Pano AI

Product Manager

• Own the product requirements and hardware specifications for Pano's hardware NPI initiatives—starting with our current flagship camera initiative—ensuring requirements are precise, complete, and traceable throughout each development lifecycle
• Partner closely with hardware engineering, quality and manufacturing teams to define, prioritize, and refine product requirements based on cost, performance, reliability, and schedule tradeoffs
• Lead customer and field discovery sessions to validate requirements, surface pain points from fire agency operators and field technicians, and translate insights into actionable specifications across current and future hardware products
• Collaborate with supply chain, operations, and contract manufacturing partners to ensure new products are manufacturable, sourced sustainably, and deployable at scale across diverse environmental conditions
• Drive NPI program milestones in partnership with hardware engineering—tracking EVT, DVT, and PVT build cycles, flagging risks early, and coordinating go/no-go decisions with leadership
• Define hardware acceptance criteria, test coverage requirements, and field pilot success metrics to validate that each product meets deployment readiness standards
• Partner with the software and AI teams to ensure firmware, connectivity, and platform integration requirements are captured, prioritized, and delivered in lockstep with hardware milestones
• Manage BOM/launch cost targets, identify cost reduction opportunities, and drive tradeoff decisions in alignment with Pano's commercial and margin objectives
• Establish and continuously improve Pano's NPI playbook—the repeatable processes, templates, and stage-gates that govern how new hardware products move from concept to field
• Present hardware roadmap status, risks, and decisions clearly to senior leadership, operations, and go-to-market stakeholders

Product Manager – Hardware

Account Executive

• Own and grow a portfolio of strategic accounts within the Utilities and Energy vertical
• Build long-term account plans that drive expansion, retention, and multi-year contract growth
• Deepen relationships across Operations, Risk, and executive stakeholders to increase product adoption and account penetration
• Identify and execute on expansion opportunities, including new regions, use cases, and business units
• Partner with customers to quantify and communicate ongoing ROI, ensuring continued investment and renewal
• Manage complex, multi-stakeholder engagements with a focus on land-and-expand motions
• Collaborate with Customer Success, Solutions Consulting, and Marketing to deliver a cohesive customer experience
• Maintain strong forecasting discipline across renewals, expansions, and pipeline visibility
• Act as the voice of the customer internally, influencing product and GTM strategy

Enterprise Account Executive – Utilities

Sales

• Own and execute the commercial strategy to aggressively scale revenue within Pano's existing enterprise account base
• Own an accurate, rolling revenue forecast across the strategic account portfolio
• Run a disciplined cadence of pipeline inspection
• Inspect and coach complex, multi-year expansion opportunities
• Manage, coach, and elevate a team of account professionals
• Support your team in critical C-level discussions and high-stakes negotiations
• Partner with the New Business team to transition newly acquired accounts
• Partner closely with Product, Customer Success, Marketing, and Deal Desk

Strategic Accounts Sales Manager

IT Support

• Lead day-to-day IT operations and develop a scalable technology roadmap that supports business objectives.
• Manage core business systems, identity and access management, endpoint management, collaboration tools, and employee support services.
• Partner with Security and Engineering teams to strengthen cybersecurity, compliance, and risk management programs.
• Oversee IT vendors, procurement, budgeting, asset management, and software licensing.
• Drive process improvements, automation, and operational excellence across the IT organization.

Senior IT Manager

Customer Success Manager

• Ensure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teams
• Drive ongoing account management to ensure customer satisfaction and drive additional expansion opportunities
• Demonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility.
• Expertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needs
• Actively learn our client's needs to deliver the best solutions to their goals
• Partner with Sales to support successful renewals and expansions in line with Pano’s “land and expand” strategy
• Creatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challenges
• Regularly present critical findings, strategic planning, and sometimes difficult information to clients..
• Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context
• Maintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoption
• Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients
• Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering

Sales Operations Manager

• Drive sales enablement and field readiness
• Own commercial coordination and deal execution (Deal Desk)
• Lead RFP and procurement response management
• Improve systems, processes, and operational scalability

Sales Enablement – Deal Desk Manager

Events

• Own and execute Pano’s field marketing calendar — trade shows, industry conferences, regional events, and owned Pano experiences — end-to-end from strategy through logistics and post-event follow-up
• Partner with Sales to drive pipeline through field programs — aligning on target accounts, pre-event outreach, and post-event follow-through to convert attendance into pipeline
• Build and manage Customer Advisory Boards (CABs) and community programs that deepen relationships with key customers, surface product insights, and create advocates
• Plan and produce executive and customer-facing experiences — roundtables, hosted dinners, and community gatherings — that accelerate deals and expand existing accounts
• Own field marketing measurement: set goals, track ROI, and report on event-sourced and event-influenced pipeline to marketing and sales leadership
• Manage event vendors, agencies, and budgets to deliver high-quality experiences on time; build scalable playbooks that grow with the business

Field and Event Marketing Lead

Chief of Staff

• Support the CLO in attending executive reviews across myriad functions: tracking action items, codifying decisions, following up with teams, and managing priorities.
• Work with department leaders to prepare materials, agendas, and briefing documents for executive meetings.
• Drive decision speed and quality by turning ambiguous topics into crisp decision points, tradeoffs, and clear recommendations.
• Ensure CLO decisions and priorities turn into outcomes by tracking commitments, unblocking execution, and driving accountability across owners.
• Help maintain clear communication between the CLO and internal/external stakeholders, including drafting communications on behalf of the CLO, such as speeches, Q&A, presentations, and emails.
• Prepare the CLO for critical moments by ensuring the CLO is fully briefed for key meetings.
• Support the Office of the CLO with key initiatives such as annual planning and KPIs.