Paired

Appointment Setter

• Manage all inbound leads and customer inquiries via phone, text, and CRM (Housecall Pro)
• Respond quickly to new inquiries and follow up with potential customers
• Schedule appointments and manage booking coordination
• Provide clear, friendly, and professional customer communication
• Convert inbound leads into booked services using consultative sales techniques
• Upsell recurring service plans (monthly, quarterly, biannual) and one-time cleanings
• Apply a quarterly-first sales approach with strategic downselling when appropriate
• Maintain accurate CRM records for all customer interactions and job details

Inbound Sales & Appointment Specialist

Customer Support

• Answer and manage inbound leads from online forms via phone calls
• Qualify prospects and schedule service appointments
• Accurately input customer information and job details into Homebase 360 CRM
• Guide customers through service options and upsell recurring plans (monthly, quarterly, biannual, triannual)
• Follow up with existing customers when inbound volume is low
• Close sales and collect payment information
• Maintain a high level of responsiveness and professionalism across all interactions

Sales and Customer Experience Specialist

Artificial Intelligence

• Independently source, research, and build a targeted list of potential partners within the education ecosystem.
• Conduct structured outreach to educational counselors, schools, colleges, research clubs, media companies, and other relevant institutions.
• Identify, pitch, and secure new partnership opportunities to drive regional growth.
• Maintain and strengthen relationships with existing partners to ensure long-term collaboration and engagement.
• Manage and track partnership pipelines, activities, and performance using internal systems or CRM tools.
• Continuously refine outreach strategies and partnership approaches to improve conversion and expansion.

Junior Partnership

• Prepare and review federal and state tax returns and related schedules.
• Assist with tax research and interpretation of tax laws relevant to client situations.
• Ensure compliance with current tax laws, regulations, and deadlines.
• Collaborate with team members and clients to collect and organize tax information.
• Maintain accurate tax records and documentation for audit readiness.
• Utilize tax software and CRM tools to track and manage client tax files.
• Communicate effectively with clients and internal stakeholders via email and virtual meetings.

US Tax Specialist

Performance Marketing

• Own and execute Paired’s performance marketing strategy across paid acquisition, influencers, and creative testing, setting clear direction and being accountable for revenue impact and marketing efficiency
• Lead, build, and develop a high-performing performance marketing function (currently ~3 people), including hiring, onboarding, regular 1:1s, and performance management
• Identify, test, and scale new channels and growth opportunities through structured experimentation and clear learning agendas
• Partner closely with brand, product, data, growth, and eCommerce teams to ensure performance activity is aligned with brand positioning and drives demand across both digital and physical products
• Manage performance marketing budgets and external agencies or partners to deliver against targets
• Establish clear goals, metrics, and reporting across all paid, influencer, and creative testing initiatives
• Act as a senior marketing voice within the leadership team, contributing to company-wide growth strategy and decision-making

Head of Performance Marketing

Graphics Designer

• Design high-quality static ad creatives for Meta and Google Ads
• Create AI-generated video and visual content for paid and organic channels
• Design and optimize landing pages for eCommerce brands (conversion-focused)
• Produce engaging organic social content aligned with brand voice
• Translate performance briefs into high-converting visual executions
• Create multiple variations of creatives for A/B testing and scaling
• Stay updated with the latest AI creative tools and trends

Graphic Designer – DTC Brand

• Leverage AI tools (e.g., ClawBot, Claude Code) to automate business processes
• Research, test, and implement new AI technologies to improve efficiency and productivity
• Build and integrate AI systems into existing workflows and infrastructure
• Develop automation workflows, agents, or tools to streamline operations
• Provide technical guidance and support to internal teams using AI systems
• Continuously optimize and improve automation performance

AI Automation Specialist

Executive Assistant

• Manage a complex, multi-business calendar across the EST time zone with LATAM overlap
• Coordinate meetings, priorities, and schedule changes efficiently
• Handle guest communications via booking platforms
• Respond to inquiries promptly and professionally
• Convert inquiries into confirmed bookings
• Schedule and follow up with contractors (e.g., maintenance, gardening)
• Coordinate service visits and block calendars accordingly
• Ensure smooth day-to-day property operations
• Oversee personal and household logistics connected to rental operations
• Keep systems organized and running efficiently
• Assist across multiple startup projects with ad-hoc tasks
• Learn new tools quickly and execute new initiatives
• Support general business operations as needed
• Monitor booking platforms for occasional guest questions outside standard hours
• Handle rare urgent issues (e.g., check-in problems, property incidents)

Executive Assistant – Operations

Influencer Marketing

• Recruit, engage, and onboard influencers into Amazon Affiliate and Influencer Programs.
• Manage ongoing communications and foster strong relationships with influencers and content creators.
• Track and analyze affiliate campaign performance metrics, including revenue, conversions, and ROAS.
• Collaborate with influencers to procure and organize high-quality user-generated content (UGC) for promotional use.
• Coordinate campaign logistics, creative briefs, and ensure timely execution of affiliate marketing strategies.
• Provide regular reports with insights and recommendations to optimize program performance.

Part-Time Affiliate Coordinator – Amazon Influencer Programs

Operations

• Own and optimize the post-purchase customer experience, ensuring fast, high-quality, and personalized support
• Identify and eliminate operational inefficiencies that lead to refunds, chargebacks, and customer dissatisfaction
• Build and implement scalable systems and workflows, leveraging AI to improve speed and efficiency
• Lead hiring and development for customer support and operational roles
• Establish and maintain knowledge systems and documentation to support team scalability
• Monitor and improve subscription health and retention performance
• Collaborate with fulfillment partners to ensure consistent delivery performance and customer satisfaction
• Coordinate cross-functionally with marketing and product teams to ensure smooth product launches and backend readiness
• Track and improve key metrics such as refund rate, chargeback rate, and customer satisfaction scores
• Transition the business from reactive issue management to a proactive, system-driven operating model

Head of Operations, CX – DTC Health Wellness

• Recruit and onboard influencers and creators into affiliate partnerships.
• Manage outreach, relationship-building, and partnership negotiations with creators.
• Support affiliate campaigns through platforms such as Levanta and Amazon Creator Connections.
• Track campaign performance across revenue, ROAS, engagement, and overall results.
• Monitor budgets and help optimize campaign performance based on data.
• Source, collect, and organize UGC from creators for brand use.
• Prepare regular reports with performance insights and recommendations.
• Coordinate creative briefs, follow-ups, and day-to-day communication with partners.