Patreon

• Help scale and expand Patreon's tax platform, enabling creators to run compliant, sustainable businesses while getting paid accurately and on time across the globe
• Lead and contribute to the development and design of tax systems supporting sales tax calculation, income tax withholding, invoicing, reporting, and remittance
• Partner with product managers, designers, tax operations, and other engineers to build new finance-related solutions that meet financial/tax requirements and regulations globally
• Lead development of full-stack features, with a focus on modern frontend technologies like React and TypeScript, while building reliable backend systems in Python and MySQL
• Support Tax Operations and Compliance teams by debugging complex data issues and building internal tools
• Contribute to a strong product-oriented engineering culture, best practices, and bringing an eye for quality and user empathy to the development process

Fullstack Engineer, Tax

User Researcher

• Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.).
• Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company.
• Foster a company-wide culture of research and learning that inspires innovation and effective product development.
• Own the end-to-end research process, ensuring ethical practices and impactful deliverables.
• Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives.
• Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future.
• Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.

Staff UX Researcher

Community Manager

• Lead, hire, and coach a team of Product Support specialists focused on Patreon’s Discovery and Community product areas
• Own the end-to-end support experience for Discovery and Community
• Build mechanisms to hold the team accountable to results
• Partner with Workforce Management and Support leadership to allocate resources effectively
• Collaborate closely with Product, Engineering, and other cross-functional stakeholders
• Drive improvements in Full Resolution Time and CSAT
• Establish strong bug triage and escalation practices
• Lead through ambiguity and change
• Create growth opportunities for the team through thoughtful delegation

Manager, Product Support – Discovery & Community

Product Manager

• Own the strategy and execution for how creators bring their content to Patreon and how that content is presented to fans.
• Focus on making Patreon the best home for our target creators — owning the creator page experience, helping creators showcase their work more effectively, building out video and podcasting tools, and shaping the fan journey from first interaction to long-term engagement.
• Work closely with world-class designers and engineers, and partner with go-to-market teams to deliver thoughtful, high-quality product experiences.

Senior Product Manager, Core Experience

Machine Learning Engineer

• Join one of our ML teams and work closely with experienced machine learning engineers, product managers, designers, and engineers
• Gain hands-on experience across the end-to-end ML development lifecycle
• Own a well-defined ML project expected to ship to production by the end of the internship
• Work on a well-defined machine learning project in close partnership with a dedicated mentor
• Train and iterate on ML models, writing high-quality, production-level code, and building backend components to integrate your model into Patreon's existing systems
• Participate in Patreon's Intern Summit and experience San Francisco or New York City

Machine Learning Intern, PhD

Full-stack Engineer

• Design, build, and maintain the pipelines that power all data use cases. This includes ingestion of raw data from production databases, object storage, and message queues, and vendors into our Data Lake, and building core datasets and metrics.
• Develop intuitive, performant, and scalable data models (facts, dimensions, aggregations) that support product features, internal analytics, experimentation, and machine learning workloads.
• Implement robust batch and streaming pipelines using Spark, Python, and Airflow.
• Build pipelines adhering to standards for accuracy, completeness, lineage, and dependency management. Build monitoring and observability so teams can trust what they’re using.
• Work with Product, Data Science, Infrastructure, Finance, Marketing, and Sales to turn ambiguous questions into well-scoped, high-impact data solutions.
• Pay down technical debt, improve automation, and follow best practices in data modeling, testing, and reliability. Mentor peers earlier in their career within the team.

Senior Software Engineer, Data

Technical Recruiter

• Partner with Engineering hiring managers to understand team needs and role expectations, and turn that into clear, executable hiring plans
• Own and drive the end-to-end recruiting process, including job description development, sourcing strategy, interview planning, pipeline management, offer recommendations, and candidate closing
• Build and maintain strong pipelines of high-quality talent using creative, proactive sourcing approaches
• Act as a strong voice in interview debriefs, keeping discussions focused and driving teams toward timely, well-calibrated decisions
• Use recruiting funnel data and talent market context to inform decisions, prioritize work, and adjust approach as needed to keep hiring on track
• Deliver a high-quality candidate and stakeholder experience by operating with urgency, clear communication, and strong follow-through across cross-functional partners
• Identify opportunities to improve recruiting processes or tools and help implement practical improvements

Product Designer

• Discover company-level opportunities and bring clarity through high-fidelity prototypes
• Work with Research, Product and Engineering on end-to-end design solutions
• Develop innovative patterns and systems across the design organization
• Create and iterate on prototypes, high-fidelity visuals, and key flows
• Contribute to the visioning and execution of a multi-phased overhaul of the product
• Own and redefine key parts of the core Patreon product

Product Designer, Creator Success

Customer Support

• Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
• Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
• Troubleshooting API, webhook, and integration issues
• Reproducing and diagnosing technical issues before routing them to engineering
• Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
• Updating or creating help docs, troubleshooting guides, and other educational content
• Gathering, organizing, and communicating feature requests and customer insights to the team
• Helping potential customers assess whether Memberful is the right fit for their needs
• Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work

Customer Happiness Technical Specialist

DevOps Engineer

• Contribute to high impact AWS cloud infrastructure initiatives
• Participate in operability reviews and production readiness reviews
• Advocate and implement Site Reliability Engineering practices
• Enhance the feature set of the new kubernetes developer platform
• Provide tooling and automation to facilitate self service
• Support and maintain critical infrastructure components

Site Reliability Engineer

• Shape key parts of Patreon’s product ecosystem
• Collaborate with Product, Engineering, and Research teams
• Discover company-level opportunities and help bring clarity through high-fidelity prototypes
• Work across the design organization to develop innovative patterns and systems
• Create, collaborate, and iterate on prototypes, high-fidelity visuals, and key flows
• Own, redefine, and ship key parts of the core Patreon product

Product Designer – Discovery

Recruitment

• Partner with hiring managers and stakeholders to effectively scale the team by crafting hiring strategies rooted in a strong understanding of the business and talent landscape.
• Build a robust pipeline of top talent using comprehensive and creative sourcing methods.
• Own and drive the end-to-end recruiting process, including job descriptions, interview plans, pipeline management, salary recommendations, and closing candidates.
• Organize and facilitate interview debriefs and be a trusted voice in difficult conversations that result in decision-making.
• Use data to proactively identify and anticipate roadblocks and find solutions that ensure candidates and hiring teams receive the best possible experience.

Business Recruiter

• Lead design for insights and analytics experiences
• Help creators make sense of complex business metrics
• Design tools and touchpoints for identifying what's working
• Partner closely with Product, Engineering, Content Design, and Data Science
• Create compelling ways to surface actionable recommendations
• Collaborate with user researchers to inform design direction
• Navigate ambiguous problem spaces
• Iterate on designs based on feedback and data
• Maintain a high bar for craft in visual design

Product Designer, Business Intelligence

Android Engineer

• Own and deliver well-scoped Android product feature milestones that help creators create content on Patreon.
• Drive technical design of components that are scalable, well tested and are easy to maintain
• Collaborate with product managers, data scientists, designers, and other engineers to deliver high quality features.
• Champion innovative solutions that enhance the usability and engagement with discovery features

Account Manager

• Support Patreon's top mid-market creators through a strategic, relationship-driven approach focused on long-term retention
• Manage a focused portfolio of creators in a high-touch 1:1 capacity
• Partner closely with a Program Operations Manager for scaled retention programming
• Provide tailored recommendations and guide creators through critical moments in their business
• Define how Patreon retains its most impactful mid-market creators by influencing best practices and partnering cross-functionally.