Paysafe

Customer Support

• Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
• Perform overall merchant account setup and follow up with necessary departments for any incomplete merchant applications, missing information
• Work closely with partnership team and facilitate the full-cycle of boarding of new merchants – from account enabling to “go-live”
• Prepare, evaluate, and process new applications to ensure compliance with various internal and external due diligence requirements
• Maintain Service Level Agreements (SLAs) for merchant account quality control that falls within established standards
• Work across departmental and organizational lines to collaborate and represent operational impact and priorities
• Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company
• Work closely with other departments to respond to both internal and external inquiries, provide updates and quickly resolve issues
• Assist with development guidelines/procedures for data entry corrections for applications
• Track and report on the status of all applications

Operations Support Specialist

Systems Engineer

• Oracle Fusion Cloud Implementation & Enhancement
• Participate in full lifecycle implementations (design, build, test, deploy, hypercare).
• Lead business process analysis, requirements gathering, and gap analysis workshops.
• Translate functional requirements into system configurations and solution designs.
• Support improvements to existing finance processes and integration of newly acquired entities.
• Support data migration activities, including data validation, reconciliation, and cutover planning.
• Own and support SIT, UAT, and regression testing cycles, including defect management.
• Create and maintain functional documentation, process flows, solution designs, and test scripts.
• Develop and maintain finance reports and data visualisations.
• Ongoing Oracle & Finance Systems Support
• Ensure operational stability and functional integrity of Oracle Fusion Cloud and related finance systems.
• Support system compliance requirements including security, audit, tax, and segregation of duties (SoD).
• Analyse and troubleshoot system issues, identifying root causes and implementing solutions or workarounds independently or in partnership with vendors.
• Log and manage Oracle Service Requests (SRs) and liaise directly with Oracle Support and Customer Connect.
• Provide innovative functional solutions to address business gaps and Oracle standard limitations.
• Implement change requests, functional enhancements, custom controls, and validations.
• Deliver key-user and end-user training and develop supporting user guides.
• Support month-end and year-end finance cycles as required.
• Cross-Functional Integration & Programme Support
• Act as Finance Systems SME on cross-functional initiatives involving Development, Infrastructure, InfoSec, Compliance, and external vendors.
• Assess upstream and downstream financial system impacts of new product or platform initiatives.
• Support integration projects between Oracle and other enterprise systems.
• Advise project teams on system capabilities, constraints, and design considerations.
• Business Systems Analysis
• Perform detailed business systems analysis for Finance-led initiatives and enterprise product changes impacting finance platforms.
• Document functional requirements, solution designs, process workflows, test plans, and UAT scenarios.
• Support financial control design and ensure alignment with audit and compliance standards.
• Collaborate with Finance SMEs to prioritise enhancements and resolve system issues.
• Provide ongoing maintenance support, including upgrades and patch validation.
• Develop SQL-based analysis and reporting (TOAD/SQL, Splash, Blitz, Fusion reporting tools).
• Partner with QA teams to support structured testing activities.

Business Systems Analyst

Financial Crime

• Conduct in-depth investigations into potentially suspicious activity
• Perform due diligence and prepare Suspicious Activity Reports (SARs) for regulatory submission
• Report anomalous events observed in transaction behaviour related to fraud and monitoring alerts based on AML factors
• Analysis and preparation of presentations regarding anomalous behaviour observed over time
• Prepare and send SAR documents to Compliance for proper handling
• Identify pain points to develop solutions that simplify operational tasks in the processes involved
• Assist in other fraud team processes, if required

AML Analyst

Analyst

• Monitor transaction volume and amounts
• Report anomalous events observed in transactional behavior
• Analyze and prepare presentations regarding fraudulent behavior observed over time
• Handle fraud/scam reports reported by collection networks, clients, and merchants
• Coordinate with commercial teams and payment networks to establish rules/limits to counter significant fraudulent behaviors
• Assist the commercial team and payment networks in meetings with our stakeholders
• Identify pain points to develop solutions that simplify operational tasks in the involved processes
• Support other team processes as required

Fraud Analyst

Manager

• Serve as a coordination point for resource requests and assign resources to initiatives based on scope, capacity, skill set, and priority.
• Maintain a real time view of resource availability, constraints, and conflicts across the Product portfolio.
• Partner with Portfolio Managers to understand upcoming demand, validate priorities, and identify resourcing gaps early.
• Provide coaching, feedback, and development planning for delivery team members.
• Support career progression frameworks that align with project, program, and portfolio management paths.
• Identify strengths and gaps across the team and recommend targeted training or upskilling.
• Drive consistency in delivery processes, documentation, and reporting standards across all delivery team resources.
• Ensure teams understand expectations for requirements readiness, capital planning inputs, and governance checkpoints.
• Ensure changes in scope, budget, and timelines are tracked and escalated in line with best practices and governance policies.
• Help mature the delivery operating model by identifying process gaps and recommending improvements.

Resource Manager, Product Delivery

Data Analyst

• Creation & maintenance of proactive transaction monitoring reports
• Creation & maintenance of bespoke transaction acceptance reporting
• Proactive identification of merchant acceptance opportunities
• Trend analysis across multiple acceptance-related platforms
• Design & implementation of appropriate acceptance processes
• Management of Paysafe data dashboards and governance of amendments
• Regular presentation of analysis to the product management team
• SME for acceptance system upgrades/enhancements
• Working closely with merchant/partner base to maximize acceptance improvements
• Provision of statistical data for internal KPI reporting

Performance Marketing

• Assist our Paid Social Manager in the day-to-day management and optimisation of Paid Social activity globally for our B2B brands, primarily Paysafe and Leaders Merchant Services
• Drive new customer acquisition, lead generation, and brand consideration by continually testing new strategies and identifying innovative opportunities to improve campaign performance
• Lead end-to-end campaign execution including audience building, creative deployment, optimisation, and reporting across Meta platforms, while expanding into LinkedIn, X, TikTok, and other relevant social environments
• Closely monitor channel performance and deliver detailed forecasts, analysis, and insights to key business stakeholders, including senior management
• Work closely with the segment marketing team to ensure integrated and aligned full-funnel marketing activity
• Partner with Sales, Analytics, and Web teams to optimise the consumer journey through continuous testing of creative, messaging, formats, and landing experiences
• Serve as an embedded channel expert within the wider business, ensuring Paid Social is represented across major campaigns, initiatives, and cross-functional brie

Paid Search Specialist

Engineering Manager

• You will lead one or two engineering teams (8-12 people each), co-located or spread across multiple locations, through Agile leadership, facilitating, hiring, coaching, mentoring, and hands-on involvement in the personal and career development of each of your direct reports
• You’ll provide strong and determined leadership for your teams, enabling a culture of collaboration, innovation, engagement, and continuous improvement
• You’ll own and manage the delivery cycle of our modern technical solutions, addressing the current business needs, and ensuring adherence to timelines, quality standards, and product requirements
• Oversee the technical design and implementation while following the industry’s best practices and scalability requirements
• Effectively communicate updates, progress, risks, blockers, and challenges to key stakeholders, including the executive leadership and product managers
• Craft and implement a meaningful vision for the team, working closely with product managers, stakeholders, fellow peers and engineering managers, and other engineering teams
• Promote agile software development and evangelize great engineering and organizational practices to improve team efficiency and facilitate rapid iterations and predictable delivery
• Promote tools and processes supporting highly efficient software development
• Actively collaborate with your colleagues and other leaders in the organization
• Occasional work or learning-related travel

Engineering Manager – Defend

Full-stack Engineer

• Ship to production, measure usage, and iterate based on real feedback and operational data
• Partner with domain experts to replace manual decision workflows with reliable, auditable AI-assisted systems
• Design and operate GenAI solutions including retrieval, evaluation, monitoring, and cost-aware inference pipelines
• Build end-to-end AI products across UI, services, and platform layers (stack chosen pragmatically)
• Create reusable AI capabilities and internal platforms other teams can safely build on
• Design human-AI interactions where outputs are understandable, verifiable, and actionable
• Release incrementally to real users and continuously improve based on adoption and performance metrics

GenAI Product Engineer

Social Media Manager

• Support the Manager, Social Media & Influence in the day-to-day management of B2B organic social activity across Paysafe and Leaders Merchant Services
• Collaborate with PR, Corporate Affairs, Paid Media, and Creative teams to deliver high-quality content aligned to business priorities, thought leadership pillars, and external communications
• Work with external social media agency partners to develop content strategies, editorial calendars, and platform-specific recommendations that elevate our B2B presence
• Execute organic social publishing across major platforms (LinkedIn, X, Facebook, Instagram), ensuring consistent brand tone, quality, and compliance
• Analyze performance across social channels, providing insights, dashboards, and optimization recommendations to internal stakeholders and senior leadership
• Support content development by providing briefs, collaborating on visual concepts, and working closely with creative teams on assets
• Stay closely aligned with PR and Corporate Affairs to ensure consistent messaging and amplify key corporate announcements, leadership commentary, and press moments
• Identify emerging trends, platform updates, and new content opportunities that can support B2B brand storytelling and visibility
• Maintain strong operational processes, including community management, content approvals, publication workflows, and brand governance

Organic Social Media Specialist

Content Marketing Manager

• Support the configuration and maintenance of marketing technology platforms (Marketing Automation, CRM, CDP, Analytics & Attribution, Personalization, CMS, etc.).
• Ensure accurate data flow between systems such as CRM, analytics platforms, customer databases, and data warehouses.
• Assist with system audits to identify integration gaps, discrepancies, or data quality issues.
• Assist in documenting systems, processes, and data flows.
• Perform regular data hygiene checks, including duplicate monitoring, field validation, attribution tagging, and enrichment processes.
• Help maintain data taxonomy, naming conventions, and metadata standards across marketing systems.
• Build and maintain dashboards and reports using tools such as Power BI or CRM-native reporting.
• Track key marketing KPIs: website engagement, lead quality metrics, funnel performance, customer behavior, and channel performance.

Content Marketing Specialist

• Conduct comprehensive investigations into potential AML, CFT, fraud, OFAC, or other BSA-related violations and determine whether escalation or SAR filing is required.
• Prepare, draft, and submit Suspicious Activity Reports (SARs) with accuracy and within required regulatory timeframes.
• Perform fraud referral escalation assessments and determine if regulatory filings are warranted.
• Prepare Unusual Activity Reports (UARs) for Payment Processing merchants and coordinate with sponsor banks on related decisions and filings.
• Conduct transaction monitoring reviews and assessments to evaluate unusual or high‑risk activity requiring escalation, enhanced due diligence, or SAR consideration.
• Assess system‑generated alerts, rules‑based scenarios, and triggered events to determine risk exposure and recommend next steps.
• Respond to regulatory, legal, and law enforcement inquiries, including subpoena investigations.
• Review, validate, and resolve OFAC screening escalations, match/no‑match determinations, and process blocked or rejected transactions.
• Conduct research and documentation in support of USA PATRIOT Act Section 314(b) information sharing.
• Maintain detailed case documentation compliant with internal policy and regulatory standards.
• Produce dashboards, metrics, and investigative reporting to support oversight and transparency.
• Participate in testing, quality reviews, control enhancements, and process improvement initiatives.
• Provide AML/OFAC guidance to internal partners and assist with onboarding and training.

BSA/AML Investigations Analyst

Account Executive

• Make 100–150 outbound calls daily and / or generate a minimum of 30 approved deals per month
• Guide new customers through the onboarding process
• Provide additional information to prospective clients as needed
• Conduct rate analyses when required
• Build and maintain relationships with new and existing referral partners
• Support the in-house sales team as needed
• Prepare materials for mailing campaigns
• Assist with marketing and promotional initiatives
• Attend tradeshows, association meetings, and events as needed
• Promote value-added products such as Clover, Cash Advance, and Telecheck
• Consistently meet or exceed monthly performance targets

IT Support

• Leading audit reviews and supervising the activities of team members (internal and co-source staff)
• Taking ownership for the quality of audit deliverables (audit files/ reports)
• Building strong relationships with senior stakeholders during audit engagements
• Presenting status updates on audit activity to senior management
• Writing clear and impactful reports communicating observations and risks
• Reviewing/confirming appropriate closure of audit issues
• Helping develop the audit universe and risk assessment
• Contributing to the development/transformation of the internal audit function

Internal Audit Manager

• Lead and grow a high-performing engineering team
• Design and deliver sophisticated, scalable applications
• Coach and develop engineers, set clear technical direction
• Own delivery of modern technical solutions that meet business needs
• Guide technical design and implementation of features
• Communicate clearly on progress, risks, and trade-offs