Pattern Bioscience

Ecommerce

• We are seeking a Manager of Ecommerce Strategy to lead strategic initiatives across our business and for Partner Brands.
• This role is responsible for identifying growth opportunities, solving complex business problems, and developing recommendations that drive action.
• This full-time role is based in Lehi, UT, with a flexible hybrid schedule.

Manager, Ecommerce Strategy

Art Director

• Lead development and execution of world-class E-commerce strategies and visual asset creation for our partners.
• Use creative expertise to identify problems and develop data-driven solutions
• Oversee and help design awesome visual content within client’s style guides
• Direct a team of designers to execute visual concepts through final production
• Present work to brands, bringing a strong design point of view with data-driven strategy
• Efficiently own large scale production projects that involve hundreds of deliverables
• Create presentation materials to confidently pitch your concept to clients
• Art direct and be involved with photo shoots/video shoots/shot lists/production/styling etc.
• Develop comprehensive and detailed creative briefs for all production projects
• Lead and mentor junior team members to help them build their design skills

• Use creative expertise to identify problems and develop data-driven solutions
• Oversee and help design awesome visual content within client’s style guides
• Direct a team of designers to execute visual concepts through final production
• Present work to brands, bringing a strong design point of view with data-driven strategy
• Efficiently own large scale production projects that involve hundreds of deliverables
• Create presentation materials to confidently pitch your concept to clients
• Art direct and be involved with photo shoots/video shoots/shot lists/production/styling etc.
• Develop comprehensive and detailed creative briefs for all production projects
• Lead and mentor junior team members to help them build their design skills

Art Director – Apparel

Support Engineer

• Own technical support end-to-end, including escalations and high-impact issues.
• Lead triage efforts, ensuring issues are prioritized correctly and routed efficiently.
• Troubleshoot complex SaaS issues across integrations, APIs, and platform workflows.
• Establish clear support paths for bugs, feature requests, and system issues.
• Ensure consistent, high-quality communication with customers and internal stakeholders.
• Build and optimize scalable support workflows to improve efficiency and experience.
• Own core support metrics (FRT, resolution time, handle time, backlog health, SLA adherence).
• Identify trends and recurring issues to reduce ticket volume and improve product usability.
• Define and maintain escalation frameworks and severity levels.
• Translate support insights into clear, actionable feedback for Product and Engineering.
• Partner on prioritization of bugs, features, and improvements.
• Ensure issues are documented with clear reproduction steps, impact, and context.
• Track and communicate the status of bugs, fixes, and releases to users and stakeholders.
• Own internal and external knowledge base content, ensuring accuracy and usability.
• Create and maintain troubleshooting guides, SOPs, and support playbooks.
• Standardize processes and responses to drive consistency across the team.
• Partner with CS, Ecommerce, Product, Engineering, and Implementation teams to improve the end-to-end user experience.
• Support product launches by ensuring support readiness and documentation.
• Act as the technical liaison between teams, simplifying complex issues into clear next steps.
• Mentor team members on technical troubleshooting and best practices.
• Serve as the go-to resource for technical support knowledge.
• Contribute to a culture of ownership, accountability, and continuous improvement.

Technical Support Specialist

Client Services Representative

• Learn and apply the fundamentals of digital marketing across SEO, Paid Media, CRM, and Analytics.
• Support the delivery of integrated digital marketing campaigns across leading fashion, homeware, and retail brands.
• Assist with project management tasks including scheduling work, managing timelines, coordinating deliverables, and ensuring smooth execution across internal teams.
• Support the creation, analysis, and presentation of client performance reports and campaign insights.
• Build and maintain strong day-to-day relationships with clients, supporting communication and campaign delivery.
• Identify and present new growth opportunities that drive measurable results for clients.

Client Services Assistant – Marketing Graduate Role

Performance Marketing

• Set up and launch paid campaigns primarily across TikTok DTC and TikTok Shop, with additional support on Meta (Facebook/Instagram), aligned with brand objectives and target audiences.
• Develop and brief ad creatives (video assets, UGC-style content, copy, calls-to-action) built first for TikTok's platform, trends, and native formats — with Meta adaptations as needed.
• Optimize live campaigns to maximize ROI by adjusting targeting, creatives, bids, and placements across TikTok and Meta.
• Monitor daily performance metrics such as CPM, CPC, CPA, ROAS, and engagement rates at both the platform and account level.
• Conduct A/B testing on creatives, audiences, offers, and campaign structures — with a focus on TikTok's unique testing environment.
• Produce regular performance reports with insights and recommendations spanning TikTok Shop, TikTok DTC, and Meta.
• Coordinate with creative and content teams to maintain a constant pipeline of TikTok-native assets and Meta-ready formats.
• Stay ahead of TikTok platform updates, algorithm changes, new ad solutions, and shopping features, while keeping a working knowledge of Meta developments.
• Troubleshoot tracking, set up conversion events, and maintain pixel health across TikTok Pixel and Meta Pixel/CAPI.
• Manage budgets and pacing across channels to ensure campaigns stay within spend targets and hit efficiency goals.

Paid Media Manager

• Screen products for compliance across global ecommerce marketplaces—reviewing labels, formulations, claims, and certifications against requirements for each target market
• Maintain an up-to-date knowledge base of international regulatory requirements spanning global markets (Americas, EU, MENA, APAC), ecommerce platforms, fulfillment models, and high-risk product categories
• Oversee compliance projects by vetting and managing 3rd-party regulatory agencies, coordinating with brands and internal teams, and holding partners accountable to timelines and quality standards
• Manage company licensing for Pattern's Canadian warehouse, including site licenses, MDELs, and QA processes for imported products
• Develop and own regulatory compliance SOPs, train cross-functional teams and brands, and assess risk to inform business expansion decisions across new markets and platforms

Ecommerce Regulatory Specialist

• Nurture of a portfolio of 4-6 partner brands
• Lead the development and implementation of brand-specific marketplace selling strategies
• Run daily marketplace operations for Amazon
• Serve as the marketplace expert with a deep knowledge of platform capabilities and business levers
• Evaluate competitive landscape and develop strategies to maximize business growth
• Lead all weekly, monthly, and quarterly meetings with brand partners
• Deliver the highest levels of operational execution
• Partner with Operations team to ensure optimal in-stock and inventory position
• Partner with Advertising team to develop brand-specific advertising strategies

Senior Ecommerce Manager – 1P

Content Manager

• Use AI video generation platforms (Seedance, Tolstoy, Nano Banana, HeyGen) to produce e-commerce content including spokesperson/avatar videos, before/after product narratives, and short-form clips
• Develop content concepts, hooks, and scripts — building the creative and storytelling layer behind each AI-generated asset
• Iterate on AI prompts to refine outputs and move efficiently from concept to publish-ready creative
• Handle basic video editing — trimming clips, adding text overlays and captions, formatting assets to platform spec for TikTok and Instagram
• Ensure all creative is optimized for conversion, with a strong eye for hook strength, pacing, and CTA placement
• Test new AI platforms and tools and bring recommendations for improving the content production workflow
• Collaborate cross-functionally with the broader AIGC and e-commerce teams to align on creative direction and output expectations

AIGC Content Strategist, Producer

Data Engineer

• Architecting and building the very foundation of Pattern's data-driven future.
• Tackling massive, petabyte-scale challenges.
• Transforming raw data into high-octane fuel for AI models and global marketplace strategies.
• Leading high-stakes technical initiatives that directly accelerate growth for global brands.

Senior Data Engineer

• Support the setup, trafficking, and QA of paid media campaigns across Google Ads, Microsoft Ads, Meta, programmatic DSPs, and affiliate networks.
• Assist in day-to-day campaign management: budget pacing, bid adjustments, keyword/audience expansion, negative keyword management, and ad copy testing.
• Monitor daily campaign performance and flag anomalies, feed issues, or tracking discrepancies to your manager promptly.
• Pull and format weekly and monthly performance reports using GA4, Looker Studio, and platform-native dashboards; translate numbers into clear commentary.
• Conduct regular competitor and keyword research to surface new opportunities.
• Maintain accurate campaign change logs, budget trackers, and internal documentation in line with team SOPs.
• Contribute to A/B test briefs and assist in reading out test results to the team.
• Collaborate cross-functionally with SEO, Analytics, and Creative teams to ensure campaigns are well-supported and integrated.

Paid Media Graduate Assistant

Affiliate Manager

• Lead, coach, and mentor a team of Creator Success Managers and Campaign Managers, helping them grow in their careers and hit their goals
• Oversee day-to-day management of affiliate creator programs across health and beauty categories
• Drive creator recruitment, onboarding, and development — helping creators level up their GMV and content performance
• Partner with brands to identify the right creator talent and facilitate authentic, high-converting partnerships
• Plan and execute VIP Creator Brand Matchmaking Events that bring top creators and brands together in meaningful experiences
• Monitor campaign performance, analyze GMV data, and deliver insights and reporting to brand partners
• Serve as a key point of contact for both creators and brand partners, building trust and long-term relationships

Associate Director of Affiliate

Director

• Oversee daily facilities operations including maintenance, security, janitorial, and vendor management in partnership with lease management team
• Develop and execute facilities strategy aligned with company growth, including space planning and workplace design
• Manage budgets, capital expenditures, and cost optimization initiatives across facilities
• Lead office expansions, renovations, and build-outs in partnership with internal stakeholders and external vendors
• Ensure compliance with all safety regulations, building codes, and environmental standards
• Partner cross-functionally with IT, People Ops, and leadership to enhance employee workplace experience

Director of Facilities

Infrastructure Engineer

• Build and maintain scalable, high-performance data infrastructure designed to support both batch and real-time use cases for a wide variety of global stakeholders
• Design and implement architectural solutions that drastically reduce friction in data access across the organization.
• Collaborate cross-functionally with Engineering, Data, and Product teams to align the platform with diverse technical requirements.
• Understand and integrate best security practices to ensure access compliance across all data assets
• Troubleshoot and resolve complex issues in distributed data systems to ensure total data integrity.
• Architect and implement AI-driven diagnostic systems to autonomously identify, analyze, and resolve complex issues impacting data availability and platform health.

Staff Data Infrastructure Engineer

• Lead the data organization through directors and managers, focusing on the strategic evolution of data engineering and platform architecture.
• Architect and scale distributed systems capable of processing petabyte-scale datasets and hundreds of billions of events.
• Collaborate with cross-functional teams to drive a company-wide data vision and operating model aligned with corporate goals.
• Obsess over the "developer experience," building self-service capabilities and abstractions that reduce time-to-delivery from days to minutes.
• Manage the performance and cost efficiency of the platform, including transitions toward open-source technologies like Airflow, Debezium, Iceberg, Trino, and Spark.
• Mentor international engineering teams, establishing high-level frameworks for technical excellence and operational rigor.