Panopto

Customer Support

• Respond to customer queries in a timely and accurate way, via email or chat;
• Identify customer needs and help customers use specific features;
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
• Update our internal databases with information about technical issues and useful discussions with customers;
• Monitor customer complaints and reach out to provide assistance;
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Customer Support Specialist