Palm Lake Care

General

• Hedge & tree trimming;
• Mowing, edging & whipper snipping;
• Control weeds and pests through the application of herbicides;
• Raking and blowing leaves, pruning and disposing of dying vegetation;
• Planting, mulching, and maintaining flowers and shrubs, including watering and maintenance of irrigation systems;
• Oversee the outdoor presentation of all facilities, including BBQ & pool maintenance;
• Launching and parking recreational boats for resident use;
• Ensure all mechanical equipment and tools are kept in good working order

Groundskeeper

Food Service

• The preparation of serving nutritious and attractive meals to our residents
• Working with the Cook to ensure meals are plated and presented in an attractive and appeasing manner.
• Understanding and respecting our resident's preferences and ensuring all food and beverage is served accordingly.
• Serving and distribution of morning and afternoon teas
• Assisting the Cook with the ordering and rotating of food stocks
• The cleaning of dishes after each meal ensuring a high standard of cleanliness is maintained for our residents.
• Delivering excellent customer service to our residents and their families

Food Service Assistant

Manager

• Provide leadership and oversight of hotel services to ensure safe, high-quality hospitality and housekeeping services that enhance residents’ wellbeing and meet regulatory standards.
• Leading and managing hotel services operations, including housekeeping and hospitality, to ensure high-quality, resident-focused service delivery.
• Assisting with recruitment, onboarding, rostering, performance management and ongoing development of hotel services staff.
• Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.
• Assisting with audits, corrective action plans, quality assurance programs, and continuous improvement initiatives.
• Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.
• Fostering strong communication and teamwork with staff, residents, families, contractors, allied health professionals and management.
• Assisting with monitoring and management of budgets, supplies and resources to support efficient service delivery.
• Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.
• Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.
• Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.

Service Manager

Bookkeeper

• Overseeing the accounts payable entry process, resolving or querying issues promptly.
• Process supplier invoices, expense claims, and payment runs accurately and on time.
• Monitor & maintain a shared Accounts Payable Mailbox
• Managing New Creditor set-ups, Credit Applications and Change of Details document
• Reconcile supplier statements & accounts, resolving or escalating discrepancies promptly.
• Analyse invoices ensuring accuracy of GL coding; Ensuring strict compliance with internal controls
• Prepare fortnightly and monthly scheduled payment runs to meet deadlines;
• Liaise with internal departments and external vendors to ensure smooth payment processes.
• Assist with monitoring of costs & reporting.
• Assist with month-end closing and financial reporting.

Accounts Payable Officer

Executive Assistant

• Assist residents with personal care, hygiene, and mobility
• Support residents’ emotional and social needs
• Maintain accurate care documentation
• Collaborate with the clinical and lifestyle teams to enhance resident experiences

Personal Care Assistant

Assistant

• Deliver a diverse range of individual and group activities that enrich the lives of our residents
• Work closely with the Clinical Manager and Lifestyle Team Leader
• Promote dignity, independence, and quality of life for those in our care
• Be part of a collaborative and supportive team, focused on continual improvement and resident wellbeing.

Lifestyle Assistant

Team Leader

• Greeting residents and informing them about the day's activities
• Welcoming new residents and completing their social profiles and activity plans
• Creating monthly calendars and newsletters
• Organising community events and external outings
• Supporting staff development and participating in continuous improvement initiatives

Lifestyle Team Leader

Administration

• Provide day-to-day administrative support to Sales Consultants and the Sales Manager.
• Prepare contracts, site agreements, and client documentation accurately.
• Manage the sales inbox, phone calls, and office correspondence efficiently.
• Maintain databases, spreadsheets, and online listings (realestate.com.au, downsizing.com.au).
• Coordinate stationery and marketing stock levels.
• Assist in preparing client packs, newsletters, and sales materials.
• Attend and minute sales meetings.
• Welcome visitors and prospective buyers in a professional and friendly manner.
• Liaise with clients via phone, email, and in person to ensure smooth communication.
• Maintain accurate client records in Pipedrive and other systems.
• Support the sales team in delivering a seamless customer experience from enquiry to settlement.
• Assist in planning and coordinating sales events, open days, and settlement functions.
• Organise catering, entertainment, signage, marketing materials, and resident volunteers.
• Ensure sales display homes and the office are presentation-ready each day.
• Oversee maintenance of office equipment and ensure golf buggies and facilities are ready for use.

Groundskeeper

Food Service Assistant

Service Manager

Accounts Payable Officer

Food Service Assistant

Food Service Assistant

Personal Care Assistant

Lifestyle Assistant

Lifestyle Team Leader

Sales Administration