Associate Director – Partner Experience

Pattern Bioscience

Associate Director of Partner Experience at Pattern leading operational infrastructure for Europe. Focus on AI, automation, and data visualization to enhance brand performance and partner success.

Posted 7/15/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational teams, designing scalable workflows, and implementing performance measurement systems. Proficient in utilizing project management tools and data analytics to drive efficiency and alignment across global teams.

Highest-signal resume keywords

Team ManagementProject Management ToolsSLA FrameworksOperational DashboardsWorkflow Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Framework DesignPerformance MeasurementData AnalysisAutomationProcess Standardization

Soft Skills

Exceptional CommunicationSelf-Directed LeadershipStrategic Mindset

Tools & Technologies

AsanaJira

Industry Keywords

ECommerceInternational ServicesService StandardsCross-Functional LeadershipOffshore Teams

About the role

Key responsibilities & impact

India eCommerce Project Team Management
- Manage 15+ Indian eCommerce Project Managers (EPM) across hiring, onboarding, training, and performance management.
- Own headcount planning and brand allocation to ensure optimal workload, coverage and capacity.
- Implement performance dashboards to measure success metrics effectively using data.
Operational Infrastructure & Process Design
- Build and maintain the operational framework that supports the International Services organization in India.
- Design scalable workflows, service intake structures, and SOPs aligned with organizational needs.
- Establish service standards including SLAs and clear escalation pathways.
Standardization
- Lead standardization and implementation of tasks across the European eCom Team.
- Ensure consistency in how teams execute, escalate, and report across regions.
Performance Measurement
- Build and maintain dashboards tracking key performance metrics for the India team.
- Translate operational data into leadership-ready insights on throughput, service demand, and bottlenecks.
Automation & Efficiency
- Identify and automate repetitive operational tasks by using AI and working closely with our Tech & Automation teams.
- Continuously improve operational efficiency and reduce friction between global teams.

Requirements

What you’ll need

Proven experience managing and developing operational teams or cross-functional leads (ideally experience with Offshore teams).
Deep familiarity with project management tools (Asana, Jira, or similar) and workflow design principles.
Strong understanding of SLA frameworks, service intake models, and escalation structures.
Data-driven and analytical mindset with experience building and interpreting operational dashboards and reports.
Exceptional written and verbal communication skills for working across global, cross-timezone teams.
Self-directed leader who can build structure in ambiguous environments and drive alignment across stakeholders.
Strategic and operational mindset
Experience working with international or distributed teams is a strong plus.

Benefits

Comp & perks

28 days Holiday (increasing to 32 with each year of service)
Competitive salary and stock options
Private Medical Insurance + gym discounts
Free breakfast and snacks in the office
Enhanced Pension Scheme
Cycle to Work scheme
Enhanced Maternity and Paternity leave and pay
4 week work from anywhere policy
Regular company socials
Nursery Scheme