PartnerOne

Support Engineer

• Reviews technical solution articles for accuracy and completeness and gives feedback to the authors.
• Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
• Participates in and leads conference calls with customers; communicates appropriately to audience.
• Participates in eServices content creation and maintenance (Chat, Knowledgebase, Support forums); regularly submits knowledgebase content.
• Validates technical information, issues early warning and disseminates information as needed.
• Interfaces directly with customers at different stages of problem resolution: understands issues, communicates plans, explains developments, and conveys resolution.
• Assesses when to engage or escalate to more senior resources for complex issues.
• Manages own schedule of cases, determines priorities, negotiates and sets expectations with customers.
• May require shift work, holidays, weekends and on-call responsibilities (24x7x365 organization).
• Works toward becoming subject matter expert in specific areas; mentors and coaches less experienced TSEs; develops and delivers presentations and informal training.
• Applies systems analysis techniques to determine hardware or software systems functionality.
• Uses technical troubleshooting tools and diagnostic procedures to diagnose and resolve issues in complex customer environments.
• Systematically gathers and analyzes information to diagnose and resolve issues; determines appropriate tools and tests; documents and communicates status in service request case notes.
• Contributes and develops knowledge-base articles and may perform senior/expert level tasks for assigned products.

Technical Support Engineer

Full-stack Engineer

• We are looking for a talented Full Stack Developer to join our growing team at Luminex and help us progress our product.
• You will be working across both front-end and back-end development, building robust, scalable, and secure web applications that directly support our products.
• Design, develop, and maintain robust, scalable, and secure full-stack web applications.
• Build intuitive and responsive user interfaces using JavaScript frameworks.
• Develop server-side logic, APIs, and database interactions using Java, PHP, and SQL.
• Create, maintain, and optimize front-end components using HTML, JavaScript, jQuery, and CSS frameworks (e.g., Tailwind, Bootstrap).
• Write scripts and integrate with back-end processes where the GUI acts as a wrapper to bash scripts.
• Ensure code quality through proper testing, debugging, and adherence to coding standards.
• Integrate third-party libraries, APIs, and systems into the application.
• Maintain and enhance existing applications, ensuring compatibility with evolving technologies.
• Monitor application performance and troubleshoot issues to ensure optimal functionality.
• Collaborate with product managers, designers, and stakeholders to translate business requirements into technical specifications.
• Work closely with cross-functional teams, including UI/UX designers, QA engineers, and DevOps teams.

Full Stack Developer

Sales Engineer

• Serve as the primary technical point of contact throughout the sales cycle.
• Collaborate with the sales team to develop and execute successful sales strategies.
• Conduct in-depth technical presentations and product demonstrations, effectively communicating the technical capabilities and business value of the NetWitness solutions.
• Build and maintain strong technical relationships with key customer stakeholders and be the customer’s trusted advisor.
• Understand customer's security challenges, technical requirements, and existing infrastructure to propose tailored solutions.
• Design, deploy, and manage Proof-of-Concepts (POCs) and evaluations, ensuring successful outcomes and demonstrating the effectiveness of the NetWitness solutions.
• Assist in the creation of technical documentation, proposals, and RFP responses.
• Deliver health-checks and workshops for existing customers, retaining and expanding their NetWitness footprint.
• Develop and maintain a thorough understanding of our products, competitive landscape, and industry trends.
• Stay up to date on the latest cybersecurity threats, attacks, and trends.
• Work closely with the product management and engineering teams to relay customer feedback, market trends, and contribute to product development.
• Participate in industry events, trade shows, and conferences to promote our solutions and generate leads.
• Own and maintain the technical relationship with the NetWitness partners community within the assigned territory.
• Provide technical training and support to sales team members and partners.

• Serve as the primary technical contact for customers, managing support cases from initial intake through resolution.
• Troubleshoot, analyze, and resolve complex technical issues across product areas (networking, security, OS, applications, etc.).
• Reproduce customer issues in lab environments and document clear findings for Engineering escalation when required.
• Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.
• Mentor and assist TSE 1 engineers in case handling, best practices, and technical skill development.
• Ensure timely updates and clear communication with customers on case progress and action plans.
• Document solutions, troubleshooting steps, and knowledge base articles to enhance team efficiency.
• Participate in 24x7 on-call rotations, weekend shifts, or critical incident response as needed.
• Contribute to process improvements and best practices to improve customer experience.

Software Engineer

• Work on HPE NonStop™ systems as a Developer, designing and developing new functionality for the ETI-NET product set using C, TAL and COBOL.
• Maintain existing codebase and provide product support.
• Develop unit and integration test specifications and perform software testing to ensure software is fit for purpose.
• Document software product features and provide information to technical authors for inclusion in manuals and online help.
• Attend meetings to represent the company and discuss detailed design and technical issues.
• Estimate work effort for project sub-plans or small projects and contribute to successful project completion.
• Collaborate effectively within a team and communicate with technical and non-technical audiences.

NonStop Developer

Human Resources

• Serve as a point of contact for employee inquiries and concerns.
• Assist with benefits administration and liaise with providers on employee inquiries.
• Support payroll by ensuring accuracy of employee data, leaves, and changes.
• Support performance management.
• Assist in developing, updating, and implementing HR policies and procedures.
• Prepare HR reports and metrics.
• Maintain accurate employee records and personnel files.
• Support the recruitment team and assist during busy periods.
• Support HR projects and initiatives across Partner One’s worldwide portfolio, including cross-border compliance, employee transitions, and global policy alignment.
• Participate in audits and special initiatives involving Canadian and international teams.

HR Generalist

Account Executive

• Identify and prospect new business opportunities within assigned territory and accounts, focusing on enterprise-level customers and partners.
• Understand market and territory to identify customer/prospect needs, pain points, and industry trends; use this knowledge to find prospects.
• Identify potential partners to incorporate Cincom products into their offerings; nurture, maintain and grow partner relationships over years.
• Develop and maintain strong relationships with key stakeholders in prospects, customers and partners, including C-level executives, IT directors, and procurement managers.
• Lead the entire sales cycle from prospecting and qualifying leads to negotiating and closing deals.
• Deliver persuasive sales presentations and product demonstrations to showcase the value and benefits of Cincom’s software solutions.
• Drive continued revenue growth within assigned territory.
• Stay updated with industry trends, competitive landscape, and new technologies to provide valuable insights to customers and internal stakeholders.

Senior Software Sales Representative

Accountant

• We are currently looking for an experienced Tax Accountant to join our team and ensure the accuracy and integrity of our financial operations.
• The ideal candidate will have a strong background in tax accounting and compliance. This role will involve managing tax compliance and filings, coordinating with the external tax advisors, and reporting, ensuring adherence to all applicable tax laws and regulations.
• Tax Compliance and Reporting:
• Prepare and review all sales and use tax returns.
• Ensure timely and accurate filing of all tax documents.
• Manage tax provisions and related disclosures in financial statements.
• Oversee the preparation and submission of quarterly and annual tax estimates.
• Audit and Review:
• Coordinate and manage tax audits and inquiries from tax authorities.
• Prepare responses to tax notices and liaise with external tax advisors and auditors.
• Ensure compliance with tax regulations and mitigate risks associated with non-compliance.
• Research, Analysis & Systems:
• Conduct research on complex tax issues and provide recommendations.
• Stay updated on changes in tax laws and regulations that may impact us.
• Analyze the tax impact of new investment opportunities and business initiatives.
• Assist in implementing Avalara as part of Intacct.
• Other Areas:
• Ad hoc projects
• Crosstrain and back up other team members when necessary

Tax Accountant

Auditor

• Ensure customer compliance with contractual obligations to Cincom Systems by conducting software licensing audits.
• Conduct comprehensive audits of customer systems, evaluate licensing models, and identify discrepancies in software usage and claims.
• Investigate customer usage using publicly available data (financial reports, press reports, LinkedIn, workforce data, conference talks) to determine audit candidates and support sales negotiations.
• Analyze technical infrastructure and application architectures (VMWare, AWS, Citrix, client-server) to assess licensing compliance.
• Collaborate with Sales, Legal, Finance, Engineering and IT to ensure consistency and accuracy in customer licensing.
• Provide clear, actionable reports outlining audit findings, recommendations, and corrective licensing actions; explain findings to senior management and customers as needed.
• Keep up to date with technical developments, industry trends, and licensing models; assist in developing audit processes and documentation.

Technical Auditor and Investigator, Software Licensing

• We are currently looking for an experienced Staff Accountant to join our team and ensure the accuracy and integrity of our financial operations.
• Responsible for maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the overall financial health of the company.
• Ensure the integrity of accounting information by recording, verifying, consolidating, and entering transactions.
• Record journal entries to close books on monthly basis.
• Reconcile assigned accounts on a monthly basis.
• Record invoices, obtain approval and generate payments.
• Handle w-9 and 1099 tracking and VAT where applicable.
• Organize and maintain vendor records.
• Coordinate with auditors for interim and annual audits and provide necessary documentation and support during audits.
• Ensure compliance with internal controls and accounting standards.
• Participate in ad hoc projects and cross-train or back up other team members when necessary.