Service Manager

Palm Lake Care

Service Manager Support overseeing daily operations of hospitality services in aged care community. Ensuring exceptional service delivery and compliance while fostering strong team communication.

Posted 7/10/2026full-timeMt Warren Park • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide leadership and oversight of hotel services to ensure safe, high-quality hospitality and housekeeping services that enhance residents’ wellbeing and meet regulatory standards.
Leading and managing hotel services operations, including housekeeping and hospitality, to ensure high-quality, resident-focused service delivery.
Assisting with recruitment, onboarding, rostering, performance management and ongoing development of hotel services staff.
Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.
Assisting with audits, corrective action plans, quality assurance programs, and continuous improvement initiatives.
Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.
Fostering strong communication and teamwork with staff, residents, families, contractors, allied health professionals and management.
Assisting with monitoring and management of budgets, supplies and resources to support efficient service delivery.
Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.
Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.
Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.

Requirements

What you’ll need

Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment.
Minimum 1 year of experience in a senior administrative role.
Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
Excellent written & verbal communication skills, with the ability to communicate effectively with all levels of management, staff, residents and their representatives.
Refined interpersonal skills, with the ability to build rapport and strong working relationships across a range of stakeholders.
Confidence to deliver staff training and development sessions
Current National Police Check & Drivers Licence.
Strong organisational skills and an eye for detail.
A positive attitude, initiative, and a solutions/continuous improvement orientated approach to operational challenges & change.
You’ll stand out if you have: Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards

Benefits

Comp & perks

Competitive Remuneration
Partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
Work-life Balance with flexible working hours.
24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
Celebrate Milestones with tenure rewards!
Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

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Hard Skills & Tools

Hospitality ManagementHousekeeping OperationsPerformance ManagementQuality Assurance ProgramsBudget ManagementInfection Control RequirementsIncident ManagementStaff Training CoordinationAdministrative Processes CoordinationContinuous Improvement Initiatives

Soft Skills

Interpersonal SkillsTeamworkPositive AttitudeInitiativeSolutions-Oriented Approach

Certifications

Current National Police CheckDrivers Licence