Customer Success Manager, Korea

Panopto

Customer Success Manager for APAC region at Panopto, the leader in visual and audio-based learning technology. Focusing on data analysis and customer enablement for Korean partners from a remote setting.

Posted 7/22/2026full-timeRemote • 🇰🇷 South KoreaMid-LevelSenior💰 ₩52,980,067 - ₩66,225,084 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account retention strategies, customer enablement through educational resources, and data-driven decision-making. Proficient in bilingual communication, particularly in Korean and English, with a strong ability to analyze customer behavior and trends.

Highest-signal resume keywords

Bilingual Communication FluencyData LiteracyEnablement CreationStrategic Problem SolvingCustomer Engagement Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Behavior AnalysisTraining Tool DevelopmentDocumentation CreationEngagement Metrics Monitoring

Soft Skills

Problem SolvingIndependent WorkCross-Functional Collaboration

Tools & Technologies

ExcelBI DashboardsCRM Platforms

Industry Keywords

Account RetentionCustomer EnablementNet Promoter ScoreProduct AdoptionOperational Problem Identification

About the role

Key responsibilities & impact

Drive Account Retention: Monitor usage patterns and health metrics to flag decreasing engagement early, creating targeted mitigation plans to secure renewals.
Scale Customer Enablement: Build and deliver localized self-service educational resources, videos, and documentation that remove technical friction and drive product adoption.
Translate Data into Strategy: Conduct proactive account health checks for strategic partners, transforming raw platform data into clear, actionable recommendations for customer stakeholders.
Lead Localized Engagement: Manage the regional Net Promoter Score (NPS) program, closing the loop on feedback and translating resources to optimize the product experience for Korean users.
Influence Product Evolution: Partner cross-functionally with Support, Account Management and Product teams to escalate customer blockers and steer the regional product roadmap.

Requirements

What you’ll need

Bilingual Communication Fluency: Native-level proficiency in Korean and professional working proficiency in English
Data Literacy: Proven capability analyzing customer behavior and trends using tools like Excel, BI dashboards, or CRM platforms
Enablement Creation: Experience developing functional customer-facing training tools, guides, or video resources
Strategic Problem Solving: A track record of identifying operational problems early and presenting structured, outcome-driven solutions
Flexible Operational Style: Comfort working independently within a remote-first, international team structure
Travel Readiness: Ability to travel up to 20% across the region to conduct face-to-face strategic reviews

Benefits

Comp & perks

Health insurance
Flexible spending accounts
Retirement savings plans
Life and disability insurance programs
Paid time off