Growth Partner Manager, Creators
Patreon
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $119,000 - $161,000 per year
Job Level
Mid-LevelSenior
About the role
- Account management and success for a dynamic book of high-impact creators; report to Head of Top Creator Management.
- Drive strategy and support for a high-volume dynamic portfolio of creators; lead strategy sessions 1:1 and 1:many to grow communities, increase revenue, and improve product usage.
- Respond to inbound creator questions with speed and clarity; provide timely support, guidance, and knowledge sharing.
- Share updates and learning resources with creators while keeping communication personal and actionable.
- Identify and escalate common issues, feedback, or trends to improve products and processes; champion partner feedback to product teams.
- Collaborate closely with cross-functional teams and keep systems and documentation up to date for smooth handoffs.
- Manage and negotiate complex deal structures, partnering with finance and legal teams.
- Use data and analytics to develop insights and drive data-backed solutions and opportunities.
Requirements
- BA/BS degree or higher
- 4+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
- 2+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators.
- Expertise in using data and analytics to develop insights for decision making.
- Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners.
- Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
- Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training.
- Curious, empathetic, and confident offering strategic advice in short, focused interactions.
- Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.
- Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
- High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.
- Strong negotiation/persuasion skills - both strategic and tactical. Experience building complex deals is a plus.
- Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing.
- Ability to be in-office 2 days per week (Monday and Wednesday).