Paysafe

Operations Support Specialist

Paysafe

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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About the role

  • Responsible for handling the day-to-day account maintenance and merchant onboarding service workload in Salesforce and Onboarding merchant systems
  • Perform overall merchant account setup and follow up with necessary departments for any incomplete merchant applications, missing information
  • Work closely with partnership team and facilitate the full-cycle of boarding of new merchants – from account enabling to “go-live”
  • Prepare, evaluate, and process new applications to ensure compliance with various internal and external due diligence requirements
  • Maintain Service Level Agreements (SLAs) for merchant account quality control that falls within established standards
  • Work across departmental and organizational lines to collaborate and represent operational impact and priorities
  • Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company
  • Work closely with other departments to respond to both internal and external inquiries, provide updates and quickly resolve issues
  • Assist with development guidelines/procedures for data entry corrections for applications
  • Track and report on the status of all applications

Requirements

  • You are client-focused, task-oriented, with an exceptional eye for detail
  • You enjoy multi-tasking and can work well under pressure
  • You are proficient in MS Office. Strong skills in Excel (V lookups, pivot tables) are an asset
  • You are comfortable communicating with colleagues and clients by email and telephone
  • You demonstrate a strong work ethic necessary to succeed in a fast-moving, competitive and results-driven environment
  • You are a solid team player with excellent interpersonal and communication skills
  • You possess excellent English skills, both written and spoken. Knowledge of Spanish is an asset
  • Experience in a banking, B2B, financial services or credit card processing environment is an asset
  • A strong working knowledge of Sales CRM tools such as Salesforce is also an asset
Benefits
  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home 2 days a week and in the Jacksonville office 3 days a week as part of our hybrid work model
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
merchant onboardingaccount maintenancedata entry correctionscompliance evaluationService Level AgreementsExcelV lookupspivot tables
Soft Skills
client-focusedtask-orientedattention to detailmulti-taskingcommunication skillsteam playerstrong work ethic