Solutions Engineer
Rainforest
Customer Success Manager
Path Robotics
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point person for multiple customers across North America
- Own the customer post-signature through to on-going customer support, including cross-functional coordination with internal deployments team
- Be the voice of the customer internally between product, engineering, and sales to drive alignment
- Coordinate ongoing customer touchpoints to ensure internal production planning aligns to robotic systems capabilities
- Own customer utilization of Path Robotics' robotic systems for assigned accounts
- Enable seamless implementation of Path’s products while laying the foundation for future account growth
- Report to the Head of Mission Control and collaborate with a dedicated, supportive team
- Travel to customer sites and company office as needed (up to 30%)
Requirements
- Fluent in both English and Spanish (written and spoken)
- Ability to communicate technical and business concepts effectively in both languages
- Travel as needed (up to 30% of the time) to customer sites to build relationships and provide support
- Experience communicating around technical subjects with non-technical individuals
- Capable of negotiating with stakeholders (internal and external) at an executive leadership level
- Customer-obsessed and focused on ensuring customers get value from products and services
- Excited by the prospect of growing a book of business with modern monetization strategies
- Detail-oriented and able to operate in a fast paced environment and adapt quickly
- Comfortable working in a venture-backed startup and collaborating with teams
