Growth Partner Manager, Creators
Patreon
Strategic Partner Manager
Patreon
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $119,000 - $161,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
- Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
- Respond to inbound questions with speed and clarity, helping creators feel heard and supported
- Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking.
- Share updates and learning resources with creators while keeping communication personal and actionable
- Identify and escalate common issues, feedback, or trends to improve products and processes
- Champion partner feedback to product teams for optimization of internal and external tools.
- Collaborate closely with cross-functional teams to continuously improve the creator experience
- Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
Requirements
- BA/BS degree or higher
- 5+ years in customer success, partnerships, or account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
- 3+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
- Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
- Expertise in using data and analytics to develop insights for decision making.
- Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
- Curious, empathetic, and confident offering strategic advice in short, focused interactions
- Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.
- Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
- High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.
- Strong negotiation/persuasion skills - both strategic and tactical.
- Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing.
- Will you now or at any point in the future require sponsorship for work authorization in the United States? (i.e. H-1B, TN, OPT) - candidate must answer on application form
- Are you able to meet the 2 days in office per week (Monday and Wednesday) requirements for this role? - candidate must answer on application form
