates for each role.
• Market Research: Stay informed about industry trends, competitor hiring strategies, and emerging sourcing tools to continuously improve sourcing efforts.
• ATS Management: Maintain accurate and up-to-date records of candidate interactions and pipeline activity in the Applicant Tracking System (ATS).
• Employer Branding: Utilize LinkedIn, Glassdoor, and other job boards to promote Payscale’s employee value proposition to attract talent & increase inbound pipelines.

Talent Sourcing Specialist

Account Executive

• Closing on net new business opportunities, managing an annual quota of $1mil+
• Collaborating with your Sales Development Representative on territory planning to develop quality opportunities within assigned geographic territories
• Helping to qualify all inbound leads by acting as a consultant, where we seek to understand prospects' needs and address them head-on
• Prospecting into accounts by employing innovative techniques and strategies for researching prospective companies and potential buyers to target with persona-specific communication via email, phone, and LinkedIn
• Overcoming objections and effectively communicating Payscale’s value propositions to key decision makers, such as HR and compensation executives, regarding appropriate product offerings
• Staying current on industry trends and maintaining a high level of knowledge of competitors’ product offerings
• Maintaining up to date records and providing valuable market intelligence to Marketing, Sales, and Product teams in sales tools like Salesforce and Outreach
• Achieving monthly pipeline goals set by sales management
• Continuous learning through mock calls, formal training, and regular coaching and feedback
• Remain in contact with prospects/clients at all stages of sales cycle and beyond
• Manage high velocity sales cycles from start to finish with a track record of successful revenue attainment

Account Executive – Enterprise

Customer Success Manager

• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers
• Proactively monitor the health score of clients and engage at key lifecycle points
• Conduct strategic account planning that includes quarterly business reviews and success plans
• Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
• Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle
• Collaborate productively with Account Managers to ensure the successful retention of customers and identification of expansion opportunities
• Serve as a mentor, subject matter expert, and training resource for other members of the Customer Success team

Senior Customer Success Manager

Social Media Manager

• Own day-to-day execution of organic social across LinkedIn, YouTube, X, and other relevant platforms
• Expand reach and improve follower growth and engagement rate across platforms
• Optimize posting cadence, formats, and timing based on performance
• Test and scale platform-native formats (short-form video, clips, threads, carousels)
• Partner with the Content team to extend the reach of blogs, webinars, podcasts, videos, and thought leadership
• Repurpose long-form content into concise, high-impact social assets
• Collaborate with Demand Gen to support campaign amplification organically (without owning paid)
• Identify and build relationships with relevant B2B influencers, creators, analysts, and practitioners
• Coordinate organic influencer participation in content, campaigns, and events
• Track influencer impact based on reach, engagement, and audience relevance
• Actively monitor and engage with comments, mentions, DMs, and industry conversations
• Foster meaningful interaction with customers, prospects, partners, and peers
• Escalate insights, feedback, and emerging themes to internal teams
• Help shape an authentic, credible brand presence through consistent engagement
• Partner with thought leaders to create posts aligned with brand voice
• Activate employees with social content around key campaigns, moments, and narratives
• Create and curate share-ready content that empowers employees to authentically amplify company stories
• Develop scalable processes, prioritizing key moments for thought leader and employee activation
• Track and report on organic performance metrics including reach, follower growth, engagement rate, video views, and clicks
• Analyze which topics, formats, and voices resonate most with B2B audiences
• Share insights and recommendations to continuously improve performance

QA Engineer

• Review and analyze new feature requirements and design specifications
• Collaborate closely with the development team to define testing strategies for various components
• Develop and execute comprehensive functional test plans and test cases
• Create test coverage reports and other quality-related documentation
• Perform project and defect tracking using standard tools and processes
• Drive and enforce QA best practices and continuous process improvements

QA Engineer II

Performance Marketing

• Develop a campaign strategy specifically aimed at driving expansion, cross-sell, and upsell revenue within existing accounts.
• Identify high-value customer segments and behavioral triggers that signal readiness for growth opportunities (e.g., product usage trends, milestone achievements, intent signals).
• Build playbooks that articulate the right message, moment, and motivation for expansion campaigns.
• Integrate product roadmap and new feature releases into expansion-focused messaging.
• Partner with Sales leadership to understand target accounts and collaborate with RevOps on account routing, list targeting criteria, and outbound plays executed through sales engagement tools like Outreach.
• Create and execute multi-channel campaigns—email, in-app messaging, webinars, nurture tracks, customer events, paid retargeting, and community engagement—tailored to expansion goals.
• Craft high-impact messaging that clearly communicates the value of additional products, add-ons, higher tiers, or expanded usage.
• Collaborate with Creative, Product Marketing, and Content to develop assets that showcase ROI, feature benefits, use cases, and customer success stories relevant to expansion paths.
• Partner with Sales and Account Managers to ensure campaigns complement human-led outreach and follow-ups.
• Work with Email Specialist to guide copy and sequence strategy for customer upsell programs and CDR/AM outreach.
• Develop webinar strategies for customer upsell programs, partnering with the Webinar Channel Owner to execute campaign needs.
• Work closely with Account Management to understand account health, adoption rates, and time-to-value drivers that influence expansion potential.
• Coordinate with Sales and Account Managers to hand off qualified expansion leads, campaign-driven signals, and high-intent activity.
• Provide teams with ready-to-use messaging kits, expansion talking points, and persona-specific value propositions.
• Monitor engagement, pipeline creation, and expansion revenue influenced by campaigns.
• Track and report on conversion rates across the upsell funnel—from awareness to interest to expansion.
• Assess which messages, segments, or channels produce the highest expansion lift and adjust strategy accordingly.
• Work with Marketing Operations to build dashboards and ensure accurate tracking of campaign-sourced growth.