Palm Lake Care

Administration

• Provide day-to-day administrative support to Sales Consultants and the Sales Manager.
• Prepare contracts, site agreements, and client documentation accurately.
• Manage the sales inbox, phone calls, and office correspondence efficiently.
• Maintain databases, spreadsheets, and online listings (realestate.com.au, downsizing.com.au).
• Coordinate stationery and marketing stock levels.
• Assist in preparing client packs, newsletters, and sales materials.
• Attend and minute sales meetings.
• Welcome visitors and prospective buyers in a professional and friendly manner.
• Liaise with clients via phone, email, and in person to ensure smooth communication.
• Maintain accurate client records in Pipedrive and other systems.
• Support the sales team in delivering a seamless customer experience from enquiry to settlement.
• Assist in planning and coordinating sales events, open days, and settlement functions.
• Organise catering, entertainment, signage, marketing materials, and resident volunteers.
• Ensure sales display homes and the office are presentation-ready each day.
• Oversee maintenance of office equipment and ensure golf buggies and facilities are ready for use.

Sales Administration

• Process purchase orders and variation requests accurately and within deadlines.
• Respond to order enquiries and provide administrative support.
• Support procurement activities and supplier set up & coordination.
• Maintain spreadsheets to track materials and site deliveries.
• Liaise with site teams to prioritise work and manage urgent requests.
• Preparation and ongoing management of subcontractors and supplier agreements & insurance.
• Coordinate weekly house releases.
• Update and distribute weekly project reports to stakeholders.
• Perform general filing & ensure final documentation is complete for records at both a Head Office & site level.

Construction Administrator

Human Resources

• Coordinate end-to-end recruitment activities, including job ad posting, candidate screening, shortlisting, interview scheduling, reference checks, and pre-employment compliance
• Serve as a key point of contact for candidates, proactively managing communications to deliver a professional, engaging, and timely experience while keeping applicants informed and supported throughout the recruitment process
• Partner with hiring managers to coordinate interviews, manage scheduling, and support efficient and effective hiring outcomes
• Maintain accurate and up-to-date candidate records and recruitment pipelines within HR systems
• Assist in building talent pipelines and supporting sourcing activities for current and future workforce needs
• Identify opportunities to enhance recruitment processes and contribute to continuous improvement of the overall candidate experience
• Support a smooth transition from offer through to onboarding, ensuring new starters feel welcomed and set up for success from day one
• Prepare & maintain HR documentation including contracts of employment, variations & other employment letters
• Assist with onboarding of new employees, including training, IT, sending welcome packs & following up probation reviews.
• Monitor & action the shared Human Resources inbox for general enquiries & escalating matters as appropriate
• Ensure accurate data entry and upkeep of HR systems and personnel files in alignment with PLG’s policy and legislative requirements
• Assist with internal audits & maintenance of registers, training & compliance items (licences, police clearances etc.)
• Assist with Human Resources projects & continuous improvement initiatives – with lots of exciting things happening in this space!
• Facilitate employee engagement, reward & recognition programs – the best bit!

Sales Administration

Construction Administrator

Talent & HR Coordinator