Enterprise Renewals Manager

Payscale

Customer Renewals Manager at Payscale focusing on client retention and managing renewal processes. Collaborate with teams to ensure smooth contract renewals and upselling opportunities.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 per yearWebsite

About the role

Key responsibilities & impact

Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
Address and resolve customer concerns related to renewals, focusing on customer retention.
Collaborate with account teams to prepare customer-specific renewal or termination documentation.
Validate and update customer contact information and secure necessary signatures.
Maintain detailed records of all renewal activities and relevant documentation.
Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Requirements

What you’ll need

Experience in account management, customer success, or a similar field.
Strong communication, negotiation, and problem-solving skills.
Familiarity with CRM systems like Salesforce.

Benefits

Comp & perks

Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
14 Paid Company Holidays, includes 2 floating holidays (you choose!)
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment
Company sponsored volunteer hours
Access to continued learning & development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Negotiation Skills