Panopto

SEO Marketing

• Drive Account Retention: Monitor usage patterns and health metrics to flag decreasing engagement early, creating targeted mitigation plans to secure renewals.
• Scale Customer Enablement: Build and deliver localized self-service educational resources, videos, and documentation that remove technical friction and drive product adoption.
• Translate Data into Strategy: Conduct proactive account health checks for strategic partners, transforming raw platform data into clear, actionable recommendations for customer stakeholders.
• Lead Localized Engagement: Manage the regional Net Promoter Score (NPS) program, closing the loop on feedback and translating resources to optimize the product experience for Korean users.
• Influence Product Evolution: Partner cross-functionally with Support, Account Management and Product teams to escalate customer blockers and steer the regional product roadmap.

Customer Success Manager, Korea

Account Executive

• Drive net-new annual recurring revenue (ARR) by converting corporate prospects into long-term Panopto partners
• Map out corporate organizational structures
• Deliver tailored demonstrations that address training friction points
• Manage your pipeline accurately in Salesforce
• Partner with security, legal, and product teams to respond to enterprise RFPs

Senior Account Executive, Enterprise – Americas

Manager

• Accelerate Deal Velocity: Review, redline, and negotiate customer, vendor, and partner agreements, balancing robust risk management with a pragmatic approach to closing business.
• Optimize Legal Infrastructure: Manage the legal department’s intake queue within Salesforce, establishing clear triage patterns and conducting initial assessments to resolve inquiries efficiently.
• Drive Process Automation: Utilize and continuously improve contract management and automation software to streamline initial reviews and eliminate manual administrative friction.
• Collaborate Cross-Functionally: Align with Sales, Finance, Executive leadership, and InfoSec to ensure all necessary compliance approvals are smoothly achieved during the transactional lifecycle.
• Conduct an audit of the existing legal case queue and contract data to identify the primary bottlenecks slowing down sales cycles.
• Achieve full autonomy over the intake, initial triage, and standard redlining of standard customer NDAs and vendor agreements.
• Reduce the contract-to-close latency for standard agreements by implementing structured playbooks and workflow improvements within the contract management system.
• Build out a highly automated, self-sustaining commercial contract framework that scales effortlessly alongside Panopto’s global expansion.

Contracts Manager

Attorney

• Review, redline, and negotiate customer, vendor, and partner agreements, balancing robust risk management with a pragmatic approach to closing business.
• Manage the legal department’s intake queue within Salesforce, establishing clear triage patterns and conducting initial assessments to resolve inquiries efficiently.
• Utilize and continuously improve contract management and automation software to streamline initial reviews and eliminate manual administrative friction.
• Align with Sales, Finance, Executive leadership, and InfoSec to ensure all necessary compliance approvals are smoothly achieved during the transactional lifecycle.
• Conduct an audit of the existing legal case queue and contract data to identify the primary bottlenecks slowing down sales cycles.
• Reduce the contract-to-close latency for standard agreements by implementing structured playbooks and workflow improvements within the contract management system.

Commercial Attorney

Product Marketing

• Own Corporate Market Expertise: Build deep, current intelligence on how Operations, Safety, Compliance, and Risk leaders think, buy, and measure success. Know how L&D enters the deal and how to move past them to the economic buyer.
• Map Buyer Personas: Decode the core metrics and personal drivers of our buyer personas to shape narratives that immediately click with prospects.
• Drive Product-Market Fit & Value Architecture: Continually refine our value proposition for enterprise use cases (such as onboarding, continuous training, moment-in-time learning, and AI-driven learning) to expand into new verticals.
• Fuel the Revenue Engine: Partner directly with the Demand Generation team to launch targeted, high-performing campaigns that generate high-quality pipeline and revenue.
• Equip Sales to Win: Arm our field teams with competitive battlecards, use-case playbooks, and clear narratives that increase win rates against market alternatives.
• Champion Cross-Functional Alignment: Collaborate with Product teams to influence the roadmap using verified customer feedback, and partner with Customer Experience to unearth expansion opportunities.
• Within 6 Months — Integration and Audit: Complete a comprehensive audit of Panopto’s existing corporate messaging assets, identifying core gaps in current materials compared to actual customer pain points. Establish formal feedback loops with Sales and Customer Success to track which messaging frameworks yield the highest pipeline velocity. Absorb deep domain knowledge of our platform’s capabilities, ecosystem integrations, and AI functionality.
• Within 1 Year — First Measurable Impact on Corporate ARR: Deliver fully refreshed, scalable industry-specific and use-case message source documents and campaign strategies implemented across all active corporate campaigns. Direct corporate-focused product launches, hitting or exceeding set pipeline goals for new feature adoption. Measure and report a quantifiable lift in mid-funnel sales conversion rates resulting from rewritten sales enablement collateral.
• Your Legacy — Full Ownership of Corporate Storytelling: Build the blueprint for how Panopto enters, commands, and scales inside the broader enterprise learning technology ecosystem. Establish an authoritative, trusted brand voice that shifts Panopto from a software utility to an indispensable operational layer for enterprise knowledge infrastructure.

Customer Success Manager, Korea

Senior Account Executive, Enterprise – Americas

Contracts Manager

Commercial Attorney

Product Marketing Manager