Growth Partner Manager, Creators
Patreon
Senior Strategic Partner Manager
Patreon
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $144,000 - $216,000 per year
Job Level
Senior
About the role
- Responsible for the account management & success of a book of business partners and driving data-backed solutions and opportunities
- Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
- Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
- Respond to inbound questions with speed and clarity, helping creators feel heard and supported
- Share updates and learning resources with creators while keeping communication personal and actionable
- Identify and escalate common issues, feedback, or trends to improve products and processes
- Champion partner feedback to product teams for optimization of internal and external tools
- Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking
- Collaborate closely with cross-functional teams to continuously improve the creator experience
- Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
- Manage and negotiate complex deal structures, partnering closely with finance and legal teams
Requirements
- BA/BS degree or higher
- 7+ years in customer success, partnerships, or partner/account management in a B2B2C or B2B SaaS environment
- 4+ years in the creator space influencing creator success (podcasts, video, or music creators preferred)
- Excellent communication and presentation skills
- Expertise in using data and analytics to develop insights for decision making
- Experience influencing customer behavior through change-management practices, coaching, and training
- Curious, empathetic, and confident offering strategic advice in short, focused interactions
- Track record of revenue and product-adoption growth within a medium- to large- strategic portfolio
- High operational rigor - disciplined CRM usage, cadence execution, and follow-through
- Strong negotiation/persuasion skills and experience building complex deals
- Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing
- Tech + AI savvy
- Must be able to be in-office 2 days per week (Monday and Wednesday)
